Pronovias Anmeldelser 

Not the experience i expected, avoid. After planning a whole weekend away in London with my mother, grandmother and mother in law, we were advised the day before we could only take in 2 guests, therefore had spent on hotels and trains for one my party to have to stand outside on a cold, windy February day, ruining what should be a once in a lifetime experience. Just to add this is after all covid restrictions have been lifted (we have not had such stringent rules at any other bridal shop we visited) we also had to wear masks after mask restrictions had been lifted - again not making dress shopping an enjoyable experience vs other stores we visited.

Its a large flagship store, however did not have many of the dresses shown online I wanted to try (which was a surprise given its their flagship) We were also advised you are not often able to personalize the dress as the website claims (website claims you can add various sleeve lengths, overskirts to certain dresses) this was a big reason we booked this store in the first place so was very disappointed, seems like a marketing ploy to get people through the door.

I did however, fall in love with a dress during my visit. To make it my own i wanted to amend one aspect of the dress which was a fairly simple amend. Our consultant advised she would have to check with her manager and took my details to contact me the following Monday. I never heard anything back and Pronovias did not follow upon any of my queries.

As it is such a large store, i can't say its a very personal service - it very much feels like you are just another number to them.

AVOID at all costs! There are plenty of excellent bridal stores out there, most won’t charge the ridiculous £40 fee! Also the customer service will be good, unfortunately there is zero customer service skills at provonias, hardly answer the phone and generally unhelpful

Absolutely horrendous! Booked an appointment at £40 to attend the flagship store in London to find out 72 hours before we attended that there is a limit of two people from your party that can attend. I tried to call the store to ask about having more people and they told me I’d have to hang up and press 1 on the keypad to speak to the store. I did as instructed only to find that the shop then just continued to decline my call. I have now booked in at a smaller shop allowing me to bring up to 4 people. And am trying to get a refund it’s probably a blessing in disguise as long as I can get my money back. Avoid!!

Every brides worst nightmare happened with me and this awful company. With weeks of delays and changes to collect my dress with the alterations, I then arrived at the shop to collect my dress for them to have not done ANY of the alterations I had requested and sadly paid for 4 months before! So I had to wait for 5 hours in the shop for me to try on again and again and wait for them to do the alterations there and then. At 6pm this day I tried it on AGAIN and the new neckline was tacked onto the dress with me in it, I was told they would take it to the back sew this new bit on properly, rectify their scruffy stitching on the other alterations they had done, steam the dress and bring it down to me in the bag ready to go - stupidly I trusted them and took the dress home. Thankfully I tried my dress on a couple of days before my wedding, to find that none of the alterations discussed had been done. Myself and my mum were in tears - it looked horrific, stitches hanging out everywhere the neckline had gaping holes in it and one of the 'sewn' in cups fell out within seconds. I had to pay a rushed fee for a local seamstress to do the alterations Pronovias had been paid to do. Pronovias won't refund me their alterations charges!

An absolute NIGHTMARE!!!! Do not get your dress here. I found out the week of my wedding that my dress had been ruined and they only let me pick from their dirty sample dresses AND charged me full price for it. WHATTTTT?! Please don’t get your dress here. The Least they could have done was press the dress and clean it for me. Nope. What a nightmare. I’ll be walking down the aisle in a dirty, wrinkled, sample dress that I still paid full price for. So upsetting.

Voilà plus d’un an que j’ai récupéré ma robe Prunelle de Pronovias chez mon pressing, avec des parties de la dentelle décolorées (devenues blanc optique alors que la robe est blanc crème). La robe ayant été nettoyée dans son intégralité, et aucun produit n’ayant été utilisé sur des endroits spécifiques de ma robe, je lève très vite mes doutes sur le professionnalisme de mon pressing qui aurait du voir l’intégralité de la dentelle se décolorer si l’erreur venait de chez eux. Depuis Septembre 2019, je ne cesse de demander une solution via la boutique qui m’a vendu la robe mais c’est un silence continu de la part de Pronovias. Aucun intérêt, aucune solution proposée. Je m’impatiente, je menace de partager mon expérience, rien ne fait évoluer la situation.

Alors chère lectrices (et peut-être lecteurs), sachez que cette entreprise est loin d’être à la hauteur de sa renommée.

Quel manque de professionnalisme pour une entreprise qui met en vente des robes d’une telle valeur. Quelle déception de ne pas pouvoir garder sa robe dans un bon état étant donné sa valeur (sentimentale certes, mais également financière).

Compte tenu de ce résultat, vous comprendrez que je ne recommande ni Pronovias, ni la boutique qui me l’a vendu (Muses, Rouen).

Mon avis ne concerne pas les robes qui sont magnifiques mais d'un service après-vente.
Les filles, n'achetez pas les robes cocktail sans faire un tour sur Zalando. Parce que là -bas, la robe que tu achetes chez pronovias sans possibilité de retourner à 800€, chez Zalando tu l'as au prix normal à 225€ et si tu tombes bien pendant les soldes, tu l'as à 99.95€. Le service après vente est plus que la Gestapo. Une dame vous appelle avec un faux sourire qui masque son agacement et veut à tout prix protéger l'image de sa boite et tant pis pour la cliente. Pronovias= argent d'abord. Le reste on s'en tape et surtout que la cliente aille se faire voir.

Une prestation de grande qualité ++++, un professionnalisme exemplaire.
Accueil, écoute, conseils, sourire, attentions diverses,... rien ne manque pour faire de vous la princesse d'un jour et pour que cette journée soit à jamais graver dans notre mémoire. Un grand merci à l'équipe.

Vraiment très déçue.Je viens de recevoir un courriel de la marque pour les soldes et je constate que la robe que j’ai acheté au mois de décembre pour le mariage de ma fille est soldée à -60 % ! C’est une honte. Je vous conseille d’attendre les soldes Mesdames.

I always wanted to walk down the aisle in a Pronovias dress, and when I choose it I was extremely happy, I found my perfect dress. My wedding day was always going to be emotional because my now husband, spent two years very poorly and disabled when I very nearly lost him, but, we married on NYE 2018 and it was the best day, despite my wedding dress failure.

I had my dress on for only 2hours and 20mins when my strap snapped/broke, stitching came completely apart leaving me exposed in front of my 95 guests. I was married in a Barn in Scotland so getting hold of a needle and thread took some doing. All my guests were now seated for our wedding breakfast, waiting on me, when I had to be stitched back into my dress, I was panicking, by this time 40mins had gone by, id missed out on photos that I shall never get back, and my wedding breakfast food was becoming cold to serve to everyone.

I contacted Pronovias store in New Bond Street where I purchased my dress, and expressed all this to the team at there. Following my several, endless emails, and attempted phone calls, their customer experience and so called “customer satisfaction” is appalling, since the 3rd Jan 2019, I’ve only received 2 personal emails, which i think is disgusting, I can never get through on the phone even to the New Bond Street Store where i purchased my dress. They finally put a claim in for me, never had my dress to look at, and finally after I had to chase them several times AGAIN, I miraculously got a response the following day saying they had made a decision, tested a dress “similar to mine” and the technical department have said there was no fault, and to except their “extraordinary commercial gesture and the possibility to condition my dress (repair, washing and ironing)”
I think this is disgusting for a dress that cost me nearly £3,000 that I only get to wear once, that lasted me 2 hours and 20mins, disrupted my wedding day, and let me down.
Like any high street stores, if a piece of clothing failed or ripped or fell apart, with a receipt the store would offer me an exchange or refund, so why when a shop like Pronovias with a HUGE reputation do they completely ignore their customers after the sale has gone through, it’s like they’ve got my money now they don’t care what happens.
My dress FELL APART on my wedding day, this was so upsetting for me, and I’m extremely disappointed with how I’ve been treated since, compensation should be offered to me.

Ladies, before choosing your dream dress, PLEASE PLEASE, make sure you AVOID PRONOVIAS, do not buy from them, do not let them ruin your wedding, your one special day, because they have for me :( Go elsewhere.

Expérience pronovias : en boutique rien à dire. Avril 2018 première pose épingle mauvaise prise de mesure initiale donc tout à refaire. Au total 10 déplacements pour des poses d' épingle catastrophiques: les instructions couturières non suivies, une robe présentée trouée et sale à une semaine de mon mariage, pas de verre d'eau ni de toilettes, j'ai du montrer la preuve de virement car pas de suivi des paiements avec le siège. Le siege difficilement joignable de manière tout à fait volontaire vu le manque de professionnalisme total de la maison. A 3 jours de mon mariage j espère pouvoir récupérer ma robe demain !!! Pronovias me réclame les 200 euros que je dois encore. Cette maison est scandaleuse.

Après avoir eu un rdv à Cymebline je prends rdv à Pronovias capitole à Toulouse. Une horreur ! On m'a répété d'être bien ponctuel....tu parles...j'ai attendu bien 30minutes avant de rentrer dans la cabine ensuite on m'a laissé toute seule dans la cabine pendant 10 minutes... Et après le cauchemar... La vendeuse n'a pas écouté une seule fois ce que je voulais comme robe. Elle n'a pas arreté de me dire que je me trompais sur la forme sur la matière sur tout en gros. Je lui dis que je ne veux pas une robe sans manches et elle revient avec une robe bustier en me demandant de l'essayer juste pour lui faire plaisir. Ensuite je lui explique que les robes ne sont pas mon style ( ni celles que j'ai choisi au préalable...) et elle me dit : est ce que vous savez vous même ce qu'est votre syle au moins. Ha ben super sympa la vendeuse je me suis habillée et je suis partie. La vendeuse était mal polie et non expérimentée. Aucun contact client...vexante avec des remarques qui ne servent à rien.
En résumé, si vous voulez acheter une robe d'une matière très bas de gamme et une robe de mariée qui ne vous ressemblera absolument pas mais qui ressemblera aux gouts de la vendeuse vous pouvez y aller sans soucis. Aucune écoute, essayages à la chaîne et mal fait. C'était tout simplement une horreur...
Aurélia (rdv eu le 14 mai 2014)