Prepaid annual plan cancelled early after I asked to stop auto-renewal
I purchased the Starter Yearly plan ($90/year) and it worked as expected for several months. The app provided no way to remove a saved payment card or to switch off automatic renewal, so I contacted support and asked them to do it. My intention was only to prevent the next renewal charge.
After the card was removed, my subscription was cancelled outright — months before the year I had already paid for had ended — and my account reverted to the Free tier.
Stopping automatic renewal should end a plan at the close of the paid period, not terminate it early. I emailed support asking them to reinstate access for the remainder of the term I paid for, and I will update this review if they resolve it.








