Probikeshop Anmeldelser 2 386

Never ever buy here if it gets delivered via mondial relay.
I ordered a new damper for my fork, which is quite an expensive component. It should've been delivered within 3-4 days or something. I got a notification that my package was available in a pickup point. I went to go get it and i got surpised to see that the locker was empty. AN EMPTY LOCKER, how is that even possible. Several calls with both customer services (which both suck) and it turns out it was a system fault at mondial relay. I can see movement in my package via the tracker but it is already marked as delivered and just cycling between sorting centra and sometimes comes up that it is being delivered to a pick up point, but never actually does. The customer service is not helpfull at all, takes 3 days to respond to mails and tell me on the phone to just wait.... So now im out 200+ euros without anything to show for it. Honestly feels like a scam....

Horrible experience with an AI based Customer Service. Bought a pair of Assioma at 1 AM. Checked again and found it was for Look. It happens. I need the Shimano one. Asked to block the pack at 9 am, They said the pack was too advanced on the process. They shipped at 3pm. Now, I need to wait the pack to come here, pay for the return fee, and have my money back i don't know when. Just because no human was able to say "Stop that order". EMBARASSING.

Unautorisierte Abbuchung über Paypal veranlasst!Höchste Vorsicht geboten !!

Pure oplichting
1 past totaal niet
2 goedkoper kan het niet,in omschrijving staat 4,5 mm dikte is Max 2mm.
3 Lijkt totaal niet op de afbeelding
4 €29.99 voor iets van €0.30 maximale waarde.
5.bij temu krijg je een betere voor €5.00
6 duidelijke dropshop techniek.hoop dat je de plomp in loopt oplichter.

Received email from probike shop to say item was back in stock. Purchased on 5th of August. Meant to be shipped within 24hrs. Paid €6.99 for home delivery. As of 16th August item still not shipped. You get an automated email response from Ai when you contact them. Very poor

Artikel plötzlich verloren! Paypal konflikt soll aufgehoben werden, damit eine Erstattung stattfinden kann, was einen möglichen nachträglichen Konflikt dann ausschließt. Es wird nicht über Paypal geantwortet, was unseriös ist. Verkäufer ist nicht versiert und antwortet unlogisch KI basiert und drängt auf Vertrauen. Angeblich hat Verkäufer Paypal kontaktiert, aber Rückerstattung lässt auf sich warten. Konflikt bleibt bestehen egal was Verkäufer schönreden. Kein Vertrauen Nie wieder!!@

Chaussure vélo Sidi Wire S , fermoir défectueux apres 8 jours d'usage . Retour Sav et renvoi a mon adresse avec un fermoir non monté et compliqué à poser sans outil adapté , donc re retour . Mentionné sur le bon de retour que la chaussure etait réparée lool . décu et dernier achat sur ce site

I would like to comment about an order and it's delivery I just experienced with Probikeshop. I ordered some items from Spain and all went fine until payment: no possibility to choose a delivery point nearby and pay less for shipping. So, I paid extra charge for shipping to my home address. Yesterday, being at home all the time to be able to receive my order, I got a message for picking up said order from a delivery point in my village. This means, I paid the extra charge for a service which was not honoured. Anyone had a similar experience these days? I contacted Probikeshop in this matter and got a polite but useless AI answer

Heb een SRAM XX1 crankset besteld, kreeg opgestuurd de nieuwste XX1 SL crankset, ja helemaal top. Verzending is vanaf Frankrijk maar netjes te volgen via DPD tracking en was in 3 dagen afgeleverd.

Aucune information sur la livraison... On est dans le flou autant commander sur Amazon.

Je suis satisfait de ce site. Les commandes se font sans soucis. J'apprécie particulièrement le service téléphonique pour les conseils mécaniques.

pas de garantie de délai de livraison : je passe ma commande le jeudi soir tard avec une demande de livraison sous 24 h 00 soit le samedi. Je ne reçois rien le samedi, sur le site la commande n'est pas encore traitée, je ne la reçois pas le lundi mais le mardi. Lorsque l'on propose une livraison 24:00 pour se démarquer de la concurrence, c'est de la publicité mensongère si on respecte pas les conditions de la transaction.

I spent 600 euros on a bike bag, only for it to immediately break. It took 3 months to send a relpacement part, which was the wrong one, and something totally different to the part specified. When I asked them to send the right one (a new wheel attachment) they stopped replying. I contacted the manufacturer (Evoc) directly who confirmed the full bag would need to be replaced. Probikeshop have not responded to any of my emails since November, I have a 600 euro unusable bag and multiple unanswered emails. Appauling service, waste of money, still ongoing.

Hanno ricevuto il reso autorizzato di un articolo da 150€, il 19 ottobre, documentato da mail, dopo innumerevoli solleciti di rimborso, oggi mi hanno risposto : Salve,
A seguito dell'amministrazione controllata della nostra azienda, non siamo in grado di rimborsarla. Grazie per la vostra comprensione.
Cordiali saluti,
Probikeshop - Servizio clienti........BRAVI COMPLIMENTI.

truffa nn ho ricevuto ne prodotto ne soldi...sono passati 20 giorni

Ho ordinato 2 copertoni pagato circa 50 euro e dopo circa 20 giorni ancora non ho ricevuto niente!!Sono dei truffatori!!!

Fate attenzione!! Sconsiglio l'acquisto da questo sito!!! Acquistato una bicicletta elettrica dell'importo di € 1750,00 pagato con PayPal e dopo 14 giorni non ho ancora ricevuto l'ordine!! Ho cercato di mettermi in contatto con il Call center di cui inesistente, tracking inesistente senza nessuna risposta! Strano perchè mi sono sempre trovato bene ad acquistare da questo sito. Grazie a PayPal chè è intervenuta immediatamente e dopo una settimana sono riuscito a recuperare l'intera somma. Fate attenzione!!

It's been two weeks since I've paid and my bike order (17316179) has been registered and charged.

I've sent several e-mails to support, but the only info I've gotten so far is this:
"Hello the dispatch can not be carried out in the coming days or weeks we will keep you informed"

This was five days ago, and if there's no reply soon, I'll have to report them for fraud.

À chaque commande passée avec probikeshop tjrs très satisfait et la livraison est rapide bien emballé et des prix plus que correct 👍👍
Salutations sportives Frank

Choix de produits, rapidité d'envoie, prix raisonnables.