Primestreetwear Anmeldelser 133

Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items"

Once product arrived I only received the hoodie and no bottoms. And to make it even worse the hoodie was completely fake! Label was made in china, when nike make this item in Vietnam. The product was very very obviously fake and Primestreetwear claim to authenticate every product. Liars.

And after all of this we only received the money back via fraud claim. DO NOT BUY FROM HERE

Unfortunately I believe this company to be a scam. As other reviewers have pointed out, once payment has been made, they stall delivery and claim issues with their payment company, Stripe; asking clients to charge back and being over-the-top with their apologies.

Since then (5 months ago), they have not offered me a refund despite me buying 2 fairly expensive pairs of Nike Air Force 1s, and instead claimed to have ordered me another 2 pairs, which are yet to arrive (and almost certainly never will).

Please avoid and spend your money elsewhere, it's not worthing saving the £10-£20 for all this hassle and funding a corrupt business like this one.

My shoes were sent from china and they were much smaller in size than the real pare of shoes I tried in the store. And then I got turned down when I wanted to return the shoes.

Shocking from start to finish not only did I wait weeks but what I received was too big and wouldn’t exchange I now find out it’s fake anyway !!!!! Avoid at all costs !!!!!

Bought trainers early July for my wife’s birthday. Only arrived in time for the day, but wrong size. They refused refund, but did eventually say they’d pay for shipping of trainers back to them, which they did pay. They said they’d send correct size and that was 5-6 weeks ago. They’ve stopped replying to my emails now.
Poor delivery of product
Poor attention to detail with wrong train size sent
Poor Customer Service
Avoid as £97 down and no trainers

Ordered expensive trainers a month ago not received them and now can’t get in touch with Primestreet Wear have emailed but no response left voice messages and now the phone number is no longer in use.
AVOID!!! I have now reported to my bank.

Would give 0 stars if i could. Abysmal customer service. Item was delivered to a wheelie bin and i never received item. prime street wear expected me to contact delivery service even though this is the sellers responsibility. Royal mail unable to assist me as it is sellers responsibility. prime street wear replied to 2 emails with unhelpful responses then ignored me. I escalated complaint but still ignored had to raise a dispute with my bank to obtain a refund. Do Not Use this company

WARNING! This company sources fake, counterfeit products and will not refund. I bought a pair of Nike dunk lows. They were clearly made and shipped from China, as per my shipping notifications. They did not arrive in a Nike branded box, had numerous defects which indicated they were not genuine and the label even stated "Made in Vietnam"! Customer service were overly and suspiciously helpful with lots of excessive apologies (as if they were trying to keep me nice). But they admitted they were fake. They advised to destroy the product or give them to charity and promised a refund. That all seemed fine. But 3 months later, after numerous emails back and forwards, excuse after excuse about 'problems with their payment system', and promises it "will be sorted as a matter of urgency" etc, I have still not received the refund. I now have complete radio silence from the company, and my email address appears to be blocked (as not receiving the holding email response anymore). PLEASE DO NOT BUY FROM THEM!

Following extensive research, I purchased a pair of difficult to find in Australia Adidas Sambas back in August 2024 from this website, as it guaranteed authentication and a refund if the product didn't meet your standards.
I had to, in the 1st instance, follow up on the order, as it had still not arrived 4 weeks following purchase.
Emily, what I now can see is a robot, replied with a well written, but generic email, claiming they were being sourced and were on their way.
Once they did arrive, they arrived NOT in the Adidas box (which should have been my 1st sign), but in a Prime Streetwear box.
After trying them on, I realised they did not fit the same way my other Sambas did and asked Emily if I could exchange the size. She claimed it was beyond the 14 day exchange period and I could not.
About a month later, I saw the same Samba style in a local Australian store. I saw straight away that I had been duped and that the product I was sent was in fact a COPY!
I have since been in email correspondence with 'Emily' who has apologised for the inconvenience and was escalating the issue to her managers to organise a refund. This was more than 5 weeks ago and after no more than 4 emails!
My recommendation....don't believe the positive reviews. These people probably don't know enough about the original products to determine whether they're real or copies. I can guarantee their products are copies of the original brand and NOT worth the money or time spent on trying to recoup your losses.
SHAME ON YOU Prime Streetwear! Your website, terms and conditions are misleading!!

Three weeks in now and still no contact from them whatsoever, please do not buy from this company

My order still hasn't arrived after 3+ weeks and to be honest I've lost all hope in getting a response or refund.

Absolutely useless, non-existent customer service (like most cash grab companies it's just an automated reply BOT service) so no matter if you email or phone you will get nowhere but closer to death due to stress.

Avoid like the plague and if you're reading this review, please report the company IP to PayPal and Trading Standards. You can view that the company director is a 20y/o "Entrepreneur" based in Switzerland (alarm bells)

Maybe turning up in person to their London office may suffice, but probably an empty office block with WFH dossers.

Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return postage if the item is faulty, which was not upheld. I then ended up having to raise a case with PayPal to get my money back. Poor customer service with lots of excuses about the faulty item with lengthy time to get replies to emails.

Update: still have not had a response and have now reported them to Trading Standards and contacted my bank to help get my money back.
WARNING, DO NOT BUY FROM THEM.

Ordered a pair of Big Boy jeans on 1st September in dark blue. Was sent the wrong colour, emailed them about returning them and eventually, on 21st October, was given a address to return them to. Sent the jeans back at a further cost to my myself and they were delivered and signed for on 25th October, still haven't had the refund and they are now ignoring my emails. Have spoken to a solicitor and sent them a 'before court action' letter giving them 7 days to refund my money - they are a bunch of complete scammers and their website is full of false promises - DO NOT GIVE THEM YOUR MONEY.

They wouldn’t give me a refund when I purchased the wrong size so I tried to sell on eBay. The trainers didn’t pass authentication so I can’t even sell them. Item must be a fake. Rip off con artists. Stay away.

Ordered a Real Madrid Jersey , i received the Jersey but it is like Kids size. The reply from Emily was they realised it was the wrong size and they would rectify this. Since then no communication and my last email was I rather prefer a refund as this is not getting resolved. 20th September i emailed the problem. Today is 8th November!!! Still nothing resolved. Very bad company!

This company sent me a fake supreme T-shirt. Asked me to send pictures which I did. They admitted to it being fake. Apologised. Told me to give it to charity and that she had told her supervisor to refund me a week ago. I asked for an update twice and here I am
A week later. No reply, no refund and a negative review which I wasn’t even going to leave as I know as humans mistakes are made but this customer service is shocking. I would NOT recommend using this company.

Bought some supreme items for someone's birthday. When I received the items I purchased, I could clearly see they were fake. The real kicker was they even left the 'made in China' tag on. Come on bro.

Very disappointed. Ordered adidas samba worth around 300 CHF with all fees and received a really bad quality fake shoes with different color and not in leather. I claimed fake shoes but since one week there is no reply.

*****FAKES******

Don’t touch this web site. After a lengthy delivery process you receive items in unbranded boxes with no tags that are up there with some of the worst fakes I’ve seen so much so I took them to get checked at 2 reputable trainer shops one of which laughed the minute they seen them. Luckily my card company got me a refund but this company then had the audacity to try and charge it back. To which they failed after getting in writing that these are clearly fakes. Don’t send their items back take it up with your card company and they will advise the products are to be destroyed. The fact they sell sought after goods below retail is a red flag alone

Avoid this company at all costs.

I ordered shoes on August 13 and they did not arrive until August 29. The shoes were the wrong size. The shipping fee was extortionate -- but of course it was, because they inexplicably came from China?! Prime Street Wear first promised to refund me, but refused to refund the cost of shipping or the cost of returning shoes to them. When I disputed this they said they would refund my shipping but retracted their promise to refund my shoes. Now it's been days and they won't reply to me.

They keep trying to push an exchange onto me but I know this, too, would be a months-long nightmare.

This has been a miserable experience with the wrong shoes and they have £115 of my money held hostage.

Buyer beware and don't give these scammers your money.