Prime Property Management Anmeldelser 

Rebecca and Fran have been a great support and very responsive, they sorted an issue for me around parking at our flat. I was very reassured by the speed and comms they provided whilst sorting the matter for me.

Anita the receptionist has been brilliant and helpful. Sadly I cannot say that about my other experience with prime. Email response is about 25%, cooperation probably less.

I used to dread having to contact Prime Property Management due to the lack of support and responsiveness I experienced in the past. However, I have been extremely impressed with the improvement in their customer service lately.

I would like to especially thank Karis Burgess, who has been absolutely fantastic. She is incredibly responsive, helpful, and proactive in following up to ensure that any issues have been fully resolved.

I am genuinely pleased to have Karis as my property manager, and I really appreciate the excellent service she provides. She is a real asset to Prime Property Management!

Prime manages our building and consistently provides an excellent service. In particular, Gilly Brown is always responsive, helpful and professional. Her prompt communication and willingness to assist are greatly appreciated.

Jessica Price has been absolutely fantastic throughout the process of selling my flat. She has been professional, helpful and responsive throughout, keeping things moving and making what can be a stressful process much easier.

I really appreciate her support, communication and the time she has taken to help deal with everything from the management company’s side. It has been reassuring to have someone so approachable and efficient handling things.

Thank you, Jessica, for all your help. I would highly recommend her to anyone needing assistance with their property sale!

We recently had the carpets in the communal areas of our block changed. While this was long overdue, the project was managed very efficiently by Charlie Carter. Old carpets were taken up in one day and new ones were laid in 2 days. Very pleased with the work and of course to have new clean carpets.

Phone answered quite quickly and I was put through to the rep responsible for my block Benjamin Thomas. I spoke to him back in the summer with an issue I had and he was very diligent in responding to my query and helping out. He is always very good at following up on calls and emails and letting me know when he was going to be off on annual leave and so was trying to get things sorted before he left. He has also been covering work for a colleague so I know he has been very busy. However he has been very helpful with resolving the issue I had with drainage and also getting the right contractors to the job promptly.

Well communicated and managed project by Charlie Carter. Thanks for sorting it all out.

Aisha Hoskins has been extremely helpful in facilitating the vital emergency repairs required in my block. She has taken the time to clearly explain every step of the process, provided helpful advice, and kept me regularly updated on the status and progress of the repairs. She has also responded to emails promptly and professionally throughout.

Her support, communication and willingness to help have been greatly appreciated during what has been a stressful situation. I am extremely grateful for her assistance and the professionalism she has demonstrated throughout.

Our experience with Prime after having left L&Q is infinitely better. Finally there's proper, good, well-timed communication and problems get resolved within a very reasonable timeframe. The contractors Prime use are excellent. There is a quick turnover of staff in this field which means we've had several block managers in the short time we've been with Prime (15 months now) but the handover between block managers goes smoothly and both our current block manager, Lucy Davis, as well as our previous one, Esther, are excellent at their jobs. Top marks.

Had an issue with payment notifications going to the wrong email on our account plus outstanding fees for overdue bills. The credit control team sorted it out quickly: Chanel updated our contact details and portal access the same day, Larissa offered a fair goodwill reduction on the fees, and Callis confirmed everything promptly. Responsive and helpful once we got in touch.

Good experience
Thanks Benjamin Thomas

I have been dealing with Bryony who I have found to be really helpful and responsive in my dealings with her. I have had to raise some queries, which have been quite sensitive in nature and I have found that she has dealt with them in a really professional way. Whilst also demonstrating real understanding of the situation, which made me feel that I was in safe hands, and that the matter would be addressed. I would definitely recommend her and feel she is a real asset and is a lovely to work with.

The service response team and the customer service is super good, when in need or you have an issue they will assist you in a professional way to solve any needs you may need related to the property. Louise Nottage in particular is an excellent profesional

To be clear my full stars are for only the individual who sorted this enquiry, not Prime as a whole. Usually always a terrible experience and poor communication.
I had been left without hearing for a nearly a year after a misdiagnosis and going back and forth between l&q and Prime while they discuss who is liable for the repairs. The weather started to get hot so i gave up chasing it up. I reluctantly called again this month as the enquiry regarding this repair has been ridiculous. I spoke Fransesca who was very empathetic and was eager to resolve this. Within a week she had liased for me between the two companies and had a contractor sent out to repair the heating. She had made sure that my heating was priority and the discussion to whether prime or l&q pays the bill is an afterthought and discussed later. The contractors came and repaired within a few minutes, turned out it was a misdiagnosis and wasnt due to the heat exchanger which no one wanted to take liability for. Really appreciate how swiftly Fransesca sorted this out and actually felt like it was a priority as she continously updated vis email before, during and after the enquiry.

Credit Control's system showed an error in my accounts leaving me in arrears.

I emailed them to query it and thankfully it was fixed by Stuart Smith, Credit Control Assistant.

Thank you Stuart

Quick response and highly efficient

Great experience with Callum Shinmar as they looked after our account in place of our usual property manager. Clear communication and in-depth updates provided when requested.

I would like to express my sincere appreciation to Jessica Price at Prime Property for the excellent service she provided while dealing with my recent enquiry.

From my initial contact through to the matter being resolved, Jessica was exceptionally prompt, professional, courteous and helpful. Even when a small correction was needed to the paperwork, she dealt with it immediately and without any fuss.

What particularly impressed me was her willingness to help and her efficiency in getting everything sorted. It was genuinely refreshing to deal with someone who made the whole process so straightforward.

Although my previous dealings with Prime Property have been limited, Jessica has considerably improved my impression of the company.

Jessica is a real asset to Prime Property, and I hope her managers recognise the excellent impression she makes on customers.

Five stars, thoroughly deserved.

The team at Prime are excellent, and always on hand to answer queries or provide me with information. This assists us in resolving any disputes that arise. Aisha Rasool is a great help and across the detail of many matters.