Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
At Prime Mobility, we have one mission, which is to help you to regain your freedom with life-changing mobility aids. Family run business in Eastwood, Nottingham. At Prime Mobility the needs of our customers are at the heart of everything we do.
60a Notitngham Rd, Eastwood, NG163NQ, Nottingham, Storbritannia
3,5
4 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Just bought a stairlift and the service was excellent from start to finish. Very professional, prompt, and kept me updated throughout the whole process. Super friendly and personable too – couldn’t fault the service. Wouldn’t hesitate to contact them for all my mobility needs in the future. Highly recommend!
My Dad purchased a scooter which he got to use once in two months before he died. My Mum offered it back and the offered 25% of the price. Typical cold hearted
mobility company. Buy private and help people out rather than these retail outlets.
Svar fra Prime Mobility
Hello,
Firstly, we’re genuinely very sorry to hear about the loss of your Dad and send our sincere condolences to you and your family.
We’re sorry to read this review as our understanding was that you were happy with the service and the scooter when it was originally purchased. When your Mum contacted us afterwards, we tried to help by offering a buy-back price so there was a simple and hassle-free option available rather than leaving you with the stress of selling privately.
Unfortunately, as a small family-run mobility business, returned equipment cannot usually be bought back at the original purchase value due to collection costs, preparation, servicing, warranty obligations and resale risk. We also suggested that selling privately may achieve a higher return if obtaining the maximum value was the priority.
We completely understand that our offer may not have been what you hoped for, and we’re sorry for that. However, we do feel disappointed that a 1-star review has been left based solely on us not being able to offer the buy-back figure expected, as we don’t feel this reflects the service, care and support we provided throughout.
We were also saddened to receive subsequent abusive communication wishing serious illness upon members of our business. While we understand emotions can run high during difficult times, we don’t believe that reflects the respectful approach we have tried to take throughout this situation.
We genuinely wish you and your family all the best during this difficult time.
I can’t thank Emily enough for all her help. She really took the time to listen to my questions and understand what I needed. Choosing a scooter felt overwhelming at first, but she made it so much easier and helped me find exactly the right one. Such kind and caring service.
Very helpful, friendly, quick service. Would recommend the shop to anyone from the service we did have from the shop
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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