I had an extremely disappointing and…
I had an extremely disappointing and stressful experience with Prima Luxe Property Managment which is the same as Hearth Property Management.
We were in discussions for a rental and they agreed in writing to reduce the price to $15,000. Based on that written agreement, my family moved forward in good faith and started planning around the property. This was not a casual situation for us we have children who are supposed to start school in August, and we were preparing for our family to move in.
After giving us the agreement in writing, they later backed out. That put my family in a very difficult position and caused a lot of unnecessary stress, uncertainty, and disruption. When a company puts something in writing and a family relies on it, especially with kids and school timing involved, they should honor it.
In my opinion, this was handled very poorly and unprofessionally. I would strongly caution anyone considering working with Hearth Property to get everything reviewed carefully, keep copies of all communications, and not assume that a written agreement or written price reduction will be honored.





