A Prezzee gift was received on line but I did not know how to access it but as it was for a special birthday and it was a close relation who sent it, did not want it to not be used. I did need to be... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I loved that my child could send me a prezzee card from the other side of the world and not worry about posting something. We had a little issue at first, my email rejected the email about it, bu... Vis mer
Selskapet har svart
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Vis mer
Selskapet har svart
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... Vis mer
Selskapet har svart
4,2
Bra
922 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A Prezzee gift was received on line but…
A Prezzee gift was received on line but I did not know how to access it but as it was for a special birthday and it was a close relation who sent it, did not want it to not be used. I did need to be able to tell the person what I had used it for and how much I appreciated the gift and the good wishes that it came with. It took a while for me to get around to sorting it out, but did eventually and was appreciative of the assistance received.
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Robert,
Thank you for sharing your experience. We're glad you were able to access your gift and that our team could assist you along the way. Receiving a gift from a loved one is special, and we're pleased you were able to enjoy it and let them know how much it meant to you. We appreciate your patience and thank you for your kind words about the support you received.
I loved that my child could send me a…
I loved that my child could send me a prezzee card from the other side of the world and not worry about posting something.
We had a little issue at first, my email rejected the email about it, but we found a solution.
There weren't alot of choices that interested me but I did find one to use it on Thanks
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Donna,
Thank you so much for taking the time to share your experience with Prezzee!
We're delighted to hear that your child was able to send you a Prezzee Card from the other side of the world. It's wonderful to know that it made gifting easier without the need for postage.
We're sorry to hear that there was an issue with the initial email delivery, but we're glad that a solution was found and that you were able to access your Gift Card successfully.
We also appreciate your feedback regarding the range of available gift card options. We're always looking for ways to improve our offering, and your comments will be shared with the relevant team for consideration.
Thank you again for your feedback and for choosing Prezzee. We're pleased you were able to find a gift card that suited your needs, and we hope you enjoy using it!
Go direct to the brand instead of using this service
Limited options to choose from that our family was interested in. Complicated process to swap from Prezzee to the brand card. They only have a 2 year expiry. Customer service was not helpful.
I’d recommend purchasing vouchers from the brands direct.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Sam,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We'd like to clarify that Prezzee Smart eGift Cards have a 3-year expiry period from the date of issue. Once a Smart eGift Card is swapped for a specific retailer's gift card, the expiry date and terms are set by that brand and may differ depending on the retailer chosen.
We also offer a wide range of brands that customers can swap their Smart eGift Cards to. If you experienced limitations when attempting to make a swap, we'd like to investigate this further.
We've sent you a Trustpilot information request. Please reply with your details so we can review your account, check what occurred during the swap process, and better understand the concerns you've raised. Alternatively, you can contact us directly at help@prezzee.com and our team will be happy to assist further.
We appreciate your feedback and would welcome the opportunity to review this for you.
Best service ever
Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hello there,
Thank you so much for the compliment about Chrystal.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
First purchase
Once helped by the staff of Farmers in Thames....no problem to redeem part of our card. We look forward to using the rest.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Diann,
Thank you for your review! We're delighted to hear that the team at Farmers Thames was able to assist you and make redeeming part of your gift card a smooth experience. We hope you enjoy using the remaining balance and appreciate your support.
Less than satisfactory
Less than satisfactory. Cannot even use them for groceries
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Leighton,
Thank you for your feedback. We're sorry to hear that you were unable to use your gift card for groceries.
Please be advised that we have sent you an email under ticket #3726725 so we can review the gift card details and check the available options to help you use the card successfully. Once we receive your response, we'll be happy to investigate further and provide the best assistance possible.
We appreciate your patience and look forward to helping resolve this for you.
I was on my country’s website
I was on my country’s website. It showed all the wonderful options you could swap your prezzee card for. I purchased one to swap for an Apple e-gift card! Only to find out it’s not available in my country. I emailed customer care and Mary said they resolved the issue. I went back to swap the card out for Apple - still no option available. NZ only has 48 options - all the options available to swap, you could easily just purchase an e-gift card direct from the retailers website.
The only way to contact prezzee is through online chat - they didn’t bother answering their phone when I called for over 10 minutes. Prezzee sucks arse.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Uani,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
While Apple gift cards are available on the Australian (AU) Prezzee platform, they are currently not available on the New Zealand (NZ) platform. As a result, they do not appear as a swap option for NZ-issued Prezzee Smart eGift Cards.
We appreciate you reaching out to us regarding the availability of the Apple App Store & iTunes gift card. We understand this was not the outcome you were expecting, especially after purchasing the card with the intention of swapping it for Apple.
Our team has already contacted you via email under Ticket #3715175 regarding this matter. If you still require any assistance or would like to discuss alternative options available on the NZ platform, please reply to that email and we'll be happy to help.
We appreciate your feedback, as it helps us improve both our products and customer experience.
Great system and easy to use
Great system and very easy to use. If you have any issues, just email them and they reply quickly. Highly recommend using this system! It’s also great to be able to check your gift card balance easily on the app.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Monica,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Never failed to have anything to say
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great food - but useless credit card!
I received a $75 credit for my birthday and decided to take my wife out for a fancy meal. We decided on Onslow Restaurant in Auckland city - and the meal was excellent - highly recommend. I credited my Prezzee card balance to a "Best Restaurants eGift Card" after checking that website to ensure they were good at Onslow. On the day - Onslow had a different idea - and turned us down. I'll stick to 'normal' credit cards from now on and recommend others do the same!!!!
23. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
We are truly sorry to hear about the disappointing experience you encountered when trying to use your gift card at Onslow Restaurant. We understand how frustrating it must have been to be turned down, especially when you had carefully checked the website beforehand. We appreciate you bringing this to our attention, as it highlights an area where we clearly need to improve our communication with partner establishments. We are actively reviewing our processes to prevent similar situations for our valued customers in the future.
Redirecting voucher
Chrystal stepped into the conversation after nearly two weeks of trying to sort, other consultants kept asking for information the same information that I had repeatedly given with no result. Chrystal took the information and was very thorough and worked through the enquiry within a short time period (within the hour) and was resolved, she was AWESOME and I cant thank her enough, my staff member was so relieved to get his voucher after winning it a couple of months ago!! Thank you Chrystal I appreciate your work!
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Michelle, thank you so much for sharing your experience! We sincerely apologize for the frustration you encountered along the way. However, we are thrilled to hear that Chrystal was able to step in and resolve your inquiry within the hour — that is truly outstanding! We will be sure to pass on your heartfelt appreciation to her and we're so glad your staff member finally received his well-deserved voucher. Team Prezzee! 🎁
Purchased prezzee card via afterpay
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple times over several months with same issue. Support next to useless, Ai bot keeps going around in circles & when I finally get a human & told that lego wasn't an available option for cards purchases via afterpay & that only the ones listed on Afterpay are available. Both their website & Afterpay list lego as an available option so the staff blatantly lied.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Solutions focused service
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin from prezee was able to help me understand their product and help me with my request. I was so appreciative of Jins understanding and solutions based thinking. Thank you Jin.
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Thank you for sharing your experience! We understand how confusing it can be navigating the differences between our Smart eGift cards and regular Prezzee cards, and we're sorry for any inconvenience that caused. So glad Jin was able to step in, break it all down for you, and find a solution. Her understanding and problem-solving approach is exactly what we're proud of. We'll make sure she sees your kind words! 😊💛
i need more brand deal
i need more brand deal, paknsave, temu and chemist warehouse
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Gracie,
Thank you, Gracie, for your valuable feedback! We truly appreciate your suggestions and will definitely take note of your interest in PaknSave, Temu and Chemist Warehouse. We are constantly working to expand our brand partnerships to better serve our customers.
We look forward to serving you again soon. Team Prezzee!
Ethan did it great job in solving my…
Ethan did it great job in solving my issue with the login of my prezzee account with efficiently
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Mohammed,
Thank you for your kind feedback. We're delighted to hear that Ethan was able to resolve your Prezzee account login issue efficiently.
Providing prompt and effective support is something we strive for, and it's great to know that Ethan delivered a positive experience. We’ll be sure to pass your compliments along to him and the team.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you need any assistance in the future.
I had a really positive experience
I had a really positive experience. The customer service was friendly, helpful and easy to deal with. Communication was clear, and I felt listened to and supported throughout the process. They were quick to respond to my questions and made everything straightforward. I really appreciated the excellent service and would happily recommend them to others. Thank you Marco ☺️
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Delvana,
Thank you for your wonderful feedback! We’re so glad to hear Marco was able to provide friendly, clear, and helpful support. We truly appreciate your recommendation! 😊
Good experience great after sales…
Good experience great after sales service and support.
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Nitin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Thank you ☺️
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login
BUT!!
I take that back 🫣
I did my homework and managed to find a store that I could purchase "something" of value that I needed from.
Jay B HiFi Manukau customer service was A+ and helped me to purchase what I liked and work through the payment process which was a little complex for those not familiar with it.
Then I went to Woolworths and brought some extra groceries with the remaining balance.
This all made my day, I'm very happy and thankful for my gift card from Maia Collective 💝
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Moka, we love a good turnaround story! So glad you gave it another go and found stores that worked perfectly for you. Shoutout to Jay B Hi-Fi Manukau for delivering that A+ service and helping you through the payment process. And topping it off with groceries from Woolworths — sounds like you made the most of every dollar on that gift card! We're thrilled it made your day, and a big thanks to Maia Collective for gifting you something truly useful! 💝🙌
The hungry last couple days of my life
The whole reason I got the card was to get food and gas with it because you list those places on the to by now page.. but on the swap page... Nothing..
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that the available swap brands can vary depending on where the gift card was originally purchased. If the gift card was purchased through a third-party retailer, there may be limitations on the brands available for swapping. However, if the gift card was purchased directly through the Prezzee website or app, there are generally no swap restrictions, except where a brand's denomination and availability issue.
To help us investigate this further, we will need some additional information about the gift card and how it was purchased.
We've reached out to you via Trustpilot to assist further. Please respond to our message there with the requested details so we can review the gift card and determine why the food and gas brands were not available as swap options.
Thank you, and we look forward to helping you resolve this.
Efficient and helpful
Customer care was efficient and very helpful. I was unable to receive help from the smartbot and was connected with Jovy who had kindly and quickly helped me sort out my problem!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Prezzee NZ
Hi Raegan,
Thank you for taking the time to share your experience!
We're delighted to hear that Jovy was able to assist you quickly and efficiently in resolving your issue. While we're sorry that our Smartbot wasn't able to provide the help you needed, we're glad we could connect you with a member of our support team who could. We'll be sure to pass along your kind words to Jovy.
Thank you for choosing Prezzee!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.