Customer service is rude. Product was supposed to ship within 1 - 2 business days. Six business days later they said they were so busy that it would take 3 - 5 business days to get a status update. I... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our Sales Rep Baily T has been excellent to work with. As a homeowner DIY Automatic Pool Cover install, I came with alot of questions. Bailey answered them all and we succesfully installed the hardwa... Vis mer
The team at Pool Warehouse really cares about the customer and meeting your needs, not just making a sale. The team went above and beyond to take care of me under a tight business-critical deadline.
It has been a Pleasure Working With Chelsey in customer service..! Got started with Poolwarehouse on a Manufacturing situation which delayed our Shipment..! We absolutely love our New Pool and had a F... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For Over 25 Years Pool Warehouse Has Been Americas #1 choice for In-ground Pool Kits, Swimming Pool Liners & Swimming Pool Covers!
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It is interesting to see how Hayward…
It is interesting to see how Hayward has changed parts slightly. The filter base and tube we purchased was the same as the original except I had to shorten it by 8 inches because you don't carry the original anymore. Good thing the width stayed the same or I would be in trouble.
Great communication and fast shipping!
Very responsive team of sales reps and…
Very responsive team of sales reps and customer service reps, shout out to Jacinia, she handles issues promptly and effectively.
Anyone can make a sale
Anyone can make a sale, but it is the customer service provided after the purchase that is most important to me. Jacinia was so helpful in providing the detailed information I needed for my future purchases with regard to the filter system that I bought from Pool Warehouse.I am so grateful for her help and due diligence she provided at no urgency from me. Jacinia was so willing to be helpful!!! Thank you
Confusing Delivery?
the items purchased came in a bubble-mailer ... but it did not reference my order number or the items i ordered. i had to email my entire company to see who ordered this. these items were about to be thrown away because the package looked suspecious.
Failure to meet customer's specific specification - did not refund the money
I specifically informed them to send me a quote for a solid cover for the spa. I placed the order after receiving the quote. The cover came with holes so i can't use it because it allows water to get into the spa. Attempt to contact resolution team. The case assigned to Renee B and until now it still has not resolved. i had to buy another cover.
Dustin helped me with picking out a…
Dustin helped me with picking out a pool heater for my pool. He was very knowledgeable and helpful getting me what was needed. Thanks again for all your help. Danny
The robot does not work in our pool…
The robot does not work in our pool shape.
Great over all experience
Solid purchase at a very reasonable price.
Great over all experience from initial purchase agent to customer service.
Jacinia Candelaria from customer service went above and beyond making sure all details were properly communicated throughout the process,
My first experience with Pool Warehouse…
My first experience with Pool Warehouse and it could not have been better. I called for general information and ended up making a significant purchase on the spot as a result of my representative, Jacob L. He was patient in listening to my questions, sought out answers and ultimately help me decide on the product I needed and gave me a great deal. I highly recommend Pool Warehouse and if possible, ask for Jacob. He was awesome.
Amazing Customer Service
The ordering process was very easy, but that isn't why I am leaving a review. Due to the distributor being snowed in, my part was delayed. My customer support rep, Chelsey, was amazing. She proactively kept me informed about my shipment and helped expedite my order. She's amazing....
Received earlier than estimated and all…
Received earlier than estimated and all in order.
Great replacement for Pentair eyeball fitting
Delivery on Feb 01st,2026 thru USPS
I ordered the wrong product
I ordered the wrong product. When I called customer service they were very helpful and promptly sent a pre paid return label.
Dustin was very personable
Dustin was very personable, and answered all my questions. But more importantly to me was the fact that he never gave me the impression that i sas imposing on him or his time. A job well done.
Order Status on…
I called customer service to check on the status of our order . The Young Lady by the name of Katelyn assisted me. She was very professional, cordial and so kind. She didn't stop assisting me until I got the answer that I needed. She could have just given me a response to my question, but she went over and beyond to make sure that I would be able to (if necessary) in the days ahead, be able to get more concrete answers as I await our package to arrive, due to inclement weather. Katelyn represents her company well, she is definitely an asset.
J. Jenkins - Memphis, TN
Good job!!!
PoolWarehouse had the best price
PoolWarehouse had the best price on the purchased Intermatic Timer. Shipping time was good, better than the pessimistic time presented on checkout. Didn't have any issues.
Returns/exchanges
Pool warehouse made the process for my return so simple and easy
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








