was extremely pleased with the service I received during yesterday’s visit. The gentleman was very friendly, polite and professional throughout. He took the time to thoroughly assess the damage and ex... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The low score is because of the poor communication from the insurers when I had to make claim from being hit by a third party. I wasn't given a courtesy car, even though I always request it when insu... Vis mer
Selskapet har svart
Michael and his team were professional, timely and efficient in their role as first responders. He explained exactly what they were going to do and what the next steps would be in the claim. A great s... Vis mer
Selskapet har svart
The gentleman (Zachariah) who has been dealing with my case has been extremely helpful. He has gone above and beyond working to get a successful outcome for me. He has really listened to me and l fee... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Kontaktopplysninger
14 Sovereign Way, TN9 1RS, Tonbridge, Storbritannia
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I have given a feedback report to DASA
I have given a feedback report to DASA, regarding the quality of the work carried out by the two lads...they turned up on time, as arranged and left the area clean and tidy, all in all, a quality repair.
Generally the service was good by all involved, but it takes quite a long time to get to the end result, due to everything being discussed through the portal...in my opinion, phone calls speed things up.
Kind regards, George Mcnally
13. oktober 2026
Svar fra Policy Expert Claims
Hello George
Thank you for taking the time to share your feedback with us. We are delighted to hear that the team completed a high-quality repair, arrived punctually, and kept the workspace neat and tidy.
Kind regards
Kerrie
WATER WHERE NOT WANTED role provided by…
A very supported role provided by policy expert as a company and at all points of contact both on line and personally by phone ,when needing to talk to a member member of their staff ,contractors, were very friendly and helpful as well ,thank you.
7. oktober 2026
Svar fra Policy Expert Claims
Good morning,
We appreciate you taking the time to share your feedback. It is wonderful to hear that you felt well-supported across all stages of your experience, whether online or over the phone. We are glad that both our team members and contractors were friendly, helpful, and attentive to your needs.
Best wishes,
Ellie
Svar fra Policy Expert Claims
Good morning,
We are happy to hear that our team processed your claim so quickly and provided efficient service. Thank you for your review.
Best wishes,
Ellie
Kept up to date with everything great…
Kept up to date with everything great staff helping me from every angle service was excellent from start to finish well done to everyone involved
12. oktober 2026
Svar fra Policy Expert Claims
Good morning,
We appreciate you sharing your wonderful feedback. We are so pleased to hear that you felt well supported by our helpful team and were kept fully informed with excellent service throughout the entire process.
Best wishes,
Ellie
The chap who came round was very polite…
The chap who came round was very polite and helpful. He also seemed very thorough in his actions.
12. oktober 2026
Svar fra Policy Expert Claims
Good morning,
We appreciate you taking the time to leave this feedback. We are delighted to hear that our team member was courteous, supportive, and conducted a comprehensive inspection during his visit.
Best wishes,
Ellie
No real red tape
No real red tape. Only slight problem was using the website to record inforation and receiving messages
12. oktober 2026
Svar fra Policy Expert Claims
Good morning,
We appreciate your great rating and feedback. We are happy to hear your process was smooth, and we are working to improve our website messaging.
Best wishes,
Ellie
Would like to give a very special thank…
Would like to give a very special thank you to cat at credit hire team for everything she done for me truly amazing, handle my claim professionally telephone Manor was brilliant really really felt like I was in special hands very well looked after so thank you very much cat
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Policy Expert Claims
Good afternoon Mr Massimo,
We appreciate you sharing your experience with us. It is wonderful to hear that our team member provided such professional and attentive service throughout your claim. We are delighted that you felt so well looked after and supported during the entire process. Thank you for taking the time to leave such kind feedback.
Best wishes,
Ellie
C2E Construction company who completed…
C2E Construction company who completed the work on behalf of Policy Expert were excellent, turning up when they said they would and employing other companies, plumbers and decorators who did an excellent job.
12. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that the contractors and tradespeople arrived promptly as planned and delivered an exceptional standard of work throughout the project.
Best wishes,
Ellie
USE ANOTHER COMPANY
Their lack of communication is shocking. You have to deep dive on the internet to source a contact number, then join a phone queue which is never answered. Their preference is to use their portal; where communications are ignored despite repeated requests to do so. I have no faith in how this mob operates.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Policy Expert Claims
Good afternoon,
We appreciate you taking the time to share your feedback. We recognize your frustration regarding the difficulty in reaching us by phone and the delayed responses on our online portal.
We have passed your claim to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Very happy great service
Very happy great service! No issues and very helpful staff.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Policy Expert Claims
Good afternoon,
We appreciate you taking the time to share your feedback. We are so pleased to hear that you had a smooth experience and received such supportive assistance from our team.
So that we can pass your claim on to the relevant department, please provide your policy number and claim reference to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
Very professional but I was very…
Very professional but I was very disappointed to hear that you won't cover the shower and basin where the leak is coming from.
8. oktober 2026
Svar fra Policy Expert Claims
Good afternoon.
We appreciate your positive feedback on our professionalism. We understand your disappointment regarding the coverage limitations for your bathroom plumbing issues.
Best wishes,
Ellie
From my initial contact until the claim…
From my initial contact until the claim was settled, everything went smoothly
6. oktober 2026
Svar fra Policy Expert Claims
Good afternoon Mr Luff,
We are delighted to hear that your experience was seamless from your very first interaction all the way through to the final resolution of your claim. Thank you for taking the time to share your positive feedback with us.
Best wishes,
Ellie
The work done was excellent
The work done was excellent, and the person who did it was helpful efficient,and polite. We would be pleased to have him here again.
9. oktober 2026
Svar fra Policy Expert Claims
Good afternoon Mr Ingham,
We appreciate you taking the time to leave such a wonderful review. It is fantastic to hear that our team member provided excellent craftsmanship while being courteous and effective. We would be delighted to assist you again in the future.
Best wishes,
Ellie
Using the online portal was very useful
Using the online portal was at first a challenge. But once I had gotten used to the format etc. I found the system to very useful. Mainly because I work in a childcare setting and mobile phones are not allowed. So calls would have been difficult to answer.
9. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
We appreciate your feedback and are glad you found our web system helpful for your daily schedule. We know that navigating a new digital layout can feel tricky in the beginning, and we are grateful for your patience while adapting to it. It is great to know that messaging online fits well with your phone-free work environment.
Best wishes,
Ellie
Came on the specified time and examined…
Came on the specified time and examined thoroughly, friendly
9. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
Thank you for sharing your positive feedback with us. We are so glad to hear that our team arrived punctually, conducted a comprehensive inspection, and provided a warm, personable service throughout the process.
Best wishes,
Ellie
The whole team at policy expert are…
The whole team at policy expert are absolutely spot on. Caring, professional and effective. I really could not ask for more. They make difficult situation so much easier. It’s service how it should be but never is these days. Hats off to you Policy Expert.
9. oktober 2026
Svar fra Policy Expert Claims
Good afternoon Mrs Hartless,
We are truly grateful for your wonderful feedback. It is heartening to know that our team provided such caring, professional, and effective support to help ease a stressful situation for you. Delivering standard-setting service when it is needed most is always our top priority.
Best wishes,
Ellie
Svar fra Policy Expert Claims
Hello Customer
We appreciate you taking the time to leave us a five-star review. We are delighted to hear that our team was courteous, well-informed, and able to complete the work efficiently for you.
Kind regards
Kerrie
Great service
Informed and always quick to respond with any query. A very stressful time was helped by straightforward communication.
8. oktober 2026
Svar fra Policy Expert Claims
Hello Clare
Thank you for taking the time to share your feedback. We understand how difficult navigating these situations can be, so we are glad our team could ease your stress by keeping you well-informed with prompt and clear updates throughout the process.
Kind regards
Kerrie
My phone was sent off 3 weeks ago and…
My phone was sent off 3 weeks ago and im still waiting on it, i think the policy said within 3/5 days return
7. oktober 2026
Svar fra Policy Expert Claims
Hello Jon
Thank you for taking the time to leave a review. We're sorry to hear about the delay in getting your phone returned and understand how frustrating this must be, especially when you were expecting a much quicker turnaround. Please be assured that we have carefully reviewed the details and have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
Great communication.
Great, speedy decision in dealing with our sad accidental loss. Excellent communication and rapid response to our claim.
5. oktober 2026
Svar fra Policy Expert Claims
Hello Jon
We appreciate your feedback. We are sorry for your recent loss, but we are glad our team could provide prompt decisions and clear communication to help make a difficult time a little easier for you.
Kind regards
Kerrie
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.