The best customer service I’ve ever received. There was a delay in shipping my plunge (because of freight, not polar) so they sent me a basic tub free of charge in the meantime. Once I got my pro plun... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My wife bought me a Polar Dive chiller unit for my birthday. I already had a cold plunge from another company but I decided to purchase the Polar Dive cold plunge that was designed to work with the c... Vis mer
This company is an absolute pleasure to deal with. No AI, real people doing customer service. When my MAX tub was delayed due to a production issue, they sent me an OG tub, for FREE! They are prompt,... Vis mer
I couldn't be happier with my Polar Max tub and Chiller Pro. The tub is extremely well made and the Chiller Pro works flawlessly, keeping the water at the perfect temperature. What really set Polar... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA Polar Dive USA is a leading American cold plunge and ice bath brand dedicated to making cold water therapy accessible, affordable, and easy for everyone. Founded in Miami, Florida, we design and sell portable inflatable cold plunge tubs, premium commercial cold plunge tubs, and powerful app controlled water chillers that cool, filter, and sanitize your water automatically, so you can enjoy a perfect ice bath at home every single day without buying bags of ice. Our best selling cold plunge tubs are built for athletes, biohackers, and everyday wellness enthusiasts who want the proven benefits of cold exposure, including faster muscle recovery, reduced inflammation, improved circulation, better sleep, and a stronger mindset. Every Polar Dive chiller features smart app control, so you can set your temperature and schedule from your phone, plus 20 micron filtration that keeps your water crystal clear year round. And with our full commercial product line, gyms, spas, hotels and recovery studios can outfit their facilities with the same trusted cold therapy equipment, built to handle heavy daily use. Wondering if Polar Dive USA is legit? Read our verified customer reviews right here on Trustpilot. We are a real US registered company, not a scam or dropshipping operation, with fast shipping from our US warehouses, responsive US customer support, a manufacturer warranty, and easy setup that takes minutes.
Kontaktopplysninger
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 80 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Crap Brand
Crap Brand, cheap parts that break quickly. All they have going for them is great marketing!

Svar fra Polar Dive USA
Don’t hesitate to buy this product
So, the Polar Dive product is awesome. I got into cold plunging because of my boyfriend. He owns a different brand that looks similar but cost three times as much as Polar dive. He put this unit together at my house and commented o how easy it was to install, how efficiently it cools and the ease of use. Not sure you could do better than that.
Polar Dive is fantastic…!
I have been cold plunging everyday for a few months now with my “Polar dive” and it has been such a great product ! I absolutely love it using it ! And the customer service is top notch they have been very helpful and attentive to my questions. I highly recommend it to anyone who wants to get into cold plunging and the fantastic benefits it offers!
Really Great Product
I have been absolutely loving the plunge. A couple of years ago I was cold plunging often but I stopped because preparing ice and cleaning the plunge often was too difficult for my schedule. I recently decided I wanted to get back into cold plunging and that’s when I found Polar Dive. The price point for a plunge and chiller of this quality is unmatched. The water stays cold and clean, the chiller is very quiet, the plunge is comfortable. This is a really good product, even the app is super easy and helpful to set the temp. I have now cold plunged 21 days in a row and I feel incredible. I highly recommend Polar Dive to anyone that asks me about a cold plunge.
Sturdy-Convenient-Affordable
There is not a better product for the price point than than the Polar Dive + Chiller combo! I’m 6’2 and got the Max tub, which makes it easy to fully submerge. I also live in an area where I don’t need the chiller year round because the temps get cool enough, but I love the convenience of being able to adjust the temp from the app on my phone if needed. Study, convenient, reliable, affordable.
PolarDive
Product is very well made and excited to start plunging.
Polar Dive Surpassed My Expectations!
Avid plunger here, needed a new tub and did my research.
Chose Polar!! Received my first Polar Dive Pro yesterday, very impressive unit and constructed of highly quality materials. It’s well worth the investment and their customer service team is extremely helpful as I had an issue requiring attention and it was handled to perfection.
Strongly urge the Cold Plunge community to go with Polar Dive, it’s unlike any other company!
Dom-
Florida
Take a Dip
First Tyrell Adam’s is great. I purchased about 3 months ago. On this occasion I needed help with filters. I emailed and got Tyrell and he quickly solved my problem.
As for the product if works great. If you are looking to purchase I would highly recommend.
I think the company could do a better job with instructions, how to, trouble shooting. There is very little information, almost no you tubes, and nothing on the web site.
They were quick to answer on email so I would give them the following.
Product 4 stars
Instructions 2 star
Customer Service 5 star
Love my Polar Dive Cold Plunge and Pro Chiller
Great product, great price point, great customer service, and technical support. During my initial setup, I was confused as to how I attach the optional “double filtration kit." At 8pm PST, Polar Dive support answered my questions in near real time, and I was up and running by 9pm. I have been "cold plunging" for 2 days now at a cool 52 degrees and I love it. I highly recommend the cold plunge and Polar Dive brand.
Too Bad
First, I will say my unit did not work upon arrival. The chiller truly wouldn't even have water flow. It somehow magically started working a day later. Second, they prompt for reviews by sending free products. I got a whole pod (not chiller, but still) just for leaving an initial positive review.
I am 5' 6" and 110 pounds... and a woman. I expressed my concerns to them and they would only POSITIVELY reguritate what I had said back to me what I had said, (including my height, weight, and what I was doing as a routine), and then tell me to check with a doctor. What typical doctor is going to know the true ins and outs of plunging? Especially for a woman? There is no information given with the unit and there was no telling me in the multiple emails we exchanged that I was doing it very unsafely, which I was, even at 54 degrees. I am too thin and they should have, as a company that solely sells plunging equipment, been able to tell me that it was unsafe. I made the decision to stop on my own after further diving into literature (the very little that is out there) and asked for a refund. They made it sound very difficult to return the equipment, saying it had to be in original condition. How is it in original condition if I've been using it? They also told me they would not cover return shipping "as a small business". Just pass. There are other companies out there that sell things that look literally just like theirs. Don't think you're limited!

Svar fra Polar Dive USA
Polar Dive to Thrive!!!
I spent most of 2025 thinking about buying a cold plunge. 2026 was the time to make the move! After doing my research, I picked Polar Dive. Set up was done just by me and it was pretty simple to follow some of the directions that I got on YouTube. Polar Dive cold plunge is a great way to start adding cold therapy to your own personal wellness. I think for the price what you get from Polar Dive, Polar Dive delivers! Also, having the wifi access to check and set the temperature is great!!
Great for inflammation reduction
As one who considers himself an athlete, I have tried ice tubs in the past. When I saw the price of the upgraded model of your tub, I just had to do it. So far, it has been well worth it the cost. The set up was easy and quick.
Purchased the tub and chiller with ease…
Purchased the tub and chiller with ease and very simple to put assemble everything. Customer service was outstanding as well with info and response time on my order
Over all review
The communication between customer service and myself was always fast, professional, and friendly. When an issue came up with delivery of my polar dive pro they were quick to address and fix the issue. I love my polar dive and the chiller pro. The built in filter means the water stays cleaner longer and being able to chill the water saves me money on ice and the headache of the guessing game at what the temperature is going to be. I get done with my workout at my home gym and go straight into the polar dive.
I don’t give 5 stars often
I don’t give 5 stars often, but polar dive is different. From the moment I reached out before purchasing anything, they have been extremely helpful and kind. They truly put customers first and operate exactly how a business should.
Don't give them your email >>> lifetime of spam.
I "was" really interesting in them, but went another direction. I have tried multiple times to get them to stop spamming me on my email. Unsubscribe for months, they just keep sending emails, daily, if not multiple times in one day.
I will never use this company because of this now. They have become annoying!

Svar fra Polar Dive USA
Customer service done right!
I have the Polar Dive V8 Chiller that I connected to my stock tank cold plunge. I’ve been very happy with the unit and I recently developed an issue with air in the line which led to me changing out the plumbing. I was stumped on a circulation issue and contacted Polar Dive for help. I had contacted them before with a question and every time they are incredibly responsive! Tyrell helped me diagnose the issue and they sent me a part free of charge to get me back up and running. Customer service is top notch from everyone on the team that I’ve interacted with.
I have really enjoyed the polar dive…
I have really enjoyed the polar dive pod and pro chiller I’m a 16 year old soccer player and was introduced to cold plugs and got hooked I love the recovery I looked very hard for a affordable ice bath with a chiller and I got my whole set up for less than 650 bucks and can chill water down to 39 degree the quality is truly amazing and I highly recommend it
Great product, great customer service. Works wonders
Had an excellent experience getting things squared away w their customer service. Can see they really stand behind their product and make sure they are with you every step of the way. Highly recommend using polar dive.
Stephen,
Stephen,
I received my Polar Dive unit from my 3 sons as a gift and I have been using the Polar Dive for over a year now and I can not say enough on how much my quality of life has improved. I'm 73 years old and Polar Dive has definitely improved my physical well being, my energy level and my attitude. Fantastic product everyone should have one. The chiller performs excellent . This is a great product. Keep up the good work guys.
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