Polar Dive USA Anmeldelser 

I’m new to plunging but saw an offer for Polar Dive that made it worth the investment. I started out with a very basic buy with ice additions and regular cleaning. I decided to upgrade and try plunging with a chiller. I don’t actually have it yet but am confident that I will not be disappointed. Definitely excited and hopeful for the chiller 🤞. Small glitch in delivery communication but I reached out to customer service (shout out Tyrell) He was very responsive and accommodating, which I appreciate. When my new polarize max arrives, I’ll be happy.

5 stars b/c I started very low end so I’m confident this is going to be a great purchase and health boost!

Really loving my cold plunge and the customer service has been exceptional for any questions I have had starting it up. Really gets going and is super cold and have been loving the app where I can pre start it before I wake up so it's ready first thing in the morning.

The Polar Dive was supposed to be my birthday present but was delayed. So I asked the support team when about I could expect to have my first dive. They replied immediately and made it happen. My polar dive equipment arrived on my birthday and ever since I plunge several times a day. Wonderful!
I am very pleased with Polar Dive and its support team!

Been using for a few weeks with our family (4 kids 3-8) and friends. It’s been great so far. We’re in mobile Al and it’s insanely hot. We have ours in the garage (unconditioned) and it’s been getting down to 39/40. It takes about 12-18 hours cause it starts at 85-90 but if you throw in 3-4 bags of ice it drops right to 55ish and then is at 40 the next morning. The best part by far has been the customer service though. They have been phenomenal!! We’ve actually had some hiccups but it’s been no problem at all because they immediately solve the challenge better than expected and quick every time!! Excited to be a part of the family!

The chiller I bought stopped working less than a year after purchase. It was almost impossible to get any response from Polar Dive. They eventually said they would gix it, but I would have to pay for shipping and repairs that were almost equal to a new unit. Terrible product. Terrible customer service. Do not buy from Polar Dive.

The water is cold, but I’m hot this Fourth of July weekend. Customer service was amazing, we love Love! Her name is actually love. What’s not to love?

This company is a scam. Go to Reddit and folks are upset. I’ve been waiting for my order. You can’t talk to a soul and all their responses are AI. I thought I reviewed and knew they were a good company. I am trying to get my money back through my bank.

Matthew is excellent
Very professional and man of his word.
Great equipment,great company to deal with, a breath of fresh air!

Had some questions about the unit I needed answered and their response and attitude were outstanding. Joy was very prodessional. Im glad I spent my money with this company

I’m very happy with my polar dive pod and chiller. There was an issue where the water wasn’t flowing properly and they sent a separate product to install and get the water flowing. The customer service and lengths that they went to fix the issue was really great with how quickly and kind they were. They do it well. Highly recommend!

Absolutely wonderful! Does the job and is reasonably priced. I love using it every day. It's like a quick spa vacation at home.

I ordered a Polar Dive cold plunge when one that I had from another company (now out of business) stopped working. I emailed Polar Dive simply to ask about the status of my order. I didn't even complain, just asked when it would ship (it had been towards the longer end of the stated shipping time). Their response, even though it was a weekend, was almost immediate. They not only explained the delay (orders outpaced production) but offered to send ship my chiller immediately with a smaller tub at no charge while I wait for my tub! That's the kind of customer service that gets you a custom for LIFE!! If their product is half as good as their customer service, I made the right choice for sure!! I wish there was a way to give more than five stars!!

Excellent company. Had a question about my order. Customer Service (Love) was excellent. Explained the reason for the delay in detail and went out of her way to accommodate due to delay. The owner of the company really gets customer service!!! Can’t wait to start plunging!!!

I had issues getting my chiller to function properly, even after going through the troubleshooting process. I went as far as draining the tub and repositioning the whole set up and it still didn’t work! I was so frustrated, I just wanted to return the whole thing and go with another brand. Once I reached out to customer support, there were lock step with me through the entire process, with prompt responses and helpful troubleshooting tips. We got it working and I couldn’t be happier. Once I got that first email from customer support, I knew I was in the right place with the right company! The product itself is excellent and very well built.

I ordered the bundle pack and unfortunately the chiller got damaged in shipping but the team was amazing and very quick to get it resolved and have a new one sent out! When I sent the email to notify them about the chiller being damaged they answered back with such care you can definitely tell it wasn’t an automated response and they care about the customer! I would 10/10 recommend this brand to anyone!!

Tyrell responded in a timely manner and was able to replace the damaged items.

Update, this company rocks and they make things right. I appreciate the phone call and conversation I had with the COO. They took the time to connect with me and ensure everything is running smooth. Thank you for connecting with me and following up.

Don’t get it. We have been fighting with this polar dive for 6 months. It leaks no matter what we do. Not one time have we used it. Buyer beware. Terrible!!!!

My only regret is that I didn’t put the review in 2 weeks ago. I may have saved someone from buying a bS father day gift.

Customer service was very good. I really like the larger tub because I can extend my legs. The cooler is very efficient with power consumption which is a pleasant surprise. Now I have cold water in the desert!