POKÉ GALERIE Anmeldelser 

350
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Vis mer

Vurdert til 5 av 5 stjerner

PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Vis mer

Vurdert til 5 av 5 stjerner

I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Vis mer

Vurdert til 5 av 5 stjerner

Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Vis mer

Informasjon om virksomheten

  1. Porselensfigurbutikk

Skrevet av virksomheten

Une site pour les collecteurs de figurines Pokémon


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

350 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 40 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(350)

10 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Reputable

PokéGalerie took on an order that a now-defunct shipper reneged on. It was punctual with communications, followed up periodically on shipment progress via email and Facebook Messenger, and the figure I ordered arrived intact. If you want a trusted site to order Pokémon collector’s items through, check Galerie’s site first!

21. juni 2025
Vurdert til 5 av 5 stjerner

I'm always very happy with this company

I'm always very happy with this company. Seriously, they're the best. I always seem to find what I want here, they have great selection. I find it very easy to buy and get receipts. I've also always been impressed by customer service. I'm not sure if it's always the same person, but they seem to genuinely want to make things the best they can. I know I sound like AI or something, but I just really do love this company, I've purchased from them many times

24. juni 2025
Vurdert til 2 av 5 stjerner

Unprofessional to deal with

I am a familiar customer with scaleworld preorders but had to switch to this company when a different one went down. I tried out pokegalerie because a lot of people recommended them.

I preordered my first order and then waited for final balance and shipping fees. When I went to checkout, it told me it was unavailable to ship to my address. I reached out to support, and was finally able to get the address to work. I paid the shipping fees and final balance and then waited. 2 weeks later, I got an email saying that I owed more in shipping fees. I reached out to the company and asked them why I owed more money and why it took 2 weeks to add onto my total. The email was unprofessional, stating they weren’t in charge of how long it took and that it was the factory that took 2 weeks to calculate shipping, and not pokegalerie. So I paid the extra shipping fee and waited another 2 weeks before hearing nothing about my order. I reached out again about the status of my order, and they never emailed me back.

Poor customer service. Shipping fees should be finalized and not added on later.

29. juni 2025
Logoen til POKÉ GALERIE

Svar fra POKÉ GALERIE

Hello Shelby,

Thank you for taking the time to share your feedback — we’re sorry to hear that your first experience with us didn’t meet your expectations. We truly value our customers, especially those who are joining us after other retailers have closed, and we understand how frustrating delays and unexpected costs can be.

To clarify our preorder process: after we collect the final balance, we send payment to the studio and wait for them to ship the product to our warehouse. In your case, the studio’s dispatch to us took longer than usual, which unfortunately delayed the next steps.

Regarding the shipping fee — the amount shown at checkout is an initial estimate. The final cost can only be calculated once the package is fully prepared, including the actual weight and dimensions from the studio. This sometimes results in an adjustment, and we understand this can be inconvenient. We will review our communication process to make these details clearer from the start.

After your last email inquiry, we did send your tracking number on August 5th— but it seems you may not have received it.

We truly appreciate your patience and your feedback, which helps us improve both our process and communication.

POKÉ GALERIE

Vurdert til 5 av 5 stjerner

Cute sheep statue

The figure came so fast and was easy to assemble. It’s so pretty! This is honestly a dream statue for me as I love all the sheep pokemons

26. mai 2025
Vurdert til 1 av 5 stjerner

Initially good experiences, but no longer trust customer service to resolve issues with orders arriving with issues.

Have several figures I ordered from them and I ordered a second of a figure I already had one of from them because the first looked excellent, but the second one arrived with legs that didn't fit. Pokegalerie got some new legs from the manufacturer, but not all of those worked either. I went back thru emails to see if that was my fault for asking for the wrong ones or something, but it was not. Item stands without the base but will not fit in the base without the proper legs. Sent several emails asking if anything can be done, but pokegalerie never responded (been about 6 weeks now). Even if the answer is "NO", or "we are waiting on a response back from the manufacturer", a response would've been appreciated. Originally, I would've highly recommended them, but after this I do not have confidence that any issues with orders would be resolved. Not recommended.

20. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til POKÉ GALERIE

Svar fra POKÉ GALERIE

Hello, we appreciate your feedback. While we strive to resolve all inquiries and matters for our customers as quickly as possible, some processes—especially those that require coordination with third parties—can take longer than expected. We truly value your patience and understanding.

Vurdert til 4 av 5 stjerner

The figure was absolutely beautiful

The figure was absolutely beautiful; it was slightly on the later side for the estimate preorder, but there’s been a lot of complicating factors so that is completely understandable. The only issue was one element fell off the figure, probably during shipping. A small bottle of milk on the base was rolling around in the box when it got here. I was able to fix it with a bit of glue, but that could be a bigger issue for others looking to buy. I love Appletun though, and he was perfect.

8. mai 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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