I recently used Plumb London for the first time. They sent an engineer within hours when my hot water system broke down on a Friday afternoon. A temporary solution was found so we had hot water for t... Vis mer
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Se hva andre synes
I have been using Plumb London since 2024 and have always found them to be a pleasure to deal with - helpful, responsive and providing exemplary customer service. The most recent work they did for me... Vis mer
Selskapet har svart
They are very professional and efficient. I’ve used Plumb London before and the recently worked was replacing the new tap water in my kitchen which it’s done perfectly. Thank you very much! I would re... Vis mer
The plumber (Mounir?) was friendly and helpful and it wasn't his fault that he couldn't track down the necessary part. He did arrive later than scheduled but my main reason for not awarding five star... Vis mer
Informasjon om virksomheten
Om Plumb London
Skrevet av virksomheten
Welcome to the family!
High standards, fast turnaround times and brilliant customer service. Everything you want for your family, supplied by ours.We’re a family run heating and plumbing company specializing in delivering great quality workmanship and maintaining excellent customer service throughout. Operating for over 30 years, we have cemented ourselves as one of London’s most trusted specialists.
Plumbing & heating repairs, boiler installations, domestic & commercial systems, certifications, refurbishments. We have you covered!
Ready to get things done? Our WhatsApp is now open for any questions you may have.
WhatsApp Our Services About Us
Kontaktopplysninger
22 Notting Hill Gate, W11 3JE, London, Storbritannia
- 020 8819 5228
- service@plumblondon.com
- plumblondon.com
4,7
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 70 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
customer friendliness needs improving
A bit of a disappointing experience. I wasn't expecting to pay an amount in advance just to book the 2nd of February date for the plumber to attend. When the Plumber arrived he was totally ill equipped to fix the problem. He attempted a temporary repair which failed so he told me to request a quote from Plumb London by e-mail which I did on the 2nd. When no reply was received I had to call Plumb London to get them to send a quote and ensure that the plumber would fix the problem on the 3rd February. This did happen and the job was finally completed. I appreciate that this company deals with multiple plumbing issues but this is the first time that I have written a less favorable review of a Checkatrade recommended business. Update: I received a phone call from Harry at Plumb London about my review. The phone call was friendly and we both have a better understanding of the situation. An offer has been made which I have accepted and I am editing this review to reflect the discussion that we had on the phone. Neil Cato.
3. februar 2026
Svar fra Plumb London
Thank you for updating your review, Neil, we really appreciate that. We’re sorry the initial experience wasn’t as smooth as it should have been, and we’re glad we were able to speak directly and clear things up. Feedback like this helps us improve, and we’re pleased we could reach a positive outcome.
Svar fra Plumb London
Love this, thank you! No fuss and nothing to fault is exactly what we aim for every time. Really appreciate the review.
Always get back to me straight away
Always get back to me straight away, send excellent staff as soon as possible and understand the urgency required. Very good service all round and the communication is great too.
3. februar 2026
Svar fra Plumb London
Thank you for the great feedback! We’re really pleased you find the team responsive and that the urgency is understood when you need help quickly. Great to hear the communication has been strong throughout as well.
Fitted appointment time around our needs
Our 2nd annual Boiler service was due recently. As we have restricted (Residents' only) parking in our road - Plumb London and the engineer very kindly organised an appointment after restriction hours, which was an hour after than they usually work until. The service was done within half an hour - and with no issues / extra work needed.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Plumb London
Thank you for such a thoughtful review! We’re really glad we could work around the parking restrictions and find a time that suited you. Delighted the service was quick, smooth, and that everything checked out with no extra work needed. We really appreciate your continued custom.
Excellent workmsnship
I picked Plumb London out of three companies through Checkatrade. My first experience was replacing the old bath tub with a new walk-in type. This was a job at a flat on the 9th floor of an appartment. Everything they did was exactly as promised. Excellent workmanship with guarantees etc. They cleared all the debris, assured us that they are only a telephone call away and left. Excellent; would recommend with confidence
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Plumb London
Thank you for such a brilliant review. We’re delighted everything was delivered exactly as promised, especially on a job with extra logistics like a 9th-floor flat. Great to hear you were happy with the workmanship, the clear-up, and the reassurance of aftercare. We really appreciate the recommendation.
Svar fra Plumb London
Thank you! Professional, tidy, and quick is exactly the standard we aim for. Really appreciate you taking the time to leave a review.
An efficient helpful engineer
Plumb London answers the phone promptly and finds one’s details quickly. The engineer who serviced the boiler was efficient and was happy to give advice on the positioning of radiators.
26. januar 2026
Svar fra Plumb London
Thank you for the lovely feedback! We’re really pleased you found the booking process quick and straightforward, and that the engineer was efficient and happy to share advice. We really appreciate you taking the time to leave a review.
Professional and experienced outfit…
Professional and experienced outfit that inspired confidence. Work carried out next day without issue. Recommended
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Plumb London
Thanks so much for the great review! We’re glad the team inspired confidence and that everything was completed quickly and smoothly the very next day. Really appreciate the recommendation.
Excellent communication on the work…
Excellent communication on the work required and a quick call out and courteous service all throughout the process. No issues
30. januar 2026
Svar fra Plumb London
Thank you for the great feedback! Clear communication and courteous service are really important to us, so it’s brilliant to hear that stood out throughout the process.
The installation of our new boiler went…
The installation of our new boiler went very smoothly. Luke was incredibly thorough and diligent. Communication from Plumb London and Luke was clear and concise. The support and aftercare add an extra feeling of confidence.
26. januar 2026
Svar fra Plumb London
Thank you for the wonderful review! We’re so pleased the installation went smoothly and that Luke’s thorough approach gave you confidence. We’re also glad the communication and aftercare stood out. That reassurance is exactly what we aim to provide.
Polite and professional engineer
Very polite and professional gas engineer turned up precisely at the expected time, shook my hand at the door when introducing himself and put on protective footwear over his outdoor shoes. He quickly diagnosed the trouble with my boiler and fixed, he was happy to show me in detail the issue and the solution. Shook my hand wishing me a happy weekend on the way out!
23. januar 2026
Svar fra Plumb London
Thank you, what a brilliant review! We’re really pleased the engineer arrived on time, was respectful in your home, and took the time to show you the issue and the fix properly. And the handshake and weekend send-off is a lovely touch. Exactly the kind of service we want our customers to remember!
Plumb London - my highest recommendation
Working with Plumb London on fitting a bath tub on correct frame, reapplying silicone and ensuring correct pipe work and subsequently and fixing a perpetual hot water causing sever flooding under the floor boards when one other missed it, the plumber from Plumb London has helped my mental state.
Sales team and management and the first class plumber I'd Highly recommend.
28. januar 2026
Svar fra Plumb London
Thank you so much for such an honest and heartfelt review. We’re really glad the team could step in, resolve the underlying issue properly, and take some of the stress out of a very frustrating situation. Your kind words about the plumber, sales team, and management mean a great deal to us, we truly appreciate the recommendation.
Svar fra Plumb London
Thank you! Efficient, reliable, and friendly is the standard we aim for every time, really appreciate the feedback.
Excellent service of domestic electric boiler
Annual electric domestic boiler service was completed by a Plumb London engineer who discovered that a switch inside the fuse box had to be turned on in order for the heating to be turned on per the programmed settings. Per his recommendation, the old hot water cylinder thermostat was replaced on an agreed date. As a result, both heating and hot water are working very well.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Plumb London
Thank you for such a detailed review! We’re pleased the engineer was able to identify the issue and recommend the right solution. Great to hear your heating and hot water are now working well, that’s exactly what we like to hear.
Plum London really try hard
Plum London really tried hard to deal with our boiler problem and arrived in well under 24 hours from our initial call after I mentioned that we had to go away in a day. The engineer was charming and methodical in his investigations of the problem.
27. januar 2026
Svar fra Plumb London
Thank you for sharing your experience. We’re really pleased we could respond quickly and help get things checked before you had to travel. Glad the engineer’s thorough and methodical approach gave you peace of mind.
The service was excellent
The service was excellent.
Each person I spoke to was polite and extremely helpful.
The work was carried out within the specified time.
23. januar 2026
Svar fra Plumb London
Thank you for the lovely feedback! It’s great to hear the team were helpful throughout and that everything was completed on time as planned.
Absolute rip off
Absolute rip off - please don’t use. Hugely inflated pricing compared to any other plumbing company I’ve used before. I was recommended them on the basis they ‘weren’t like Pimlico Plumbers’, they are, if anything, worse. Don’t use - find a good local plumber if you can and avoid this company.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Plumb London
We’re sorry to hear that you were unhappy with the cost of the work.
For clarity, this was not a simple unblock. We initially attended to assess the issue and explain what would be required, no charge was made for that visit. The subsequent booking involved two engineers, specialist drainage equipment, and several hours on site to clear significant debris and flooding in the basement well area.
All rates and potential charges were confirmed in writing and agreed in advance before the work went ahead. Although we stand by the work carried out and the pricing applied, we also offered and applied a goodwill reduction to the final invoice in an effort to resolve the matter amicably.
We always aim to be transparent and professional, and while we appreciate that this type of work can feel expensive, it was completed to a high standard and in line with what was agreed.
Svar fra Plumb London
Thanks for the review! We’re glad you were happy with both the service and the value.
Great level of service and work.
We have used Plumb London for the maintenance and upgrading of our central heating since we moved in to our new home. We have been extremely pleased with the high level of service and flexibility and also the quality of the work. We would recommend highly based on our experience.
16. januar 2026
Svar fra Plumb London
Thank you for such kind feedback. We’re delighted you’ve been happy with the service, flexibility, and quality of work since moving into your home. Your recommendation really means a lot to us.
Svar fra Plumb London
Thanks very much! Clear communication and solid service are really important to us, so it’s great to hear that stood out.
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