Plug In Stations Anmeldelser 1 106

Brandon arrived promptly for the installation. He was courteous, friendly and very knowledgeable. I have no hesitation in recommending Plug-in Stations if all their employees are like Brandon.

Ordering my charger was very easy. It was installed within 10 days of my order being placed. On the day of installation, Andy my technician realised that what I had ordered wasn’t going to fit where I wanted the charger to go. He had an alternative on board which met my needs perfectly and fitted that instead. He contacted the office who offered me a refund on the difference in models the same afternoon. Very, very happy. Superb customer service.

Very happy with the service from the office admin to the installers . Great communication great install

Highly Recommend !

Fixing an old charger turned into a new charger installation, which was my choice and completely ok. Booked the installation, paid for it, it is done, and it works fine. But the electric cable running from the box to the charger was not replaced with a new one(with a data cable) to match the new regulations. I have asked the sales team about it, because it was included in my quote and I paid for it, no reply. A team which was answering questions immediately before the installation never replied to my inquiry about this. Charger works perfectly, and I am happy with it, but I did not get what I was told and paid for. Such a shame.

Fabulous service - quick, efficient and professional. Installer was polite and professional, no fuss, no nonsense and really helpful. They made the whole process really easy.

Haven’t contacted this company yet I’m being bombarded with text messages and phone calls. The last rep to call me said who he was, I said I hadn’t called them and he hung up. Great service skills! Seems they pester anyone they can for sales.

I have blocked but they call from multiple mobile phone numbers.

Engineer surinder very good he explain me everything how to install ohme app and how to use it thanks

Great job by the guys that came. Extremely professional, great attention to detail and plenty of explanations of tech. And cheerful and up-beat.

Brandon arrived early and on time and introduced himself. Very pleasant and knowledgeable person to speak to. Carried out installation of electric car charger, all work neat and tidy. Highly recommend Brandon and the company thank you

First class Sam was very good took lots of time learning me and my husband how the charger works nothing stops him not even rain I would like to add all material used where top quality and thanks for a great job done

Excellent, prompt service,

The installation side was good, I explained to the fitter where the wiring was going from and to, and where the plug in box needed to be positioned.
However the explanation regarding the app and how to use the equipment was very quickly brushed over. I would suggest that this side of the installation needs to be explained better to the customer who bearing in mind could be having this type of equipment fitted for the first time (as I was) and not familiar with how the app/equipment works, which made me feel that the fitter didn't take this into consideration! and just wanted to get away onto the next job.

When my EV consumer unit kept tripping and eventually stopped working I opted for this company because of their good reviews. An engineer came out and diagnosed a fault in the consumer unit, it cost me £144 to discover what I already knew. That was on January 7th and I’m still waiting to hear what the next step and cost might be.
I’ve given up now and will get an independent electrician to do the job.

The engineer that attended was very thorough and went through everything.
Although he arrived later than expected he was courteous and very helpful.

Great communication, the work was tidy and well done. You could see that they took pride in their work, unlike an install carried out by another firm at our previous property.

Fairly straightforward communication, had to send in a few pics and video and quoted for the product Ohme pro home and installation work. The pricing was competitive but also the timing was quick and they gave dates a week from confirmation. The installer was friendly and helped in showing me the start up and operations. All in great 👍

The whole process was efficient from start to finish. From a quick video chat on WhatsApp to get a look at the layout of the house; to the friendly, professional and excellent engineer who completed the install quickly and effectively.

Excellent service from start to finish.

I’m a Motability customer getting a Ohme point out in by plug in station. Was booked in for an appointment between 12-3pm gets to half past 3 no communication so I ring them. I am told by a lady that the engineer is still in the area and that she would get in contact with me once she has got hold of engineer. Half an hour goes by and I pick up the phone to overhear the lady I’m about to speak and the lady I spoke to before having a conversation between each other. The lady I spoke to before is telling the lady I’m about to speak what she had told me which was she couldn’t get hold of the engineer and would call me once she does. Anyway the lady I speak to the second time tells me there has been a “safety issues” at a prior customer and would send a £25 Amazon voucher as engineer is now unable to attend. Rebooks me in for 19 Jan a whole week and a half away and says she will contact us once she has spoken to the booking team on the Monday. Waited until the Tuesday rang them and spoke to a women called Shona. I explained the situation and how the communication had been poor and Shona was very rude, she tells me well you got £25 that’s all we are going to give you. At no point had I asked for anything additional I just wanted a sooner date and better communication. Shona made me think that as a first time motorbility customer that because we are not “proper clients” she didn’t care. Honestly so disappointed.

All round good experience Gavin the installer arrived promptly within the expected timeframe. The installation was undertaken professionally with Gavin explaining the product. When an issue occurred regarding output additional support was given by the Plug In Systems and Ohme technical desks providing a solution.

Sales and customer care pre installation were spot on. Installation painless too. Well done. I hope after care is as good. Highly recommended.