Platinumcarsalesltd Anmeldelser 

Bought a lovely blue Honda civic from this company and they didn’t fault in any way. Perfect service and lovely people overall. Would 100% trust these people if I was to get another car. Lovely wide veriety of vehicles all in immaculate condition. 5 stars without a doubt in my mind.

Called about a white RR Evoque on website spoke to Jason (lovely guy). He didnt know where it was (workshop or at new site) but it was available. Arranged to call in later that day as my husband also needed a car anyway.
Met Jason, husband bought a car. Jason helped me do finance application for mine and said he would call when it was there. Mon morn call from John, the car was sold and Jason didnt know. Fair enough mistakes happen. John offered me another 2 yrs newer 2 grand more and less miles for £800 deposit. Saw it on website and i was happy. John said its off site so would call when its there. Tuesday John calls, he has the car but its making a noise so its going in workshop.Tues aft my husband calls, car still in workshop. Weds morn husband phones again (Jason) says they are short staffed so doubts it will be ready that day. Husband goes to garage that afternoon to pick up the one he bought. Husband video calls me from garage and says look what John did for you. He shows me a RR evoque with pink bows on it (totally different car from the one im buying same year, different reg and spec) and john is in background saying "I thought you were coming to pick it up". Eventually establish thats the wrong car and husband gives him my £800 for the right car which is still in workshop.
Next day finance call me. I need to pay a 2 grand deposit as £800 isnt enough. Finance say its due to car being overpriced.
I call john and this is the start of days of phone calls where he says things like "stick it on a credit card, have the black one instead"(already told him i hate black cars) . In the end I say I can go a bit higher if he can come down by £500. He says no he cant.
At this point im gutted but realise I cant afford any of his so I start looking elsewhere . I find a car somewhere else so ask for my deposit back. John says "I cant now because I have just spent 3 grand putting a new timing chain on the white one for you". On the ad it says its already had one fitted! I question this and john says thats a mistake its a different car. Anyway he insists he wont return the deposit as its me walking away from the sale. Firstly, it was all done over the phone so I get 14 days to cool off. Secondly, a deal was done for £800 not 2 grand. John says to call back next day to sort it.
Next day we call several times and speak to Jason and Morgan (lovely lad) but John never available. He calls me back that evening and Speaks to my husband. He says "man to man, i will give you £500 and give my boys the other £300". Husband says no, its her money she wants it back. John then goes off on one saying we must be really hard up if we will argue over £300, and how he wouldnt need to finance a car as he can pay cash. Eventually he says he will send us a cheque, when my husband asked why it couldnt be put straight back on my card he said "I can pay it however I want".
2 hours later John sends me whatsapp, as soon as i see its from him i passed phone to my husband as by this point im done. He changed his mind and will put it back on our card. Finally I have my money back and im done with the whole nightmare.
Sad part is, Jason and Morgan were great, husband bought a car with them no issue. Ive never known a business owner to speak to customers the way John does let alone refusing to return a deposit! I wish I had read all the other reviews before going there. Reading through them all I know they are true because we experienced it first hand.
Hold on to your money and go elsewhere!!!!!!

From the first phone call to driving off in my new car was seamless, easy, straight forward and overall incredible.

I dealt with John the owner of the business which he has wealth of knowledge and it wasn't sales tactics he was honest, truthful and very patient.

The cars on offer are brilliant, well looked after and very fairly priced there is no over inflation on the vehicles you pay for what you get.

Even with after sales care from John himself was fast informative and brilliant.

I cannot recommend John & the team more !! Keep up the good work and I will be back in the future for my next purchase.

Highly recommend. Great service from start to finish. Easy to communicate with. I love how well looked after and prepped my car is as we’re all the other vehicles in the showroom. I will definitely be coming back. Thank you so much.

Recently bought a car from John and the team and it was a breeze from start to finish. John took time out of his own day to meet with us and made you feel at ease and comfortable straight away. They have some amazing cars here and everyone we met was approachable, friendly and helpful. Definitely recommend these guys.

Very happy with my car. Good communication with John and also car was clean in and out. I asked about the timing belt and he changed it. Would recommend to friends and family. Thank you for everything.

I recently purchased a Kia sportage from this garage had a couple of problems at the start but couldn’t be more happier as the owner done the up most best to fix the minor issues had the car back with in a few days with all fixed not only did he give me a good reliable courtesy car while mine was being fixed was also I touch daily. Would highly recommend him and and future cars I will be purchasing in future will be heading to platinum cars first call. Friendly staff and a great owner was a pleasure doing business with.

Couldn’t have asked for better.

I needed a replacement van in a very short timescale with specific requirements for it.

Vehicle was sourced to the spec I wanted and ordered in on a Friday night, keys were in my hand after a thorough check by platinum cars, with time to spare before my family holiday.

Fantastic package put together for me at a really good price and kept in constant contact throughout.

Will be using again, recommend to everyone.

Can’t fault John one bit absolutely amazing well pleased with my new car 100% recommend.

Amazing experience. Asked john to find me a needle in a haystack with the spec of my van & he achieved it in last than a week. Great service. Definitely went above and beyond
Highly recommend

Uses hate speech, very violent

We bought our BMW from John recently and we received an excellent service. Nothing was too much trouble. We have had a few minor issues as you do when you buy a second hand car, which have been sorted promptly. I would highly recommend this garage as the service you receive is first class. We shall definitely be returning when we decide to change the car in a few years.

Friendly staff and excellent service. Bought the Ford Eco Sport and in mint condition. Low mileage. Cannot fault the service. Thank you Guys

Recently picked up an immaculate 1 series on a 2016 plate from the guys at platinum the car is exactly what I was looking for possibly even better !! the service from the gang was incredible even showed me around the lot an inside some of there wicked collection !! I definitely will be recommending to people a possible be back for another car thanks again to the gang at platinum one very satisfied customer

Brilliant service from platinum car sales!.. Extremely helpful and polite people, spoke with the owner who was on site and left with a shiny black bmw ..
Thanks guys!
Highly recommended

The car is nice easy to find garage local to centre ov merthyr

It was a pleasure to deal with Platinum car sales. They kept in touch when arranging for me to view, serviced and MOT’d the vehicle ready for me to come as see.
The owner even stayed on for me despite me being caught in traffic.
Good service and friendly staff.

Efficient very good

Bought my BMW 120D Msport from here 2 weeks ago, was a great experience in a time where the car market is crap and a minefield to find a gem!

First of all i believe we dealt with Morgan, he was great, had the car warmed up for me ready for the appointment. He moved about 10 cars to get the car out so i could test drive it.

Also met and dealt with John who was superb, he instanly knew i was a petrol head (even though buying a 120D) and i could tell from the inventory he had and the condition of the cars that he could be trusted and we clicked instantly. A very confident and talkative guy but a kind gent who showed a genuine interest in me and why i wanted the car even when he was in a rush (apologies to your wife!)

Im always always wary of buying a new car, its the best and most stressful time ever but these guys made it very smooth for me.

They were absolutely brilliant with my mum aswell - as expected everywhere but you'd be surprised how many 'bigger' garages over look this. They offered her tea and coffee, let her use the toilet, just real people with a real urge to help.

They cleaned the car for me before collecting, even removed the RS3 ini bro type wind deflectors off for me before i picked it up!

They even helped me put my new personalised plate on a week later, little things but go a long way to make a stressful process as easy as possible.

Would recommend and im absolutely in love with the BMW, its turning heads every day!!!

We have been extremely happy with our recent purchase from Platinum. They have a great selection of very well presented prestige cars and offer absolutely fantastic, good old fashioned, customer service which is quite unique nowadays.
Every staff member I had contact with were brilliant but a special shout out has to go to John the owner who was willing to open up specially on his day off to complete the handover process.
I would have 100% confidence in recommending this company to anyone looking for their next quality car.
All the best
Rob FBI