Basingstoke ice rink opened up last night for the first game of the Bison ice hockey team. If this is a refurbishment, I think it looked better before they did the so-called upgrade. Paint peeling, at... Vis mer
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⭐⭐⭐⭐⭐ We held our Pride in Place Ice Skating Event at Planet Ice today, welcoming around 300 attendees, and I genuinely cannot praise the staff enough. From start to finish... Vis mer
I recently attended the Gillingham ice rink. I paid for about five hours. About an hour in, I left and came back half an hour later. I didn't buy another ticket as this was inside the five hours t... Vis mer
went to solihull ice planet,a dirty filthy place,£18.00 each for two young girls,if you want a penguin you have to go back to the shop to pay and get a recipt,then back in a queue to the skate hire sh... Vis mer
Informasjon om virksomheten
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Opplysningene stammer fra ulike eksterne kilder
Planet Ice is the name of a chain of ice arenas in the United Kingdom.
Kontaktopplysninger
Storbritannia
- planet-ice.co.uk
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** Disability Awareness Course Required…
** Disability Awareness Course Required for Mikey, the Manager of Widnes Planet Ice **
Took my 11 year old daughter here for her usual weekly skate lesson. Two weeks ago she was diagnosed with Type 1 Diabetes, resulting in a horrendous 2 weeks of countless injections and 24/7 monitoring and multiple daily injections for the rest of her life.
I was unable to get internet inside the rink to monitor her level. Asked staff if I could log on to their wifi in order to keep her safe, was told no by a very rude and unhelpful manager named Mikey. I explained the severity of the situation and how if she wasn't monitored she could go into a hypo and collapse. Still would not provide wifi password. I asked if I could leave the app with the receptionist (as there was signal at reception) and perhaps she could give me a shout if the phone alarmed - again, told no.
Helpful Mikey suggested I stand in reception for 2 hours monitoring the phone leaving my daughter alone on the rink, even though under 13s aren't allowed on without supervision. The rest of the staff are lovely, but Mikey could do with some training in disability awareness and customer service.
I am trying to show my daughter how living with this life long condition doesn't have to change her world and how we can still do all the things we have always done - and then you come across someone like Mikey who refuses to put himself out even slightly.
Notified the Equality Advisory and Support Service.
20. mars 2024
Anmeldelse skrevet uten oppfordring
Gillingham Location.
Gillingham Location.
Expensive, run down, uncomfortable and very blunt skates making it impossible to skate properly. Absolute embarrassment of a facility compared to what other European countries/USA has.
According to a former employee, they don't want to spend money on new skates or blades so they leave them blunt. This also means they hire out more penguins as inevitably the inexperienced kids can barely stay upright on blades blunter than butter knives.
8. mars 2024
Anmeldelse skrevet uten oppfordring
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