PITS Data Recovery Anmeldelser 

these guys know what they're doing!! I was very nervous as I've never had to recover a hard drive before and had so many important personal files. (it felt a bit like finding a good daycare for your child!) They not only had great customer service over the phone, but were also a delight in person. They recovered all of my data and even included the new drive as a part of their service! Great company, great service!

Samuel Atkins excellent and prompt guidance for my company’s data recovery. I am at a loss to think of a way it could have been better.
Steve Lyon, Lyon Capital LLC

Samuel was incredibly helpful and accommodating throughout the entire process. He recovered my data 2 days earlier than expected and took the time to walk me through every step of the recovery process, making sure I understood everything. Excellent customer service and communication from start to finish — 10/10 experience.

The team at Data Recovery Services was extremely fast, professional, and kind. They were very transparent throughout the process and recovered all my files from my damaged hard drive. I was so impressed by the wonderful customer service and the clear communication. They were also able to work within my budget, offering different price options for different levels of service, which I really appreciated. Overall, I'd recommend them to anyone who needs file recovery!

Professional service. Good communication and quick results.

Great company. Fast results

Great customer service. Samuel Atkins, Account Manager with PITS Data Recovery was amazing to work with. He walked us through the entire process, followed up during the process as well as once the process was complete. Highly recommend!!!

The communication with Eric was top-notch and he made the entire experience seamless. We thought we had lost our most treasured memories and their team was able to retrieve them for us. We are forever grateful for Eric and the rest of the team.

I worked with Samuel over at PITS and he was great. He kept me updated on what the process would be like and gave an estimate of what it would cost. He was able to give a timeframe and stick to it. Data recovery is not cheap, but Samuel provided value that made the entire cost feel worth it. My data was fully recovered.

They were able to recover all my necessary files in a timely manner. Customer service was straight forward and to the point which allowed me to recover my critical files without any hassle

I had a SSD failure where it was no longer recognized by my computer, and there were family photos and work files on there that I hadn't backed up. I called PITS about my case, and Kevin was able to walk me through the necessary steps. It was great to find a place local to Los Angeles where I could drop the SSD off directly at the lab, and they even called me at the end of the process to make sure they had recovered everything that I needed!

Eric was very patient and handled my case very well. He made sure that my understanding of the process was clear. That gave me confidence in choosing PITS to recover my data.
The price is up there a bit but is better than competitor prices. You can’t put a price on memories.

Very helpful people when it comes to data recovery. Really helped me out a lot, would refer people to use and would defiantly use again if another data related incident happens again. Thank you for your help!!

Nice people, very friendly, do what they say and in timely manner

I rarely write reviews, but PITS earned this one.
The situation: Our client's production server experienced a complete RAID0 failure. Two Seagate enterprise drives, both 8+ years old (over 71,000 operating hours each), failed within the same incident. One drive had physical/electronic failure requiring cleanroom intervention. The other had 96 active bad sectors. The ext4 filesystem was severely corrupted with an unallocated root inode. The drives held our client's entire production database — financial services data with no recoverable backups elsewhere.
By the time we engaged PITS, software recovery had been thoroughly exhausted. Multiple mount attempts failed. fsck couldn't complete its first pass due to I/O errors. This was a job that needed professional cleanroom equipment, expertise with RAID reconstruction, and someone who could rebuild corrupted ext4 file structures.
The team:
Zac was our lead technician and the reason this recovery succeeded. He used PC-3000 professional equipment, correctly identified all RAID metadata (matching the original UUIDs from our pre-failure diagnostics), and successfully reconstructed the filesystem structure. When the second drive required cleanroom work in the USA, he coordinated the physical repair and imaging process efficiently. Most impressively, he worked evenings and weekends to compress what could have been a 10-14 day recovery into a delivery ahead of his promised Wednesday deadline. The work quality was excellent — recovered files maintained their original directory structure, filenames, and timestamps. He even rebuilt the file structure manually after structural damage, rather than just dumping recovered files into a lost+found mess.
Eric managed our account and was instrumental in helping us make decisions under significant time pressure. When we faced choices about timeline tiers, recovery scope, and shipping logistics, Eric explained tradeoffs clearly without pressure tactics. He responded promptly to questions across time zones (we're UK-based, client in Sri Lanka, recovery in the US). Honest, professional, helpful.
The outcome:
We recovered our priority data — production database backups in /opt/all_db — with original folder structure intact. File integrity verification showed our .gz backup files were valid and restorable. We were able to rebuild our client's MySQL environment on a new server and restore operations before Monday morning business hours in Sri Lanka. The client experienced minimal downtime visible to their end users.
Cost considerations:
The pricing was at the higher end of the market, but commensurate with the work involved (cleanroom recovery on enterprise drives, RAID0 reconstruction, ext4 filesystem repair). Given the alternative — total business data loss — the investment was justified. The pricing was transparent: we understood what we were paying for, what the success criteria were, and what the timeline would be.
Would I recommend PITS?
Without hesitation, for serious data recovery situations. They have real cleanroom capabilities, professional equipment (PC-3000), and technicians who actually know what they're doing. Zac and Eric in particular made what could have been a catastrophic incident manageable.
Specific recommendations:

If you're facing RAID failure, especially RAID0 or complex configurations, PITS has the expertise
If you have failing drives that need cleanroom intervention, they have the facility
If communication and clear decision-making matter to you, ask for Eric
If you want a technician who'll go the extra mile to deliver ahead of deadline, ask for Zac

Thank you to the entire PITS team for getting our client back online when it mattered most.

Fast professional service. Highly recommended.

After an initial offer that was way out of budget, Samuel kindly allowed me to bargain the price down. They recovered all of my data and returned it on an affordable new password encrypted SSD. Thanks!

Excellent service, very friendly and professional.

Custer service was great.

I lost all of my 2TB external hard drive data beyond the scope of recovery, PITS Data Recovery was able to recover everything. Customer Service answered all of my questions and explained the process clearly. I was comfortable sending my external to them and confident in their process.