Edenmoor Anmeldelser 

1 849
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

As always, very high quality meat from trusted suppliers. The beef mince is especially good for lasagne/cottage pie/chilli con carne as has little fat but excellent flavour and texture. I rarely buy s... Vis mer

Vurdert til 5 av 5 stjerner

Edenmoor's black pudding is the best I've ever tasted - rich, moist, nourishing and flavourful. The only black pudding I've come across that's made with fresh blood from pigs that are traditionally... Vis mer

Vurdert til 3 av 5 stjerner

The quality of the products are excellent and so good knowing it is high welfare,free range meat. The issue is that the products were partially defrosted particularly the sausages and burgers. I did c... Vis mer

Vurdert til 5 av 5 stjerner

Always on time. I have never been disappointed with the quality of the products, be it meat, fish or cheese. It's expensive, but the animal welfare standards and resulting quality make it worth every... Vis mer

Informasjon om virksomheten

  1. Butikkslakter
  2. også i
  3. Fiskebutikk
  4. Frossenmatbutikk
  5. Gårdsutsalg
  6. Kjøttgrossist
  7. Leverandør av kjøttprodukter

Skrevet av virksomheten

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 90 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(1 849)

290 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Disappointed- some items thawed

I know the weather was hot when I received my order but the sausages were thawed ( cannot refreeze) and the lamb steaks were also thawed. Not very happy.

12. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Edenmoor

Hi Eliane,

We’re sorry you were disappointed with your delivery.

Our insulated packaging is designed to keep meat within the required temperature range throughout transit, including during warmer weather. If there are any concerns with an order on arrival, please contact our Customer Service team directly so we can review the circumstances and help resolve the issue.

Best Wishes,
James

Vurdert til 4 av 5 stjerner

Good farm and great food

Good farm and great food

Brillinat quality, fresh and also very well-packaged.

- Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more often to get a discount (bulk puchase discunts etc.) would be welcome

- Was a shame to know that free delivery (no miniumum order value) is no longer offered for "premier tier" cutsomers. The £80 minimum order value for free postage seems a little excessive, especially for premier tier customers. Reducing the mimium value here would also be welcome

17. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Quality Produce

Easy website to negotiate. Great range. Delivery on time. Tried the first produce yesterday and it was 10/10.

I would have given 4 1/2 stars if I could. Half a mark off for being a little pricey but I suppose you pay for quality.

I will be a repeat customer and would highly recommend.

16. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The food and customer service team are excellent

4-5 stars for the above but as soon as I saw DPD where delivering I knew trouble was ahead
My food arrived at about quoted time and I went in my home to unbox which is 15 foot from the door not 100 miles and low and behold aside of the steaks and chicken the sausage burgers and pork were all thawed out so instead of my planned bbq on Saturday night with family I had a unplanned one on Friday eating food I hadn’t planned on eating ,and had to go back out and replace the food I had to eat makes me reluctant to buy from edenmoor again to be honest as DPD are shocking at delivering food always comes defrosted

7. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

first time user

This the first i have brought from an on line butcher and will use these guys again . the meat came very well packed and labelled

13. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great food

I ordered Jerk sausages, various flavoured burgers, a jar of Sauerkraut, a rump steak. All have been delicious. No bits of grizzle or bones.

The meat, on cooking, appears to double in size! I assume it's the vacuum packaging that does it.

The packaging to keep things cool is biodegradable. Put the wool and plastic on to your gardens, not in the bin. How cool is that.

7. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My first order was for a full roast.

My first order from Edenmore was for a full roast including the vegetables, the Red Ruby rib roast was excellent as was the vegetables.
Perect way to celebrate birthdays for both my son(45) and myself(76), thank you.

5. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Edenmoor are an exceptional company ………

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their brief. Very important to me and mine.

Well packaged and when it was late - NOT Edemoors fault it was DPD - I telephoned and was helped by an efficient and helpful lady who sorted it all out.

Can recommend - will use again. 10/10

Ps. My dogs love the pet food!!

11. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

The quality of the meat is always…

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived which was disappointing. Every previous one was perfect but you do notice an issue like this as you pay for the quality.

Update Edenmoor followed up straight away and helped out. Great service

4. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Edenmoor

Hi Mr Farrell,

Thank you for your feedback and for your kind comments about the quality of our meat. We’re disappointed to hear that some of the products in your recent delivery had defrosted, particularly as this is not the standard we aim to provide.

We take the care and quality of our products, as well as their delivery, very seriously. As this is the first issue you’ve experienced with your deliveries, we appreciate you bringing it to our attention and would always encourage customers to contact our Customer Service team directly so we can investigate what happened and assist where appropriate.

Best Wishes,
James

Vurdert til 3 av 5 stjerner

The sausage and the duck strips had…

The sausage and the duck strips had almost defrosted when they arrived!!!
I had to cook them all straight away. Sausage tasted ok duck strips still in freezer.

4. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Edenmoor

Hi Janette,

Thank you for your feedback. We’re sorry to hear the sausages and duck strips arrived partially defrosted. Our products are carefully packed to maintain the correct temperature throughout delivery, so this is not the standard we expect for our customers.

As we haven’t received any contact from you regarding this order, our Customer Service team hasn’t had the opportunity to investigate what happened or provide assistance. We would always encourage customers to contact us directly if there is an issue, so we can look into it properly and put things right where appropriate.

Best Wishes,
James

Vurdert til 3 av 5 stjerner

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Vurdert til 5 av 5 stjerner

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great quality meat

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing (so quite a bit wasted, hence 4-star review). Chicken waiting in freezer, but have ordered them before so know it will be good!

2. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Inadequate information and poor…

Inadequate information and poor customer service. The score would have been even less if not for the quick response. After reading the information provided assuring of the products being from UK grass fed sources, I made an order which I anticipated using over a few weeks. It arrived defrosted with instructions to eat within 3 days and not to refreeze. Nowhere in the title or food description does it mention the meat is frozen. I sent a complaint to customer servicees to explain it's a huge waste for a single person only to be told the information can be found under 'storage'. No recompense or good will gesture only that they would try to ensure the information is more easily available. Not much use to me and I'm very disappointed

28. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Edenmoor

Svar fra Edenmoor

Hi Jax,

Thank you for taking the time to leave your feedback. While we're pleased we were able to respond to you quickly, we're sorry to hear that your experience did not meet your expectations.

We would like to clarify that, in your original email to us, you explained that your concern was that the products had already been frozen rather than that they had arrived defrosted. All of our meat is supplied frozen to preserve its freshness and quality, and this information is available on each product page within the Storage section, as well as in our FAQs.

We appreciate that this may not have been as prominent as you would have liked, and as mentioned in our correspondence, we are reviewing how this information is presented to make it easier for customers to find before ordering.

We understand your disappointment, particularly as you had planned to use the products over several weeks. However, as the products were supplied as described and the relevant storage information was available before purchase, we were not able to offer compensation in this instance.

We value all customer feedback and have taken your comments on board as we continue to improve the information available on our website.

Best Wishes,
James

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