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Pikwell Ltd Anmeldelser 8

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TrustScore 4 av 5

3,9

Rengjøring
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Informasjon om virksomheten

  1. Rengjøring
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  3. Bedriftsrengjøring
  4. Husrengjøring
  5. Vindusvask

Skrevet av virksomheten

Pikwell Ltd is a trusted cleaning services provider based in London, proudly serving clients across the capital since 2013. With over a decade of experience, we specialize in end of tenancy cleaning, deep cleaning, carpet deep cleaning and one-time cleaning services, delivering outstanding results with every visit. Our dedicated team is committed to maintaining the highest standards of cleanliness and customer satisfaction, ensuring that properties are left spotless and ready for their next chapter—whether it's for new tenants, a fresh start, or just a thorough clean. At Pikwell Ltd, reliability, professionalism, and attention to detail are at the core of what we do. We understand the needs of landlords, tenants, letting agents, and homeowners alike, offering flexible scheduling and competitive pricing throughout the London area. Let us handle the cleaning, so you can focus on what matters most.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

8 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 1 av 5 stjerner

Extremely unprofessional and stressful…

Extremely unprofessional and stressful experience!!

I had booked an end of tenancy clean 2 weeks in advance with clear specifications, even sent them photos of the flat beforehand and provided a ladder in case they needed it for the windows.

Less than 24 hours before, I was told the cleaner would arrive 2 hours late. Despite assurances that two cleaners would attend, one left early, leaving the other to finish alone- resulting in the clean ending nearly 2 hours late. I was charged a late checkout fee and a fee because the toilet wasn’t cleaned properly as a result.

They were rude, uncooperative, and created a hostile environment. Most shockingly, they illegally recorded our phone call and filmed me without consent, threatening to use it as “evidence.”

After receiving multiple calls, messages and threats of legal action. I paid in full only because they refused any compensation and became increasingly aggressive. Avoid at all costs.

12. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pikwell Ltd

"Dear Samira,

We appreciate your feedback, but we'd like to clarify the circumstances surrounding your cleaning service. As per our conversation, we started the cleaning at 11 AM with your permission, and our team completed the job to a high standard. The checkout team inspected the property and reported no issues. After completing the job, we requested the remaining payment, and you mentioned you'd pay within a few minutes. However, you blocked us on WhatsApp and disappeared for two days. We had to send a text message stating that we'd take legal action if the payment wasn't made. Only after this, you unblocked us and made the payment, deducting the £25 discount we had previously agreed upon due to the late completion. She avail the discount,

The issue was not with the cleaning inventory team was there they checked infront of us- you not mentioned anywhere about the cleaning even once we finish we ask for remaing payment and inventory clerk also ask to samira to pay them she said infront of them she will pay us in a while but she blocked us-

Given the sequence of events, we believe your review doesn't accurately reflect the situation. We strive to provide excellent service and would appreciate the opportunity to resolve any outstanding issues. If you'd like to discuss further, please let us know.

Best regards,
pikwell ltd

Vurdert til 3 av 5 stjerner

Not that good. Needed two visits.

Initially, Pikwell were quick and responsive in organising my cleaning and offered a good rate.
The cleaning itself was not great. The carpeted areas were not vacuumed, the widows and backsplash were left dirtier than prior to cleaning. It looked like the cleaner had used a dirty rag to clean them.
Pikwell did agree to reclean the property after I brought the poor cleaning to the attention. They were not as responsive as they were initially to get the contract.

5. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great clean

Great clean. Landlord was happy with the end of tenancy clean also. Got our deposit back so everything went well.

26. mai 2025
Anmeldelse skrevet uten oppfordring

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