Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... Vis mer
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The frames were dispatched swiftly and arrived on time, very carefully wrapped and packaged. Each of the frames is precisely the right size, in perfect condition, and their construction is neat. I can... Vis mer
A misunderstanding by me led to a wrong background being delivered for two medal frames but I was immediately offered two correct ones for free and these arrived very quickly. Could not have asked for... Vis mer
I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
Kontaktopplysninger
W&G Prints, CB10 1XA, Saffron Walden, Little Walden, Storbritannia
- info@photoframesandmore.com
- photoframesandmore.com
4,7
Enestående
244 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The frames are great quality and they…
The frames are great quality and they are well packed and the delivery is very fast.
10. april 2026
Anmeldelse skrevet uten oppfordring
Very impressed
Great quality frames and service. Ordered a made to measure frame for an odd sized picture, the website was easy to use and there was lots of instructions for how to measure. Really fast too. The staff were really helpful with an enquiry I made so I will definitely be using them again.
22. april 2026
Anmeldelse skrevet uten oppfordring
Fantastic product, fantastic service!
I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product and customer service were fantastic, and I received my order promptly. I highly recommend checking them out if you have any framing needs.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for your wonderful review! We're really pleased to hear you were happy with both the frame and our service. We always aim to make the process as smooth as possible, from answering questions before you order right through to delivery. It means a lot to us, especially as a small business. We hope to hear from you again!
Great frame!
Easy process to order online with clear instructions!
Lovely frame - will be ordering again!
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much! We're delighted you're happy with your frame and we look forward to your next order!
The most amazing quality frames and…
The most amazing quality frames and service. After tackling Marathon Eryri, having a way to display the achievement is fantastic. Very professional and super helpful staff in dealing with queries! Highly recommend
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you for such a lovely review! Congratulations on completing Marathon Eryri — what an incredible achievement, and we're so glad we could help you display it in style. It's exactly why we do what we do. We hope to help you frame your next milestone!
The customer service here is amazing
The customer service here is unparalleled. I was served by Tamara who was amazing at answering my many queries and helping me choose the perfect frame combination for my needs. I really appreciate it as I had no idea what I needed / the best way to do it. Will defo be coming back. Thank you
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for this wonderful review — it really does mean the world to us! We're so pleased we could help you find the perfect frame combination and make the process feel a little less daunting.
I had a really disappointing experience…
I had a really disappointing experience with this online photo framing company. Ordering through their website seemed straightforward at first, but things quickly went downhill once my order arrived.
The frame I received was completely the wrong size for the photo I submitted. It didn’t fit properly at all—there were visible gaps, and the image looked poorly aligned, as if no one had double-checked the measurements before shipping it out. It honestly felt careless, especially for something that’s supposed to be custom-made.
What made things worse was dealing with their customer service. I reached out to explain the issue, expecting a simple resolution, but the responses I got were abrupt and unhelpful. They were dismissive of my concerns and even suggested that I must have uploaded the wrong dimensions, which wasn’t the case. There was no real effort to investigate or fix the problem.
For a company that operates entirely online, you’d expect better communication and attention to detail. Unfortunately, this experience felt impersonal and frustrating from start to finish. I wouldn’t trust them again with something as important as framing a photo.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
We have thoroughly investigated this review and can confirm with confidence that this experience was not with us.
We do not offer a photo printing service. We never have. The service described in this review is simply not something our business provides, so this review cannot relate to us in any way.
We have checked our records in full. You have never placed an order with us. Your name, email address, and details do not appear anywhere in our system, and you have been unable to provide an order number when asked.
We take our customer service and craftsmanship extremely seriously. This review does not reflect our business, our products, or our team — because it is not about us. We have reported this review to Trustpilot accordingly.
Amazing Quality and Customer Service
Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Placed my order on the monday evening, was dispatched tuesday morning and arrived wednesday morning! Amazing quality as always! Thankyou
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for this lovely review! It really means a lot to us 😊
How exciting that you're getting a nursery ready — we hope our frames look perfect in the space! It's so great to hear you've come back to us after shopping on Etsy, and that we could help with something a little more special this time around.
We'll always do our best to get orders out quickly and keep communication as helpful as possible, so it's brilliant to know that came through. Thank you again, and enjoy every moment with your new arrival! 🎉
Great selection of frames.
Great selection of frames.
Light to pick up as Perspex and not glass, so no worries of breaking it.
Order arrived very quickly..
I’m going to order another frame - as making a nice collection of family pictures for my mother in law..
Thank you Phototframeandmore :)
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for your lovely review, we are always here to help :)
********SCAMMERS AVOID*******
Avoidant scam artist who fails to deliver correct sizes then blames you.
Sent the wrong size frame, was told it was my fault after specifically writing the dimensions I required to her, only to be told they are done to the internal measurements - which were again not even correct.
Avoid these cowboys, you will lose your money then be blamed for it.
Became aggresive after mentioning I'd charge it back via the bank.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
To clarify the facts for anyone reading this review:
Our listing clearly states — in both the written description and the listing photos — that all measurements refer to the internal frame size (perspex/backboard), not the overall external dimensions. This is standard in the framing industry and is communicated transparently in every listing. These were correct, the customer would not send photos of the internal measurements and only sent photos of the front of the frame, which of course has a 5mm rebate (which is again mentioned in our listing and standard framing practice)
The order was produced and delivered exactly in accordance with the specifications provided and the details outlined in the listing you purchased from. At no point prior to delivery did you indicate that you required external measurements.
We did acknowledge that this may not have been what you expected, and we offered a goodwill discount toward a reorder. That offer was declined.
Regarding your claim that we "became aggressive" — we responded professionally throughout. It was in fact your messages that contained threats of chargebacks, multiple retaliatory reviews, and, ultimately, abusive language directed at us personally.
We raised this matter with Etsy, who reviewed the full message thread, listing details, and shop policies in full. This buyer has also been formally reported to Etsy as a result of their conduct during this transaction.
We have fulfilled this order correctly and in good faith, and we retain all documentation should it be required.
We wish you well.
Frame with mount for baby scan photos
I was pleased to find the particular frame I wanted (with a mount for 3 baby scan photos). I was happy with the price, design and promptness of delivery. I would order from thus firm again.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for your kind review
Lovely rames and very prompt delivery.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for your kind review
Good Quality Frame
Bought a jigsaw puzzle frame for the first time ever. I really struggled to get the correct measurements online so I decided to give this company a go to get a made to measure frame. The process was very easy, and when it arrived, the sticky board provided went onto the back of the puzzle very easily. The puzzle stuck really well and there were no mishaps when putting it into the frame, which fit perfectly. I will definitely use this company again.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for your wonderful review! We're really pleased to hear that the whole process was straightforward from start to finish, and that your puzzle fit perfectly — that's always what we hope for with a made-to-measure order.
It's especially lovely to hear that the sticky board worked so well for you, particularly for a first-time jigsaw frame! We hope you enjoy displaying your puzzle, and we look forward to helping you again in the future.
Amazing jigsaw frame
Amazing jigsaw frame! I used it to frame a custom board game map and its perfect. The size is just right. I got the largest size available and it wasn't easy to stick everything down in the right place first time. Ended up using a hairdryer to free some pieces but the sticky backing was very forgiving (and still sticky!).
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
You're absolutely right that the larger sizes take a bit of patience to get everything lined up, but we're glad the hairdryer trick came to the rescue and that the backing kept its stick throughout. We'll take that as a win!
We hope your board game map looks amazing on the wall. Thanks again for sharing your experience — it genuinely means a lot to us!
Frames were well made easy to use and…
Frames were well made easy to use and advise was given if needed delivery was very quick and frames were well packed
1. april 2026
Svar fra Photoframesandmore
Thank you so much for your kind review
Excellent Service
I ordered a frame that unfortunately was damaged by the courier on delivery. I let Photo frames and more know, they asked. For photos of the damage to the frame and packaging. Immediately they sent out a new frame. Excellent service, thanks.
1. april 2026
Svar fra Photoframesandmore
Thank you so much for your kind review :)
Svar fra Photoframesandmore
We’re really sorry to hear that you’re disappointed with your experience.
We take feedback like this seriously, but unfortunately we haven’t been able to find any prior contact from you regarding this issue. We always encourage customers to reach out to us directly so we can understand what went wrong and put things right as quickly as possible.
Please get in touch with more details about your order, and we’ll do our best to resolve this for you.
We’d genuinely appreciate the opportunity to make things right.
Perfect fit and looks great
Perfect fit and looks great. Really pleased and will use this company again
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
Thank you so much for the lovely review! We're really pleased to hear it was a perfect fit and that you're happy with how it looks.
I cut my losses
I ordered a frame specifying the outer dimensions of my picture frame. I was sent a larger frame than expected with an appeture matching my specified expected outer frame dimensions.
The instruction box during ordering had a character cap (I was unable to specify clearly my requirements and was forced to delete 50% of my message) the seller required a specified format. My bad, I should have sent an email confirming my requirements.
The frame I received is too large for it's intended purpose and I can't use it.
After reaching out to the vendor they refused a return/assist with amending the frame. I was offered a replacement at a 30% discount. They wanted an extra £50 from me to get a frame that I can use.
On reflection...the £70 frame I received is low quality and came with economy plexi glass. Rather than invest another £50 I honestly couldn't justify it so chose to cut my losses.
I accept the terms and conditions of purchase and that legally this company had no obligation to accept a return or provide assistance after purchase.
The customer service I experienced was machiaevlian and this company is more concerned with short term profit than building their customer base. This is an honest, accurate assessment.
I should have gone to my local framer in the first place, better quality for the same money...lesson learnt.
A terrible experience, I set fire to £70...I will get over it 🤷
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Photoframesandmore
We’re sorry to hear that you are disappointed with the outcome, but it’s important to provide clear context for anyone reading your review.
The frame you received was manufactured exactly to the measurements you submitted when placing your order. This was a fully bespoke, made‑to‑measure product, and we rely entirely on the dimensions provided by the customer. Once a custom frame has been cut, assembled, and pinned, it cannot be altered—any change requires an entirely new frame to be made from scratch.
We appreciate that ordering custom sizes online can sometimes be challenging, especially when working with specific formats or character limits. However, we always encourage customers to contact us before ordering if clarification is needed. No such contact was made in this case.
Although the sizing error was due to the measurements entered, not to any mistake on our part, we still offered a 30% discounted replacement as a goodwill gesture. This covered the cost of new materials, labour, and production time for a completely new frame. For a bespoke item, this is a generous offer and goes well beyond what most framers would be able—or willing—to provide.
Your review also omits that your communications with our team were extremely rude and dismissive. Despite this, we remained professional throughout and responded promptly with accurate information and solutions within the limits of what is possible with custom manufacturing.
While we understand it is frustrating when an item does not fit its intended purpose, the product supplied was correct, and we acted fairly and transparently at every stage. We are confident that we handled this situation appropriately and in line with industry standards.
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