Photobook Australia Anmeldelser 

I have bought a voucher and have some questions to ask before i give them more money to order my photobook, however no one answers either of their phone numbers and the email i sent has been returned as address isnt correct. Are you sure they are a legit company ?

The book was printed OK and to my specifications.
However, the company advertises Super Rush delivery with extra cost for expedited processing. In my case, they did not even dispatch the item until it was too late. DHL then did a good job delivering it from KUALA LUMPUR - MALAYSIA where it's all printed.
the company refused to reimburse us for the failed service (Super Rush fee).

This company rewards its customers with some extra gifts, like mugs or photo books, for leaving good comments. However, you will need to provide proof of your good comment to receive the gift. Don't be fooled by those 5-star comments. Go through those bad comments before you place an order.

Amazing customer service and delivery time. Love my photobooks, highly recommended!

Easy to use editor and great quality products. Would be buying again

Great quality framed prints and photobooks. You can really tell the quality of the frames used by the weight of it. The matboard designs really added a touch of elegance as well! Delivery was quick as well!

Super impressive with their delivery speed. I have got my photobook quick enough for a special occasion. Love the quality of the photobook, the pages were vibrant, and the images were printed with exceptional clarity. Highly recommended! Thank you!

Photobook helped create some of my deepest memories with my family. Their broad range of layouts helped me pick the one I wanted the most.

Purchased voucher 03/23. Didn't know that voucher expired on June/23. Lost all my work. RIP OFF

I was happy with the finished photobook product. However, I had to pay way way more than I would reasonably have anticipated. This additional payment shock was associated with extra pages and a very misleading prepaid voucher arrangement. After being stung by the unexpexted extra cost I searched for confirmation of the vist of additional pages for a photo book and nowhere on the website or prior to purchase could I find or was I advised about the price per extra page. So in essence photobook can pretty much make this figure up at their discretion. After my experience I would also warn all comers against the prepaid vouchers, I feel this is a total scam!! I bought a voucher for a 100 page book and was only credited with a 40 page photobook when I came to checkout my cart. I was charged for the additional 60 pages, plus the extra pages that I had added. I was prepared to pay for extra pages, however, I was NOT expecting $2 per page!! The explanation I finally received, after several emails and a phone call, did not add up and so I'm left feeling ripped off!! I would advise at the very least, customers should take a screenshot of sale items before finalising payment because this is the only time you can see the itemised list and you may need to refer back to this. Ripped off a Christmas time after putting hours and hours of love and work into a photobook for a loved one. Poor show photobook!!

Fun and exciting working environment, definitely! Ordered a notebook last 2 weeks and it arrived 2 days after. Delivery was super fast!!

Fast Shipping and good customer service !

DONT WASTE YOUR TIME !
Customer service ZERO and is Just a merry-go-round of no Phone contacts only Chats with AI and whats app which dishes out the wrong answers. My book took 5 hrs to compile and I get a message saying the order is cancelled due to international regulations ! Seriously!!
Dont print with this company!! Its pretty muchan AI paradise of customer desertion, thank god they dont have my money and i am not chasing my order !!!

speedy and accurate to deliver the product!

Amazing and unique product where can capture and print out the precious moment with the beloved. Variety of choices for user to pick their preferable product.

After having issues with Photobook, a member of the team made personal contact with me and resolved my issues which i was very grateful for...Thanks Gary!!!!

7-day delivery. So nice and the app is easy to use

Bought a canvas for my friend. The quality is amazing. Will definitely buy again!

On 18/5/23 I ordered a photobook after our recent African trip. I found the online editing easy to use and intuitive. I made a lot of full page or even cross page prints which looked great. I took a while editing and experimenting to get the right layout/background. The more I played with the editor the more I realised how flexible it was.

The book arrived today and I couldn't be happier. The quality of the printing and binding cannot be faulted.

One thing that is lacking a bit is a good tracking system. Of course after a few days I started to wonder where the order was at. It is during this time that I came on here and read a bunch of one-star review and got a bit worried. Found out the company is based in Malaysia and that was a bit of a surprise.

But now I am flipping through the photobook. To think this was all done and delivered from somewhere in Malaysia, two weeks is actually pretty quick. Overall it was a great purchase and the product was impeccable. I will definitely be using Photobook Australia again in the future.

I used a mirrorless Nikon Z5 for the trip. Not top of the range but a proper camera. I reckon a lot of what people complain about in terms of low resolutions has nothing to do with the printing company but people trying to enlarge mobile phone photos into magazine pages.

I took a star off 5-stars because I think the website does give a somewhat misleading impression that they have a Melbourne based warehouse producing photo books. Some people may want something done locally but it probably wouldn't worry most Aussies where the book is produced. As long as they get what they want, in a timely enough fashion for them. I am producing a photobook after a trip. My situation is different to someone who is waiting for a bunch of wedding cards or Chistmas presents that has to go out and I can only imagine the anguish if the company could not deliver on time.

But at the end of the day, my experience is overwhelmingly positive. A small improvement in tracking the product would go a long way by Photobook Australia.