Service has been really good but I had to contact the company via email and phone, as there was a delay in receiving an invoice. I still received it within 3-5 working days, so I wouldn't consider it... Vis mer
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Se hva andre synes
Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new dur... Vis mer
Selskapet har svart
We had had no luck at all trying to source the right wavelength fob for our grey import Nissan NV350 van from Japan. Bought a fob online which proved to be useless. Our van had arrived in the UK witho... Vis mer
Selskapet har svart
Fast reliable service, everyone knows that locksmiths are costly but that’s the only thing I could complain about. Customer service was impeccable and they got my car unlocked within 1 hour of calling... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Kontaktopplysninger
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, Storbritannia
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4,3
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Poor communication and unprofessional
I booked well in advance to have a spare car key made and was expecting the appointment to be first thing in the morning. I appreciate that things can go wrong, but I didn’t receive any updates beforehand, so I had to call and message on the day to find out what was happening. I was then told I could be seen at 3pm, which I was happy to accept, but again I didn’t hear anything by 3pm so I called.
I then found out that their server had been down all day, which meant the key couldn’t be made. I completely understand that technical issues happen, but it would have been really helpful to have been informed earlier, as it would have saved a lot of waiting around rather than being told last minute. If the server was down all day, a simple call to say would have made all the difference.
Overall, just a bit more communication would have made the experience much smoother.
5. desember 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you for taking the time to leave this feedback. I’m genuinely sorry for the frustration caused by the lack of communication on the day — you’re absolutely right that better updates would have made a big difference.
You’re also correct that unexpected technical issues can occur, but that doesn’t excuse the inconvenience of waiting without clear information. We should have contacted you as soon as it became clear that our system issues would affect your appointment, and I apologise that this didn’t happen.
Your comments are fair and have been taken on board. We’re already reviewing our internal processes to ensure customers are proactively informed if any issues arise, particularly when appointments are booked in advance.
Thank you again for raising this — feedback like yours helps us improve, and I’m sorry we fell short on this occasion.
Kind regards,
Phoenix Car Keys Team
Absolutely fantastic
Absolutely fantastic. Such friendly kind staff on the phones. Arranged for someone to come out in the hour.he was brilliant and I could t be happier or recommend these guys more
3. desember 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for such a lovely review! We’re absolutely delighted to hear how happy you were with the service, from the friendly team on the phones to getting someone out to you so quickly.
It’s brilliant to know everything went smoothly and that you’d recommend us — that really means a lot to the whole team. Thanks again for choosing Phoenix Car Keys 🔑🚗
Kind regards,
Phoenix Car Keys Team
Excellent service
Excellent service! Really helpful customer service via WhatsApp and the technician arrived on time the next day. We have a car that needed a new ignition barrel and rang a number of places who couldn't source the part. Not these guys! Thank you so much for saving the day!
27. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for the excellent review! We’re really pleased to hear you found our WhatsApp support helpful and that everything went smoothly with the technician arriving on time.
Sourcing parts that others can’t is something we really pride ourselves on, so it’s great to know we could get your ignition barrel sorted and save the day! Thanks again for choosing Phoenix Car Keys 🔑🚗
Kind regards,
Phoenix Car Keys Team
Program proximity button key for my Toyota Yaris Hybrid the difficult Car to be made
I wish i could give 10 stars to this company, my car key was stolen i have called more than 100 locksmith over 10 days so many engineers came and say your car is push start and Toyota yaris hybrid is difficult but couldn't done, 6 of them turned back says unfortunately our software don't support, here come just mistakenly call this company i was so frustrated Toyota told me we will do in 2/3 weeks will charge you 2/3 grand's, when called this company the energy of this company customer service deserves 100stars, in few seconds received quote on WhatsApp told me to pay deposit your locksmith will be with you in 3/4hours, i was shocked how come nearly 6 people who turned back the other locksmith put me on wait for 2/3 days everyone said we will need to order this key after ordering they turned up and couldn't done it, how come this company had stored my key, I have asked plenty time you sure you got my key in stock bcz no company or locksmith had this everyone had to order, initially i was nervous i thought I might be scammed sorry to say, but the gem Daniel turned up oh man can't believe he took out immobiliser to his van come back in 30min and my car was up running, if you watching this review trust me trust blindly on this company if they said we can do they can definitely do, BRILLIANT PEOPLE LOVE IT
20. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your incredible review! ⭐️⭐️⭐️⭐️⭐️
We’re genuinely grateful you chose us after such a frustrating 10-day ordeal. Toyota Yaris Hybrid proximity systems can be very challenging, and it’s a shame you were left waiting by so many other companies — but we’re delighted we could turn things around for you.
At Phoenix Car Keys we always aim to provide fast, honest and reliable service. From the moment you called, our customer care team worked to get you a clear quote, secure a deposit and dispatch help within hours. We’re thrilled that Daniel was able to get everything sorted on the same visit and have your car running again so quickly.
We completely understand why you were nervous — losing a key and hearing “no” from multiple engineers is stressful. Thank you for trusting us. Your kind words about our service and energy really mean the world to the whole team. 🙏
If you ever need us again (hopefully not too soon!), we’re always here to help.
Phoenix Car Keys Ltd 🔑🔥
Fast • Reliable • Specialist Auto Locksmiths
Locked my keys in car with engine…
Locked my keys in car with engine running, a quick Google for car locksmith brought up Phoenix. Called them and within an hour a car locksmith was at my car! He got me into my car and made me a spare key! Was a friendly efficient service and would recommend.
18. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you for taking the time to leave us such a great review! 🔑⭐️
Locking your keys in the car while the engine’s running is always stressful, so we’re really glad we could get to you quickly and sort everything out on the spot. Our aim is always fast, friendly and efficient service, and it’s great to hear that our technician was able to get you back into your vehicle and provide a spare key at the same time.
Thank you for recommending us — it means a lot to the whole team!
If you ever need us again, we’re always here to help.
Phoenix Car Keys Ltd 🔥
Excellent service
Excellent service, came as quick as he could as the engine was running with the key in the ignition 🤦♀️ also supplied us with a spare key at a very reasonable price 5*
18. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your lovely review! ⭐️⭐️⭐️⭐️⭐️
We know how stressful it is when the engine’s running and the key is stuck inside 🤦♀️ — so we’re really pleased we could get to you quickly and sort everything out. It’s great to hear you were happy with the service and the price, and we’re glad we could also provide a spare key for peace of mind.
Thank you again for choosing Phoenix Car Keys — we really appreciate the 5 stars! 🔥🔑
If you ever need us in the future, we’re always here to help.
I had an issue with the car electrics…
I had an issue with the car electrics and the team at Phoenix car keys suggested that the problem is due to the car fob not responding. When the repair guy arrived he made me a new fob but the problem with the electrics was still persisted. I was charged for something I did not need. Absolutely rubbish service.
21. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks for your review. Just to clarify the situation — you asked us to attend as you hoped a new key would resolve the issue. We advised clearly in advance that, due to the electrical faults present on the vehicle, we could not guarantee that a new key would fix the underlying problem. You were given a quote on a non-guaranteed basis, which you accepted before we attended.
Our locksmith travelled to you, cut and programmed a new key as requested, and the service was carried out correctly. Unfortunately, if the vehicle has deeper electrical issues, a key alone cannot resolve those, and it wouldn’t be possible to provide this service for free in those circumstances.
We genuinely wish you the very best in getting the vehicle’s electrical problems sorted, and we’re always happy to help with any key-related issues in the future.
Kind regards,
Phoenix Car Keys Ltd
Remote central locking fob programmed for grey import van
We had had no luck at all trying to source the right wavelength fob for our grey import Nissan NV350 van from Japan. Bought a fob online which proved to be useless. Our van had arrived in the UK without its remote central locking key. One call to Phoenix got it all sorted out for us and, within the space of a few days, their recommended local autolocksmith, Daniel, had called to the house and programmed the new central locking fob successfully.
17. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for taking the time to share your experience!
Grey imports like the Nissan NV350 can be notoriously tricky when it comes to sourcing and programming the correct remote fob, so we’re really pleased we could get this sorted for you. It’s great to hear that everything went smoothly and that Daniel was able to get your new remote central locking working perfectly.
If you ever need any help in the future — keys, remotes, or anything vehicle-security related — we’re always here to assist.
Thanks again for choosing Phoenix Car Keys! 🚗🔑✨
Super roxanne the hero
Roxanne the costumer support agent was absolutely amazing. She had everything I needed sorted out in Meare moments. Such a friendly and helpful person made a bad situation tolerable
15. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
hank you so much for your lovely review!
Roxanne will be thrilled to hear this — she really is fantastic, and we’re glad she was able to turn a stressful situation into a much smoother one for you. Providing friendly, fast and helpful support is exactly what we aim for.
If you ever need anything else, we’re always here to help. Thanks again for choosing Phoenix Car Keys! 😊🔑✨
Top grade Key cut
I would like to say the woman I spoke to was very polite, well mannered and was a woman of her words. each thing that was said to me was done within a short space of time. The key cut specialist was punctual and had very good knowledge of his job that he goes about the country delivering positive work and good energy to his customers. I was very happy with the price I was given to pay. Great customer service!
8. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your wonderful review!
We’re really pleased to hear that you received great service from both our office team and the locksmith who attended. We pride ourselves on clear communication, punctuality and professional workmanship, so it’s fantastic to know this was reflected in your experience.
We’re grateful you chose Phoenix Car Keys, and we’re always here if you need us again. Thanks for the kind words! 🙌🔑✨
I spoke to a very helpful lady called…
I spoke to a very helpful lady called Carla. Who actually saved the day for me and talked me through the fault I’d made. After a 4 minute call my car was open again. ( I’d just like to point out that the previous auto locksmith had just told me it would cost me from £250 to £500 to come out and fix my car)Thank you so much Carla 👏🏻
4. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for sharing your experience!
Carla will be absolutely delighted to hear this — she’s brilliant at what she does, and we’re really glad she was able to talk you through the issue and get you back into your car in just a few minutes. Sometimes a bit of honest advice is all that’s needed, and we’re always happy to help where we can.
Thank you again for the lovely feedback 👏🏻
If you ever need us in the future, you know where we are! 🚗🔑✨
Honest advice for simple key fob not working
Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new duracell batteries I'd installed were often an issue as they have child proof stickers left on that interrupt the signal. Problem solved and much hassle and cost averted! Thank you so much great advice.
3. november 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for taking the time to leave this review!
We’re really glad Carla could help get to the bottom of the issue so quickly. Those child-proof stickers on certain batteries catch so many people out — you’re definitely not alone! It’s great to hear the simple fix saved you time, stress and unnecessary cost.
If you ever need anything in the future, whether it’s advice or a full key service, we’re always here to help.
Thanks again for the lovely feedback! 🚗🔑✨
Carla is a supestar !!
22. oktober 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much — we couldn’t agree more, Carla really is a superstar! 🌟
We’re thrilled she was able to help, and we’ll be sure to pass your kind words on to her.
If you ever need anything in the future, we’re always here! 🚗🔑✨
Dan was really helpful
Dan was really helpful. Avoided having to fork out for a new key from Land Rover
16. oktober 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you for the great feedback!
We’re really glad Dan was able to help and save you the cost of a new key from Land Rover — that’s exactly the outcome we aim for wherever possible. We’ll be sure to pass your kind words on to him.
If you ever need anything again, we’re always here to help. 🚗🔑✨
Excellent customer service and successful job
I lost my main key and found out my spare key wasn’t working for my push start keyless car. After contacting Phoenix car keys, they responded quickly to my messages and questions as well as being informative over the phone. They booked me in a reliable locksmith just a day after requesting, who came on time and got the job done within a couple of hours. Both my new keys have been tested and are working perfectly. Everything was explained and shown to me. I am very happy with the service and would definitely recommend to others and use again if I need to (hopefully I won’t lose my keys again though).
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for taking the time to share your experience!
Losing a main key and then finding the spare isn’t working is a stressful situation, so we’re really pleased we could turn things around quickly for you. It’s great to hear our team kept you informed, responded promptly, and arranged a reliable locksmith for the next day. We’re delighted that both new keys are working perfectly and that everything was clearly explained on site.
We truly appreciate the recommendation, and we’re always here if you ever need us again — though we hope your keys stay safe too! 😊🔑✨
This company absolutely saved my life…
This company absolutely saved my life today! Absolutely fantastic service from start to finish and both of the people that I dealt with were very kind, considerate and extremely helpful! I highly recommend this company! Thank you so much 🙏🏻
6. oktober 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for this amazing review!
We’re really glad we could help you out when you needed it most. Hearing that you found our team kind, considerate and helpful from start to finish truly means a lot to us. We always aim to take the stress out of situations like these, so it’s wonderful to know you felt supported.
Thank you for the recommendation — and for your kind words. We’re always here if you need us again! 🙏🏻🔑✨
Outstanding Customer Service and Availability
Incredible service! Prompt response and locksmith to help me replace a lost car key! I cannot recommend these guys enough, if you’re stuck and need help, don’t think twice about reaching out here. Thank you again!
1. oktober 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your fantastic review!
We’re really pleased we could respond quickly and get a locksmith out to help with your lost key. Situations like that are always stressful, so it’s great to hear we could make things easier for you. Your recommendation means a lot to us.
If you ever find yourself stuck again, we’re only a call away. Thanks once more! 🚗🔑✨
Very affordable with very experienced…
Very affordable with very experienced and quick service
Great experience with great communication
Thanks so much once again
2. oktober 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your great review!
We’re really pleased to hear you found our service affordable, experienced, and quick — that’s exactly what we aim to deliver. Great communication is important to us too, so it’s lovely to know that came across in your experience.
Thanks again for choosing us, and we’re always here if you need anything in the future! 🙌🔑✨
From my initial contact to the…
From my initial contact to the completion of the job was smooth professional and a no hassle service would highly recommend 👍👍👍👍
30. september 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for taking the time to share your experience! We’re delighted to hear everything went smoothly from start to finish and that you found our service hassle-free 👍. Your recommendation means a lot to us and we’d be more than happy to help again anytime! 🚗🔑✨
Lost car keys
Managed to lose my car keys, got in contact with phoenix car keys and they gave me a quote and were out to me within 30 minutes! Excellent service would highly recommend ☺️
28. september 2025
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Svar fra Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We know how stressful it can be to lose your keys, so we’re really pleased we could get you sorted quickly. Delighted you were happy with the service and thank you for the recommendation ☺️🔑🚗✨
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