Pexo Anmeldelser 2

Do not use Pexo. You have no control over how your credits are used to generate videos, and the system burns through them quickly while often producing videos that don’t match your prompts. This forces you to spend even more credits trying to fix the results. Customer service is a complete mess, no useful support and invoices are missing from accounts. Avoid it unless you want to waste your money.

I started using pexo.ai when it was still free. I didn't render 3 videos despite having to fix many errors pexo.ai made. When the error was fixed, it made another one. When I requested a fix for this error, another error appeared and so I needed a lot of corrections to get a video that would be 90% satisfactory. At the beginning of April, they introduced payments and I bought a subscription and got 4800 credits for $30. Then I started a new video - without TTS and without background audio - only 96 seconds. After a few hours of rendering, it used 4985 credits - even though I didn't change anything, but only pointed out the errors pexo.ai made - wrong words, wrong letters in a word.... When I asked them to check, they claimed for 14 days that it wasn't their fault, even though they are aware that such a video shouldn't use that many credits. In the end, they did not honor their refund policy and guarantee, even though I requested a refund within their deadline. I had a very bad experience with this program and an even worse experience with the help and resolution of the problem. I regret my purchase.