Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Bought yumove senior for my dog, made in America, not UK. Stopped giving to my dog after 3 days, she had serious diahorrea, maybe not connected but bit of a coincidence! Lesson learnt.
AVOID this company
I ordered yumove and it never arrived.
No customer services phone number and the emails I sent were ignored.
No tracking information provided so no way to chase up and so obviously no refund.
So now I have had to pay again to place an order with a different company
Definitely would avoid using this company
I bought vitamins for my dog from this company after finding them on Google. They were considerably cheaper than other suppliers and included free shipping.
After realising I had ordered the wrong item, I attempted to contact them through the contact form on their website, but it didn't work, so I used their email address instead.
Not having received a response, I tried to find a telephone number, but the only number was a mobile on their Terms &Conditions page. However, the phone was switched off.
Looking at the website more closely, I noticed several spelling errors, including “Paypall” and “Brows” instead of “browse”. On the returns page, customers are asked to complete the following form, but the page is blank.
I therefore became concerned about whether this is a genuine business. It was registered with Companies House in June 2024, but no accounts have been filed.
Their business address is a 'virtual office', meaning it's used purely as an address, and is not their actual premises. There are many businesses registered at this location.
I have raised a dispute with my bank to cancel the payment, and have emailed Pet Vital Care again to inform them of this and to state that, should the goods arrive, they will be returned.
Since placing my order, I have received no communication from this company other than the standard order confirmation.
*Update*
The vitamins were delivered, but there was nothing else in the envelope. No paperwork, and nothing on the envelope to indicate the business from which it had been purchased. I returned them using a tracked service and received a notification to say they were delivered to the 'Safe Place' registered for this address.
I have still heard nothing from the company and have not received a refund. I raised a chargeback through my bank which has been dealt with.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
