SO What has happened to this firm? There are no reviews for 2018 so assume they are no longer trading.....BUT they are still taking money and sending the same feeble excuses. If you aren't in the bu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I don't like complaining,it is hard to run a business but this is a truely disappointing company. I returned an item by Royal Mail track and sign, they received it but have never refunded my money or... Vis mer
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up. Original order 12.... Vis mer
Selskapet har svart
I applied for the above collar, having to guess the size as its for a rescue dog which is coming over from Croatia and hasn't arrived yet. I felt the collar Was possibly too small, so emailed t... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Basepoint, Oakfield Close, Tewkesbury Business Park, GL20 8SD, Gloucestershire
- 02036041822
- info@petrunway.co.uk
- petrunway.co.uk
3,1
Middels
322 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent personal service
My order was delayed due to delivery problems of my items to Pet Runway from their supplier. When they received the items Pet Runways emailed me, sent my order by next day delivery at no charge, enclosed an extra dog toy(same as my order) to compensate. Thank you for such personal and good service
I will be using Pet Runway again and will recommend them to my friends.
11. januar 2016
Anmeldelse skrevet uten oppfordring
fast delivery excellent product
Lovely item would use this company again in the future
10. januar 2016
Anmeldelse skrevet uten oppfordring
Excellent Product
Fantastic pet tag would highly recommend.
9. januar 2016
Anmeldelse skrevet uten oppfordring
excellent
Fantastic service. I telephoned for advice first and the service was excellent. They helped me make the right choice and after making the purchase, delivery was quick and the collar was perfect for my dog. Perfect fit and of great quality. Will definitely use them again 😊
7. januar 2016
Anmeldelse skrevet uten oppfordring
Very happy with my pet carrier
Great service - really pleased with my pink pet carrier. It is so cute and I've had so many compliments on it.
7. januar 2016
Anmeldelse skrevet uten oppfordring
Union Jack dog collar and lead
This was an excellent choice , very well
made and strong materials . Bought the large as we have medium size dog . I was kept in touch by email of postal arrival dates and any concerns I might have had with tracking over the Christmas period by Pet Runway staff ,would definitely recommend this company .
29. desember 2015
Anmeldelse skrevet uten oppfordring
Top quality product and 1st class service !
I had tried numerous companies prior to finding pet runway and I as I have four pupps, I renew my name tags every few years due to normal wear and tear. First class products and excellent speedy service.
You will not be dissapointed!!
28. desember 2015
Anmeldelse skrevet uten oppfordring
No goods received
I ordered a collar-bandanna. It didn't arrive. Pet Runway kept me informed and apologised a lot. There seemed to be a problem with their supplier not sending them the goods to forward on to me. However this has put me off ordering from them in the future.
28. desember 2015
Anmeldelse skrevet uten oppfordring
All Round Great Service
Quality product, good price and prompt delivery!
28. desember 2015
Anmeldelse skrevet uten oppfordring
Fantastic!
This was my second purchase from the site, once again the service was amazing, delivery was very quick despite the order being placed very close to christmas. It was helpful to know last order dates to receive before Christmas. The collar is such good value for money, my dogs previous one lasted a year, the only reason for a new collar was me deciding a new collar would make an excellent christmas present!
28. desember 2015
Anmeldelse skrevet uten oppfordring
super happy!
I absolutely love my Doggy's new collar and bandana. Both are very well made and just make our daisy dog look fabulous!
28. desember 2015
Anmeldelse skrevet uten oppfordring
Quality merchandise
Sometimes difficult to buy small rolled leather collars in red but you provided exactly what I wanted
28. desember 2015
Anmeldelse skrevet uten oppfordring
Excellent service
Items always as described, good quality. No issues with engraving. Fast service and delivery.
28. desember 2015
Anmeldelse skrevet uten oppfordring
Excellent product, poor delivery
The cushion is excellent quality, stays nice and fluffy after prolonged use and the dog is definitely pleased with it. Delivery was poor, took almost a month to actually receive the cushion and several phone calls chasing it. If you need it in a hurry this is not the product for you, if you can wait, it's worth it. Customer helpline was friendly but no sense of urgency when it comes to late or missing deliveries.
28. desember 2015
Anmeldelse skrevet uten oppfordring
Svar fra Pet Runway
Hi HappyPuppy, We are very sorry for the delay in your order, the manufacturer you ordered from handmakes everything to order but it shouldn't have taken that long. We are speaking to them to find out how we can improve timings in future, and we refunded you the full price back to you.
Fantastic Service
Didn't quite know what dog collar size to get so jumped onto live chat and got a very helpful person to advise. Great, quick delivery and a lovely treat in the package. Will absolutely be using Pet Runway again!
28. desember 2015
Anmeldelse skrevet uten oppfordring
Dreadful service.
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up.
Original order 12.12.15 dispatched wrong item 16.12.15, item arrived 17.12.12.15 rang pet runway 17.12.15 promised to send replacement 17.12.15 emails from company 28/29.12.15 now 11.01.2016 still not received.
Agreed item arrived fifteen weeks after original order. (Not the original item but an agreed alternative)
It's a shame the MD had to sort out as staff were always pleasant but had no idea on stock availability or levels, made promises company couldn't deliver.
24. desember 2015
Anmeldelse skrevet uten oppfordring
Svar fra Pet Runway
Dear Angela,
I am sorry for the problems with your order, I am looking into this now for you and will email you directly. We want to offer exemplary customer service and will be investigating why we have failed this time.
VERY DISAPPOINTED.
Only half of the order was received without explanation and no reply to an email requesting details of when the gift might be delivered. One very sad and disappointed little dog this Christmas.
23. desember 2015
Anmeldelse skrevet uten oppfordring
Svar fra Pet Runway
Dear Andrew,
I am sorry for the problem with your order, I have just checked and your order was sent out in two deliveries but both should have arrived for Christmas. I see from your support ticket which is missing so we have sent out a replacement and also refunded you that collar so it's on us.
Scan Me Dog Tag
Excellent quality product at a reasonable price. Delivery time as expected. Would definitely use again.
22. desember 2015
Anmeldelse skrevet uten oppfordring
Great service
Fantastic quick delivery & item as described- very pleased & wd recommend
21. desember 2015
Anmeldelse skrevet uten oppfordring
Excellent Service and Please with products
Great purchase experience, easy transaction. Quality products.
19. desember 2015
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.