The hinge broke on our Purrtek robotic litter box. I contacted customer service. “CM” was my customer care rep. It was determined it couldn’t be repaired and a new unit would be sent. It was out of st... Vis mer
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Top notch customer service, which seems to be hard to find these days. This litter box has been a game changer in our house. It’s quiet, runs smoothly and keeps the smell to a minimum if anything.... Vis mer
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I really love this company! They really honor the “lifetime warranty “ and their customer service is wonderful. Alondra helped me this time, and she was so helpful and kind! They resolved my issue rig... Vis mer
Must admit I copied and PasteD ~~~ mY PeRsonaL RevieW BeLoW ~~~~> But doesn't make it aNy LeSS ~~~~ HeAr'FeLt!!! I'm not some SuPeR InfluenceR by far But if I may say, I have... Vis mer
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4,9
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I really love this company
I really love this company! They really honor the “lifetime warranty “ and their customer service is wonderful. Alondra helped me this time, and she was so helpful and kind! They resolved my issue right away.
2. august 2026
Anmeldelse skrevet uten oppfordring
Great customer service
Great customer service! Actually the best I’ve ever had!!!!! CW was amazing. Would highly recommend!!!!
Thank u again CW
Wendy W.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
We're absolutely thrilled to hear that you had such a great experience with our customer service team. Knowing that you consider it the best customer service you've ever had truly means the world to us!
We'll be sure to share your wonderful feedback with CM. We're so glad they were able to provide the support you needed and make your experience such a positive one.
Thank you for your trust, your recommendation, and your support. We truly appreciate it and hope you continue to enjoy your product! 💛🐾
Cutest cat ears on a litter box ever!
I bought the Petcove automatic litter box, didn't realize how techy it is being not very techy myself! Omg...just a few minutes and it was up and running, but not be techy, I had lots of questions. Called customer service got a human right away. Must have talked to her for 45mins! She answered all my questions,gave suggestions, explained thoroughly until I understood, which is why it took so long!! Lol...thank you Alondra, your awesome in my book!! I will for sure recommend this company! Ebony is still trying to get use to the new litter box, I am sure she will get there soon!
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for sharing your wonderful experience with us! ✨🐾
We absolutely loved reading your review—and we're so happy to hear you and Ebony are off to a great start with your new automatic litter box! We know trying a new piece of technology can feel a little overwhelming at first, so we're glad Alondra was able to answer all of your questions and make you feel comfortable every step of the way.
We'll be sure to share your kind words with Alondra. She'll be delighted to know her patience and support made such a positive difference.
Thank you for your trust, your recommendation, and your support. Give Ebony a little extra time—most cats adjust at their own pace, and we're rooting for her! We hope you both continue to enjoy your new litter box. 💛
The hinge broke on our Purrtek robotic…
The hinge broke on our Purrtek robotic litter box. I contacted customer service. “CM” was my customer care rep. It was determined it couldn’t be repaired and a new unit would be sent. It was out of stock. However CM sent a daily text keeping me informed of the status. Only 3 days later a confirmation text and tracking number was sent and the replacement arrives tomorrow after only 4 days. CM and the Petcove company provided excellent service!
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're sorry to hear about the issue with your PurrTek robotic litter box, but we're so glad CM was able to make the replacement process as smooth as possible. Keeping our customers informed every step of the way is important to us, and we're happy to hear the updates and quick turnaround made a positive difference.
We'll be sure to share your wonderful feedback with CM. He'll be delighted to know his communication and dedication helped create such a great experience.
Thank you for your trust, your recommendation, and your support. We truly appreciate it and hope you enjoy your replacement unit for years to come!
Petcove is a company that cares about…
Petcove is a company that cares about the consumers. Customer service is the best I have ever dealt with in my 70 years of life! When my cat box broke, I was devastated. But I only had to use the litter pan for two days. CM at Petcove was helpful and friendly. It was delivered quickly. My cats and I were so pleased to get back on tract so quickly. Thank you Petcove. I have a special thank you for CM. Great doing business with you. SD
29. juli 2026
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Svar fra Petcoveshop
Thank you so much for your heartfelt review! ✨🐾
Your kind words truly mean the world to us. We're so sorry to hear your litter box stopped working, but we're delighted that CM was able to help make the replacement process quick, easy, and stress-free.
We'll be sure to share your wonderful feedback with CM. He'll be so happy to know that his friendly support and communication made such a positive impact on your experience.
It means so much to hear that you and your cats were back to your normal routine so quickly. Thank you for your trust, your recommendation, and your support. We're grateful to have you as part of the Petcove family and hope you and your furry companions continue to enjoy your product!
Top notch customer service
Top notch customer service, which seems to be hard to find these days. This litter box has been a game changer in our house. It’s quiet, runs smoothly and keeps the smell to a minimum if anything. I’ve never used an electric cat box, and looked around for awhile for new kittens. It was easy to set up and the app is user friendly.
After purchasing, I received a pamphlet about getting additional litter bags, I had some difficulty with the third parties request for the free items. I reached out to customer service at Petcove shop and explained the issue, they resolved the matter instantly and are sending the bags.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're thrilled to hear that your automatic litter box has been a game changer for your home and your new kittens! It's wonderful to know you're enjoying the quiet operation, odor control, easy setup, and user-friendly app.
We're also glad our customer service team was able to quickly resolve the issue with your complimentary litter bags. Providing fast, hassle-free support is something we strive for, and we're happy we could help.
Thank you for your trust, your kind recommendation, and your support. We truly appreciate you being part of the Petcove family and hope you and your kittens continue to enjoy your litter box for years to come! 🐾
Can't SaY EnOuGH GooD ThiNgS about... =)
Must admit I copied and PasteD ~~~ mY PeRsonaL RevieW BeLoW ~~~~>
But doesn't make it aNy LeSS ~~~~ HeAr'FeLt!!!
I'm not some SuPeR InfluenceR by far
But if I may say, I have purchased Two of these PeT CoVe...
PuRRTeK auto litter boxes &
I simply cannot say enough about my experience and how much time it has saved me... +SuPeR cuts down on LitteR Dust... Even though clumping litter companies say 99% dust free + Cuts down on VaCuuMing!!!
Am leaving review today...to say: {again)
Have two of them for approximately 3 years and just received replacement Unit because is under warranty on one when motor :::locked up/stop working::: Replacement SuPeR Fast!!! =)
Am SuPeR Pleased...with CutomeR SerVice & Zero Hassle LifeTiMe WaRRaNty!!! That's SuPeRB!!!
ThanK You Representative ~~~~>> "CM"(Crismalou)
~~~~>> FoR ExCeLLeNT CuStoMeR SeRvIcE!!!~~*
ThanK You PetCoVe!!!!!
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your heartfelt review! ✨🐾
We're absolutely thrilled to hear that you've been enjoying your two PurrTek automatic litter boxes for nearly three years and that they've made such a positive difference in your daily routine. Knowing they've helped save you time and reduce litter dust means so much to us!
We're also glad CM was able to make your warranty replacement quick, easy, and hassle-free. We'll be sure to share your wonderful feedback with him—he'll be delighted to know his support made such a positive impact on your experience.
Thank you for your continued trust, your recommendation, and for being a valued member of the Petcove family. Your support truly means the world to us, and we hope you continue enjoying your litter boxes for many years to come! 🐾
Best investment for cat owners
Best investment for cat owners - Outstanding customer service and an excellent product.
I purchased the Petcove Robot Litter Box a few months ago, and when I experienced an issue with my original unit, Petcove’s customer support exceeded my expectations. They responded quickly, honored the warranty without any hassle, and shipped a replacement promptly. They even allowed me to recycle the defective unit instead of requiring me to send it back, which made the entire process incredibly easy.
A special thank you to Alondra for the exceptional customer service. She was professional, responsive, and made the entire warranty process stress-free.
As for the litter box itself, it has been a huge time saver. With multiple cats, scooping every day used to be one of my least favorite chores. The Petcove Robot Litter Box keeps the litter much cleaner, helps control odors, and makes daily maintenance almost effortless. It has genuinely made caring for my cats much easier.
Between the product and the outstanding support, I wouldn’t hesitate to recommend the Petcove Robot Litter Box to anyone looking for an automatic litter box. It’s refreshing to buy from a company that truly stands behind its products. Highly recommended!
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share such a thoughtful review! ✨🐾
We're thrilled to hear that your automatic litter box has made caring for your cats so much easier. Knowing it's helping save you time, keep the litter cleaner, and control odors—especially in a multi-cat household—means a lot to us.
We're also delighted that Alondra was able to make your warranty replacement process smooth, quick, and stress-free. We'll be sure to share your wonderful feedback with her. She'll be so happy to know her support made such a positive difference.
Thank you for your trust, your recommendation, and your continued support. It means so much to know you feel confident in both our products and our customer care. We hope you and your furry family continue to enjoy your automatic litter box for years to come! 🐾
Great customer service
I called the Petcove customer service regarding my automatic litter box not functioning properly. I spoke to Alondra and she was wonderful in assisting me with the issue. I had replaced the litter bag and made sure the litter box was not overfilled, but yet, it would not fully complete the cycle after cleaning. It would stop and would lean on one side every time. As I was talking to Alondra for like 10 min, it then leveled up. I told her that this shouldn't happen as I have 3 cats and 1 one them couldn't wait for the box to level up and did it's business right outside the litter box. Alondra promptly told me she would send a replacement litter box and to expect a tracking number through text in my phone. Sure enough, the next day I received a text with the tracking number. That is the main reason I bought this automatic litter box, because of its lifetime warranty compare to the more expensive Whisker at cost over $800 and only has a 1 year warranty unless you purchase an extended warranty that extends to 3 years. Petcove has a lifetime warranty with no extra purchases and stand by their products. I really love the customer service and the extra attention that they give you. I will recommend this product any day over the others.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're sorry to hear you ran into an issue with your automatic litter box, especially with three cats depending on it, but we're so glad Alondra was able to make the replacement process quick and stress-free.
We'll be sure to share your wonderful feedback with Alondra. She'll be delighted to know that her responsiveness and dedication made such a positive difference during your experience.
Your kind words about our lifetime warranty and customer care truly mean a lot to us. We strive to stand behind our products and support our customers every step of the way, and we're grateful to know we've earned your trust.
Thank you for your recommendation and your continued support. We hope you and your three furry companions enjoy your replacement litter box for many years to come! 🐾
I want to express my deepest gratitude…
I want to express my deepest gratitude to PetCove, and especially to Alondra in Customer Service, for an exceptional experience during a very difficult time.
My son and his late girlfriend had originally purchased a PetCove automatic cat litter unit when they were traveling frequently. As young adults on a budget, it was a significant investment for them, but they quickly realized it was one of the best decisions they had ever made.
After we lost his girlfriend in a tragic accident, my son moved in with me, bringing the unit along. Recently, when we ran into trouble with it, I reached out to customer support. Alondra was wonderful—patient, compassionate, and thorough as we walked through every potential fix together. When it became clear the unit needed to be replaced, she arranged for a new one without hassle.
In all my years, I have dealt with countless customer service departments, but this was easily one of the most remarkable and pleasant experiences I have ever had. Knowing a replacement is already on its way brings such peace of mind.
Thank you, Alondra, and thank you, PetCove, for your kindness, integrity, and for truly standing behind your products.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for sharing your story with us. 💛✨🐾
We are deeply sorry for your family's loss, and our hearts go out to you and your son during this incredibly difficult time. It means so much to us that you took the time to share your experience.
We're truly grateful to hear that Alondra was able to provide the compassion, care, and support you deserved throughout the process. We'll be sure to share your heartfelt message with her—it will mean a great deal to know she was able to make a positive difference during such a challenging time.
Thank you for placing your trust in us and for allowing us the opportunity to help. Wishing you, your son, and your family comfort and peace, and we hope your new unit serves you well for many years to come. 💛🐾
Customer service was super quick to…
Customer service was super quick to respond and remedy our issue.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience with us! ✨🐾
We're so glad to hear that our customer service team was able to respond quickly and resolve your issue. Providing prompt, friendly, and reliable support is something we strive for every day, and it's wonderful to know we met your expectations.
Thank you for your trust and support. We truly appreciate you choosing Petcove and hope you continue to enjoy your product! 🐾
Customer service experience
I have had my self cleaning litter box for almost 2 years now. I love it so much that I have purchased two more as gifts for other people! Recently my litter mat has been having issues staying in place and litter is getting trapped underneath the mat. Their customer service is very prompt when getting back to you. Butch was very friendly and went above and beyond to help me resolve my issue! Thank you so much Butch!
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for sharing your experience with us! ✨🐾
We're thrilled to hear you've been enjoying your self-cleaning litter box for nearly two years—and we're especially honored that you've chosen to gift two more to others! That truly means the world to us.
We're sorry to hear you ran into an issue with your litter mat, but we're so glad Butch was able to help and make the process a positive one. We'll be sure to share your kind words with him—he'll be delighted to know his support made a difference.
Thank you for your continued trust and support. We truly appreciate you being part of the Petcove family and hope you and your furry friends continue to enjoy your products for years to come! 🐾
Petcove, an amazing company
Petcove is an amazing company! I had trouble with my unit and they made replacement an extremely easy process.
It was a pleasure to work with Fred, who was extremely helpful.
I would definitely conduct more business with Petcove
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for sharing your wonderful experience! 🐾
We're so happy to hear that Fred was able to make your replacement process easy and stress-free. We understand how frustrating it can be when a product doesn’t perform as expected, and we're grateful for the opportunity to support you and make things right.
We'll be sure to share your kind words with Fred. He’ll be thrilled to know his helpfulness and dedication made a positive impact on your experience.
Thank you for your trust, your recommendation, and for choosing Petcove. We truly appreciate your support and look forward to serving you again in the future! ✨🐾
This has been one of the best purchases…
This has been one of the best purchases I’ve made for my cat. The time it saves, no odor, and keeps the litter box consistently clean.
My cat adjusted to it quickly, Emptying the waste drawer is simple, and the companion app makes it easy to monitor usage and know when it needs attention.
Great customer service! Thank you to Fred for taking the time to answer all of my questions.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience with Petcove! 💛🐾
We're thrilled to hear that the automatic litter box has been such a great addition for you and your cat. It's wonderful to know you're enjoying the time-saving convenience, odor control, easy maintenance, and companion app—and we're especially happy that your cat adjusted so quickly!
We'll be sure to share your kind words with Fred. He'll be delighted to know his support made a positive difference and that he was able to answer all of your questions.
Thank you for choosing Petcove and for trusting us with your cat's care. We truly appreciate your support and hope you and your furry friend continue to enjoy your Petcove experience! 💛
CM was exceptionally great with…
CM was exceptionally great with customer service and getting right back to me with my needs. The PetCove care team is great and makes you feel heard unlike ither places that dismiss your feelings/needs I would 100% recommend this product or anything they sell to anyone!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
We truly appreciate you taking the time to share your experience with Petcove! 🐾
Thank you so much for your wonderful feedback. We're delighted to hear that CM was able to provide the support and care you deserved. Knowing that you felt heard, supported, and well taken care of means so much to us.
We'll be sure to share your kind words with CM and our team. Thank you for your trust, your recommendation, and for choosing Petcove. We truly appreciate your support! 🐾
Great service
Alondra was amazing at helping me get a replacement unit using my warranty, love this product so i was happy to learn it had a lifetime warranty..
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
We truly appreciate you taking the time to share your experience with Petcove! 💛🐾
Thank you so much for your wonderful feedback. We're so happy to hear that Alondra was able to make your warranty replacement process smooth and easy. It's great to know you're continuing to enjoy your Petcove product!
We'll be sure to pass along your kind words to Alondra. Thank you for your trust, your recommendation, and for choosing Petcove! 💛
Petcove Automatic Cleaning Cat Box
I've never written a review, positive or negative in my life (and I'm 69 years old). Obviously I've purchased many things from cars to toys over the years and I must say that I've never experienced the quality customer service that I received from CM at Petcove. After contacting him when I experienced an issue with the automatic cat litter box he asked a few questions then sent me an email with troubleshooting tips and clear instructions for submitting information needed to initiate replacement if the problem persisted. I was unable to get our old unit to work properly and informed CM. He immediately began processing replacement of our unit, kept me informed of the progress, almost daily, and reached out when the unit arrived, which was 3 business days after notifying him of the issue! Petcove is serious about satisfying their customers. I highly recommend purchasing their products, you will be happy with their support.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your incredible experience with Petcove! 💛🐾
Your kind words truly mean so much to us, especially knowing this was your first time writing a review. We're thrilled to hear that CM was able to provide the support, guidance, and care you needed throughout the troubleshooting and replacement process.
We’re so glad CM kept you updated and made the experience as smooth as possible. Providing reliable products and exceptional customer support is always our goal, and it’s wonderful to know we were able to help get you and your cats back on track quickly.
Thank you again for your trust, your recommendation, and for choosing Petcove. We truly appreciate your support! 💛
Great customer service
I bought from from Petcove mainly due to a lifetime warranty on a product I purchased.I'm very happy that I did.The customer service is above and beyond!They are quick to respond to any questions/concerns and do follow up emails with no prompt needed!!I've enjoyed my product for over two yrs now.
29. april 2026
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Svar fra Petcoveshop
Thank you so much for sharing your wonderful experience with Petcove! 💛🐾
We’re so happy to hear that you’ve been enjoying your product for over two years and that our customer service team has been able to provide the support and care you deserve. Our goal is to make sure every Petcove customer feels confident and supported throughout their journey with us.
Thank you for trusting Petcove and for choosing us because of our lifetime warranty. We truly appreciate your kind words, your recommendation, and your continued support! 💛
Best customer service!
Butch, was very attentive from his very first email to his last. The self cleaning machine unfortunately stopped working. He helped guide me through some trouble shooting and ultimately ended in them sending me a new machine. Extremely happy with how professional and how customer service oriented this process was. Thank you!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your experience! 💛✨🐾
We’re sorry to hear that your self-cleaning litter box stopped working, but we’re so glad Butch was able to assist you through the troubleshooting process and make the replacement experience smooth and easy.
We’ll be sure to share your kind words with Butch. It’s wonderful to hear that his attentiveness, professionalism, and dedication helped make a positive difference in your experience.
Thank you for your trust and for choosing Petcove. We truly appreciate your support and hope you and your furry friend continue to enjoy your Petcove product! 💛
They deserve 5 star
i want to thank this company for the best customer service. i have been using their products for 3 years almost and recently had a small issue and they took care right away. Specially thanks for the Fred from Petcove Customer Care. Definitely recommend Petcove
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petcoveshop
Thank you so much for taking the time to share your wonderful experience! 💛✨🐾
We truly appreciate your continued support over the past three years and are so happy to hear that our team was able to quickly assist you when you needed help.
We’ll be sure to share your kind words with Fred. It means so much to know that his care and dedication made a positive impact on your experience.
Thank you for your trust, your recommendation, and for being a valued part of the Petcove family. We truly appreciate your support and look forward to continuing to serve you and your furry friends! 💛
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