This was one of the best customer service departments I've dealt with. My dress went missing in shipping (not their fault) and they overnighted me another dress and credited me for the original (and c... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I placed an express order for two dresses and went with the brand size recommendation which was consistent with my normal size in this brand. However, when the dresses came, they were too small. I ord... Vis mer
Selskapet har svart
Order with expedited shipping to Canada on Sept 3rd we are now at Sept 9 and nothing has shipped. Sent 3 emails no response no communication. Absolutely pathetic, prices are not reflected of the servi... Vis mer
Selskapet har svart
Overall love petal & pup for the piece and designs, but very disappointed in fabric choices and quality. I filtered fabric for Cotton, ordered a few tops and noticed when they arrived that all had 100... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Petal & Pup - the ultimate online fashion destination for affordable, on trend, young women's fashion. Shop dresses, playsuits and more
Kontaktopplysninger
Brisbane, Australia
- contactus@petalandpup.com.au
- petalandpup.com.au
3,4
Middels
496 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 58 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service
Had a size issue and was not able to exchange. When I emailed customer service theory reply was immediate and gave explanation of the exchange issue. I did a return and repurchase. Customer service helped with the additional shipping costs a d the return was very easy. It was a very professional, efficient and satisfying resolution. Best and quickest I have had with any company in a long time.
9. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Roxanne,
Thank you for such a wonderful review.
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Just want to say THANK YOU to beautiful…
Just want to say THANK YOU to beautiful Marshanna❤️🥳👍🌹🥰 She helped me right away and gave me the credit I needed!!!! She deserves a raise for being so helpful & wonderul!!! Keep up the GREAT work Marshanna!!!
Petal & PUP is Super!!❤️👍
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Lidia,
Thank you for such a wonderful review.
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Return Item is horrific
Return Item is horrific! I returned Items that I will use for my Prenup and wanna re-purchase instead but takes forever for them to put my credit into my account. Not interested anymore to purchase anything. I will dispute this Item.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Michelle,
Thanks for taking the time to leave this review.
Please kindly note, returns are processed within 6 business days of being delivered to our warehouse.
If your return has not yet been processed, please feel free to contact our customer service team at contactus@petalandpup.com.au as we would be more than happy to look further into this for you!
With love, P&P xx
This company is just awful!! Never purchase anything from them!!!
This company is awful! I ordered three things from them. I took a shower, tried on one of them, realized it wasn’t going to work and filed for a return. They refunded the two I hadn’t tried on, but accused me of wearing the one I did. I made the mistake of putting deodorant on after my shower. They sent me photos showing residue on the dress. After I finally figured out how to get a mailing label for them to return the dress to me, I received it back yesterday. It had much lighter deodorant residue than what their photos showed and a tape that the dress had an odor. The only odor on the dress is fabric from a brand new dress!!!!! I bought it to potentially wear to my daughter’s graduation on May 17th. Not in March! I would never recommend this company to anyone. Also, I would have never paid to have the dress returned to me, except for the fact that I want to choose what happens to it instead of them selling it for a discount or writing it off! That was an easy $80 (including the return shipping gone)! I would have rather shredded $80 than had one pennie go to this company!!!! NEVER order from them! Worst service ever!!b
11. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Sandee,
Thanks for taking the time to share your feedback.
We are happy to look into the circumstances surrounding this experience. Please feel free to contact our customer service team at contactus@petalandpup.com.au so we can further assist.
With love, P&P xx
Refund process was terrible!
Refund process was terrible. I was told I will not receive a refund because the dress had an ‘odour’ or smell on it. All email correspondence was generic and went on about it being ‘challenging times’ and that its part of their policy. I am now out of pocket $100 for a dress I will never wear. Disgraceful policy
19. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Kate,
Thanks for taking the time to share your feedback.
We are happy to look into the circumstances surrounding this experience. Please feel free to contact our customer service team at contactus@petalandpup.com.au so we can further assist.
With love, P&P xx
I would give Petal and Pup no stars if…
I would give Petal and Pup no stars if I could.
Terrible customer service. I received a top with a mark on it and because it didn’t fit properly, I sent it back and it was sent back to me telling me it was my fault and all there items are all quality checked. This item was definitely not quality checked.
17. april 2024
Anmeldelse skrevet uten oppfordring
Amazing Customer Service!
I love the dress I ordered from Petal and Pup, but I love the customer service more. Abby gave me the most personal customer service experience I’ve ever had. She responded quickly, was friendly, and helped me navigate through an exchange. I was a rather needy customer because I needed the dress quickly, and she was so friendly and patient. Will absolutely be shopping with them regularly.
5. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Kim,
Thank you so much for taking the time to leave such a lovely review!
We are so happy that our Customer Experience team was able to look after you and provide the appropriate help where necessary. We will be sure to let Abby know about this as we think she is a great asset to our team.
We truly hope this has encouraged you to continue shopping with us again in the future!
With love, P&P xx
Petal and Pup is the best online store…
Petal and Pup is the best online store i have ever come across. Their customer service team - Abby in specific - are just lovely humans to deal with. So kind with their solving problems and supporting their customers. Their clothing is good quality and all items have come to me as the description reads and sizing info etc. Its so nice to know that if i reach out to them , they get back to me quickly and efficiently and always happy to help. Thank you P&P for being the best at everything you do, xxx
20. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Tara,
Thank you for such a wonderful review.
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
A+++ customer service
Had an absolutely great experience with this company. It was my first time ordering from
them so I wasn’t completely familiar with their sizing. I had an issue with a pair of shoes and the customer service was outstanding. Will not hesitate to purchase from them again.
14. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi,
Thank you so much for the wonderful review!
Our team always strive to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback.
We truly hope this has encouraged you to continue shopping with us again in the future.
With love, P&P xx
Amazing customer service
Amazing customer service! Abby was able to help me promptly with my issue!
More than satisfied with Petal & Pup!
11. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Amber,
Thank you so much for taking the time to leave this lovely review!
We are so happy to hear the Customer Experience team was able to assist as needed. We will be sure to let Abby know about this as we think she is a great asset to our team.
Thank you again! Have a lovely day!
With love, P&P xx
I bought a pair of shorts that had a…
I bought a pair of shorts that had a 'no return or exchange' final sale on it. After I purchased I realised I ordered the wrong thing (the shirt instead of the shorts). I contacted customer service and they sorted it out within 3min.
13. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Jessii,
Thank you for taking the time to write a review!
We are so happy to hear the Customer Experience team was able to accommodate and take action as required.
Please feel free to reach out whenever you feel the need to do so, as we are always happy to help in any way we can!
With love, P&P xx
I have received my order and am totally…
I have received my order and am totally disappointed by the quality of the fabric and would like a full refund for these products.
I'm not able to access an email address to communicate this with someone from Petal and Pup.
Could someone please email so that I can organise the return of the products and a full refund? I would not pay these prices for such terrible quality of fabrics.
29. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Emma,
Thank you so much for taking the time to leave a review.
We are so sorry to hear that you were not completely satisfied with your items and that they weren't as hoped. Quality is incredibly important to us here at P&P so we truly can't apologize enough that the garments you received were below your expectations.
Rest assured, customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.
If you have not done so already, please reach out to us at contactus@petalandpup.com.au and we'd be happy to further assist!
With love, P&P xx
Great quality clothing and great…
Great quality clothing and great customer service. I highly recommend Petal and Pup!
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Marcie,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Terrible customer service..
Terrible customer service..
I purchased an order and some of the items didn’t fit me, simply wanted to refund as they don’t fit but found the website doesn’t offer a return although it’s stated on the website that you can do a refund within 30 days for $10 shipping fee .. ok no worries
Reached out to customer service and Elizabeth came back to me saying that I don’t understand what is a return means and there is no refund , and they cannot offer a return for an item doesn’t fit, faulty , wrong item or a change of mind ( no refund what so ever under any circumstances)
So first of all you are telling me that what’s written on your website is a lying to customers and if an item doesn’t fit then I have to keep it and force me to take my money.. now let’s talk about the quality, it’s absolutely terrible kind of like shein quality but for 4 times the price..
Honestly beyond disappointing, this website is a scam, lying and cheating experience
Do not shop from here if you want a good experience, and I hope everyone read all these reviews before shopping from this company
14. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Nancy,
Thank you so much for taking the time to leave this review.
I am so sorry to hear our returns policy does not align with your expectations.
Please kindly note, our AU customers have the option to return items for a store credit, exchange or 'Shop Now' with the amount owed. Store credits are valid for 12 months and can be used towards the purchase of another item you love.
Rest assured, if an item is received with manufacturing faults or is damaged in any way, we are happy to issue a refund back to the original method of payment following a photo of the fault or damage having been received.
This information can be found on our Returns Page, so customers may inform themselves prior to making a purchase.
We do sincerely apologise for any disappointment our returns policy may have caused you. We are also so sorry to hear that you were not completely satisfied with your items and that they weren’t as hoped. Quality is incredibly important to us here at P&P so I truly can't apologise enough that the garments you received were below your expectations.
Customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.
Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
With love, P&P xx
Outstanding Customer Service
Natalie is a gem. Outstanding and proactive customer service...... many of the larger companies could learn a lot from you guys.
Best customer service I have had in years. Fast, proactive, knowledgeable and just really nice!
Great dress too, fantastic quality, especially for the price.
6. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Sara,
Thank you for taking the time to write this review!
We are so happy to hear our Customer Experience team was able to assist you. We will be sure to let Natalie know about this as we think she is a great asset to our team.
Thank you again! Have a lovely day!
With love, P&P xx
Great customer service
Love the clothes, but the customer service is really next level. Always happy to help and very prompt.
12. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Vanessa,
Thank you so much for the wonderful review!
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback.
We truly hope this has encouraged you to continue shopping with us again in the future!
With love, P&P xx
Terrible quality
Terrible quality, this is absolutely a front for an AliExpress drop shipping company.
Clothes didn't fit and refunds are not offered.
Don't waste your time or money.
6. februar 2024
Anmeldelse skrevet uten oppfordring
Great customer service through chat…
Great customer service through chat line. Easy refund and questions answered. Love the website
7. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Lisa,
Thank you for such a lovely review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Always a pleasure to shop at Petal & Pup
You guys are so amazing with your delivery time frames… Not only do I keep purchasing from you because of the amazing dresses and the online experience BUT the shipping is so fast!
8. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Shanelle,
Thank you so much for your wonderful review, we are so appreciative!
We are pleased to hear your experience with us has been amazing, and we look forward to continue delivering this to you in the future!
With love, P&P xx
I placed an order and never received…
I placed an order and never received it. This is the second I’ve experienced problems with orders. The first time I ordered was summer 2023. I had to send several emails, and other inquiries on the website in order to receive a response. It took 3 weeks for a response and received my order a month later. Now, I’m stuck in the same situation. The tracking said it was delivered to another city and not accurate tracking information. The promised delivery date is a lie!
Patricia
22. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Petal & Pup
Hi Patricia,
Thank you so much for taking the time to leave this review.
Our sincerest apologies for the delivery delays you have experienced. It can be difficult at times relying on a third party company to honor their promised standards.
Upon looking into the details of your recent order with us, we see it was marked as delivered on January 22nd. There are times that the tracking is marked as delivered however, it does not get dropped off until the following 1-3 business days due to recent delays that the carrier has been experiencing.
I see our lovely team member Paige has been in contact via email regarding this issue. It appears as though you may have not received these responses. Regrettably there are times our emails may end up in your spam folder as this is a common occurrence with select email hosts.
Rest assured, customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers. If you have not yet received your order, please reach back out to us at contactus@petalandpup.com and we'd be happy to further assist!
With love, P&P xx
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