The Pest Control Co Anmeldelser 602

Very pleasant and efficient explained what he had done and what would happen next

The man was very helpful, on time, explaining how he would be using the chemical and what to do once he had finished.
Very impressed by the way he put my mind at ease about the whole process.
I would definitely recommend his company.
Thankyou Mrs S Ackers

Friendly and efficient service

Jordan attended today for the final time to check that there was no further evidence of mice in our loft. Everything looked to be clear so he took away all the bait boxes. Hopefully we do not have any little visitors returning. Very pleased with the service provided.

Very helpful company ,from the beginning.
Your staff explained everything clearly.
Today Aaron continued the high standard. A credit to your company.

What a nice man Graham was who came to my house today to deal with a wasp nest. Very Polite and on time. I would use and recommend The Pest Control Co. again if needed . Roger Devon

Very helpful, informative and thorough job. Would recommend.

The technician carrying out the work was easy to talk to and efficient in his work.

Very nice person explained everything a did a thorough check and implement the required bates etc.

From start to finish, perfect! Kristy was amazing from our first call. Graham was friendly and professional on site. Next day turn around for a bee issue. Cannot recommend enough. Thank you.

Excellent operative, he was knowledgeable and efficient and managed to capture one of the pesky blighters and left traps for the others. He was particularly knowledgeable and helpful

Overall, the service was professional and appears to have been effective. The technicians arrived on time, were friendly and respectful in my home, brought the right equipment and used shoe protectors. One squirrel was caught, and I have not heard any further activity in the loft since, so the practical outcome was positive.

Everyone I dealt with, both over the phone and during the visits, was helpful and explained what would happen next when I asked. My main area for improvement is therefore not the staff or the treatment itself, but the way the service is packaged and communicated.

The customer experience feels quite defensive and commercially protective from the outset. The booking information is comprehensive, but much of it is framed around additional charges, customer responsibilities, limits on follow-up visits, circumstances that may end the guarantee, and what happens if the process is not followed correctly.

I understand why a large pest-control company needs clear terms, defined service limits and protection against unnecessary callouts. However, the machinery of the business is extremely visible throughout the experience. Payment is taken upfront, visits are tightly defined, several situations may incur extra charges, and the customer is responsible for monitoring activity, checking traps and deciding when a follow-up is justified.

Even where all the necessary information is technically provided, the overall tone can make the customer feel as though they need to navigate the process carefully to avoid accidentally using a visit, ending the guarantee or incurring another charge. That creates unnecessary uncertainty at a time when the customer is already dealing with a stressful and unfamiliar problem.

A shorter, more human - reassuring summary at the beginning would improve the experience considerably: what normally happens, what the customer needs to do, what is included, and when additional charges genuinely apply. The detailed terms could still follow underneath, but the service would feel more supportive and less contractual.

The problem appears to have been resolved, and everyone I interacted with was pleasant and professional. With a warmer tone and a less defensive presentation of the commercial terms, the overall experience would feel much more aligned with the premium price.

Contacted this company about 2 wasp nests that needed removal. They came out within 24 hours. Great service

He was very helpful explained a lot to us thank you

Jordan was very helpful on both visits and hopefully we are slowly solving the issues. Looking forward to his next visit and further progress.

Graham was bang on time, despite a road closure. He explained
The procedure well and gave me some useful information and tips. Now just waiting for a positive result.

Very supportive.
Explained things clearly.

Your representative Jordan was very professional knowledgeable and reassuring. Although the wasp's nest he came to inspect appeared to be an old one he removed it and explained that the queen might still be out foraging and could return and build a new one instead so we should keep an eye out for this. An expensive incident but worth the peace of mind and reassurance. Thanks to Jordan for his help.

Great service from start to finish! Very efficient and they communicated well from the initial phone call, right through to estimated arrival time and after the problem had been treated. Graham was very friendly and professional - he happily explained in detail what he was going to do and what to expect in the coming days. Would definitely recommend.