PerfectDraft Anmeldelser 10 240

Always a great service, and if there's a problem it's sorted straight away.

Not worth it !!! Delivery service pathetic, customer service a joke. Used to be a bit of a novelty, Rather pay extra and keep the local pub alive

It's a nice machine, easy to use .
However it would be nice if the user could control the pump pressure.
1.5 bar is too high, at 3°C 0.9 to 1 bar would easily be good enough for highly carbonated beers like lager.

Amazing service with prompt delivery, product does not disappoint, over the moon with the overall experience and highly recommended.

None existent customer service - ticket 1449739.

Had a machine for 9 months and probably got through as many kegs. When replacing one there was a sudden smell of burning and the machine failed. Reported it to customer services chatbot on the 30/3/26 and heard virtually nothing since. After several emails they asked for all the details already provided to the chatbot. After another few emails from me they lied about trying to phone (I work at home - no missed calls and who phones and doesn't leave a voicemail?). Then they offered to have the machine collected. I provided a date for collection but received no confirmation and no one came to collect. That was on the 9/4. Heard nothing since.

The machine itself is okay. It's quite particular to pour a pint without a large head. Keg needs not only need to be perfect temperature but to have rested for hours and glass needs to be perfectly clean and dry. I've never washed and dried a glass between pints before. Machine itself is very noisy when repressurizing. Machine itself is pretty cheap (could be the problem) but kegs are way more expensive than supermarket fodder but probably has a slight taste advantage and its a novelty when friends are round.

I never have a problem ordering & returning kegs.
All good.
I did buy a new pd machine a few months ago which has has just started making a load humming noise permanently, have to switch it off..

Always good offers on perfect draft and good prices

First I bought the Philips machine which was is very good then I read up on the pro machine.so I purchased the black version and wow,what a brilliant upgrade.the pro works off your WiFi and the rapid cool is amazing,best gadget I’ve purchased in a while and I still have the Phillips one for cider.

So far my experience is poor as I’m not able to adjust the pressure- I’m experiencing severe fobbing despite leaving a new keg for 2 days to settle

Great products,, poor delivery service, poor customer service,, I didn't get parcel,yodel delivery picture shows outside house,yet they say it's in front porch,, I don't have porch and the door is in view to main street,, yet customer services don't believe me or the picture

Customer service has always been great with any issues solved quickly. Can’t fault them.

Big thanks to Poppy for my recent query being dealt with.

A very easy app to use to choose the beer you want and easily order it. Good promotions which easily discount the kegs below other retailers. Good communication on delivery and collection of empties.

It stated very well, but over the last few weeks I have returned 5 kegs across three returns and not received any refund on the keg, they are impossible to speak to and done respond to messages, I am not being told they have only revived one, which they still have not refunded the £5

Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine.
True to their word, an agent contacted me within a couple of days and proactively investigated and resolved the issue. I returned the faulty machine which was still under warranty (FOC) and a new machine was promptly sent. First class customer support from Hannah.
I must admit, that I didn't help the cause initially by submitting several tickets for the same job owing to my frustration.
All's well that ends well - great job Perfect Draft and thank you for making the resolution important to you.

The delivery was delayed by yodal as usual. Not a good delivery company but the order was perfect no problem with that. I can’t blame perfect draft for that.

Usually I would give a five star re view however my last order was two kegs and two glasses and the glasses never arrived!!

Great deal on kegs quick delivery

Customers are always well looked after by PerfectDraft and any dispute is quickly and satisfactorily resolved. Always excellent service

Only had the machine since Christmas. Quite surprised how easy it was to pour the perfect pint.when ordering new kegs,fast delivery and good range of beer

Always a great product and I look forward to using the machine. Unfortunately I have found it a little too expensive recently. Obviously always deals on but it’s a treat now rather than my go to