PenCarrie Anmeldelser 

Very thorough and helpful, always a pleasure to deal with.

We cannot rely on this supplier for deliveries.
We have been let down too many times and now we've lost a customer through their error.
Great team and staff and do really help you but when they say they guarantee next day delivery they actually can't.
I'll be taking my business elsewhere.

Had a complicated requirement and Hannah in Customer Service helped guide me through the issues and the order was delivered on time. 5 star plus service

Really helpful customer service, particularly from Shelley who provided me with the information I needed to complete an order for my customer. Thanks once again for your help Shelley.

Helpful and efficient in working through my enquiry and order.

Took ages before my call was answered but always helpful and solved my query without any problem

I would like to say a huge thank you to Sarah for all her help this morning with a complicated order.
She went above and beyond to make sure everything was sorted, kept me updated throughout.. making the whole process so much easier and a lot less stressful.
Her customer service was outstanding - professional, helpful with some bubbliness thrown in! Couldn't ask for more :)

My experience has always been extremely positive. I’ve always found the Customer Service team to be so helpful, polite and friendly, and nothing ever seems too much trouble.

Whenever I need help finding a particular item, or if something I’m looking for isn’t available, the Customer Service team are always happy to help me find an alternative or suggest another product that might work. I really appreciate being able to contact them and know that they will do their best to help.

The customer service I receive is excellent, and it makes such a difference having a supplier who is approachable, knowledgeable and genuinely helpful. I’m very happy with the service I receive from you.

Heidi and the rest of customer service are always so helpful. Make the buying experience more easy to navigate with the help and support received.

Just very helpful

Brilliant customer service from Olesya and brilliant delivery times we have nothing to complain about!

Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything would be on track so we would be able to meet our delivery deadlines. Outstanding customer service—thank you, Hannah!

We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.

Nikisha's customer service was great on the phone and with all my experience on Pencarrie the wait times for a phone call are always fantastic. Big shoutout.

Sarah was brilliant. Said she would return a call and did just as she said and was so helpful. If I could give more stars I would.

Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service team was like this.
Lea at The Hay Festival

Pencarrie continue to prove why they’re one of the best suppliers we work with. The products are solid, the ordering system is straightforward, but what genuinely sets them apart is the people behind the scenes.

We recently had to sort a returns issue and Sarah from Customer Returns was absolutely brilliant. Friendly, funny, professional, and genuinely helpful from start to finish. The sort of person who turns what could be a frustrating admin job into an enjoyable conversation.

There was plenty of laughter along the way, including me confidently getting “navy” wrong and creating what is now officially known as the “donkey 🫏 incident”… but Sarah handled everything with patience, humour and professionalism.

In business, especially in print and clothing production, mistakes and adjustments happen. What matters is how companies respond, and Pencarrie consistently respond with positivity, common sense and real human customer service. It never feels robotic or scripted. Their team actually care, and that makes a massive difference.

Special thanks to Sarah for being an absolute star ⭐
A real credit to the company and genuinely one of the reasons we enjoy doing business with Pencarrie.

Emma & Jay
Tuesday☀️Sunshine DepARTment

Great customer service. Elaine was amazing explaining everything to me as it can all feel overwhelming. Super friendly very professional and couldn’t recommend enough.

The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effectively. The team always give their name so you know who you are speaking to, which makes it much more personal service.

From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldn’t recommend Pencarrie highly enough.

The entire office team is not only friendly but also consistently helpful, and our on the road representative, Ellis, always goes above and beyond to help us achieve exactly what we need.

Thank you to the whole team for being such a reliable and supportive supplier for our merchandise.