It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Vis mer
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so mayb... Vis mer
I made an order for 3?tubes of dog toothpaste on the 29th of April I still have not received the toothpaste or had any emails about it other than a thank you for placing the order so I am waiting for... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Kontaktopplysninger
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Storbritannia
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,2
Bra
365 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to use website
Ordering on the website was easy and quick. Email communication regarding collection point was prompt and clear.
2. mars 2023
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback Kate!
Bought the product on line
Bought the product on line. It was a very easy transaction. I was informed when it was ready to collect and it was quickly supplied when I collected. I’m a happy customer.
13. februar 2023
Svar fra Peejay Pets Superstore Limited
Thank you so much for the amazing feedback Sue! Really appreciate it :)
Had to follow up on my order
Had to follow up on my order, got very good customer service and successfully resolved the issue.
28. februar 2023
Svar fra Peejay Pets Superstore Limited
Thank for taking the time to leave some feedback! We really appreciate it!
First time I have used this company and…
First time I have used this company and I really can’t fault them
24. februar 2023
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback!
Ordered bird seed online & order was…
Ordered bird seed online & order was ready in good time for pick up. Friendly staff to assist with handling bags.
27. februar 2023
Svar fra Peejay Pets Superstore Limited
Thank you Jamie for the glowing review!
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback Wendy!
My go to pet store
My go to pet store. Says it all. Friendly and caring staff who always go above and beyond. Also microchipped all my fur babies and made the whole process quick and painless as possible.
27. januar 2023
Svar fra Peejay Pets Superstore Limited
Thank you Katie! Really appreciate the time taken to leave us some feedback!
Really speedy delivery
Really speedy delivery, product of excellent quality & as described.
6. februar 2023
Svar fra Peejay Pets Superstore Limited
Thank you Ken!
Very good company
Very quick delivery well packaged cannot fault anything about my order
21. januar 2023
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback Susan!
Great service as usual.
13. januar 2023
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback once again :)
Excellent service thankyou
17. januar 2023
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback Linda, we hope to see you again soon! :)
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing review! Glad to hear you have a happy pooch!
Terrible company lied from start to…
Terrible company lied from start to finish. 10 days later i still dont have my refund. Makes excuse after excuse
20. desember 2022
Svar fra Peejay Pets Superstore Limited
Hi John, I’m sorry to hear that you had a bad experience with us.
I can assure you that no lies were made to you regarding your order.
Your order was placed with us on the the 20th of December - due to the festive period, this meant that your order would not be leaving us until the 28th of December — we were then informed on the 30th of December that your order was damaged at our couriers depot, which we did inform you immediately, and as that item was the last of our stock a refund was issued for your order.
Our policy regarding refunds is that they can take anywhere between 5-10 working days to arrive back into your account depending on what bank you are with and whilst this process is generally quite quick, it can sometimes take the full duration which was explained to you over the telephone.
As your refund was issued at 2pm on a Friday, your refund would not have arrived over the weekend nor would it arrived on the Monday as that was a bank holiday so the banks will have been closed.
As we have had no communication back from you, I can assume you have received your refund.
I do apologise for any inconvenience this has caused to you however, this was caused by factors fully out of our control I’m afraid.
Peejay Pets = Great prices
I like Peejay Pets because I can find what I want online, it tells me how many are left in stock. Sometimes it can take up to 3 days for items to be ready for pickup, but if I ring and ask, they can usually arrange for me to pick up later in the day. I find the prices really competitive and the staff very helpful and friendly.
22. desember 2022
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback! We are working on making the click and collect system better!
Happy pet
Quick service, informative as to how the order was progressing, good packaging
5. desember 2022
Svar fra Peejay Pets Superstore Limited
Thank you for the amazing feedback!
poorly packaged
poorly packaged. packaging was badly torn and opened when I received it
6. desember 2022
Svar fra Peejay Pets Superstore Limited
Good morning, I'm sorry to hear that your parcel was damaged when you received it. Unfortunately that is a problem with our couriers rather than ourselves. If you can, please send me images of your order so that I can raise this issue with our couriers. You can reach us at sales@peejaypets.co.uk . I do apologise greatly for any inconvenience caused by this!
Order to pick up
The website was confusing when ordering to pick up.
I did not know which store it was at.
When I phoned to find out they said they will phone to let me know when it would be in which they did.
But when went to pick it up they said it had to arrived from the OTHER STORE and I would have to wast my time and come back later.
No I was never told that it was out of stock.
13. november 2022
Svar fra Peejay Pets Superstore Limited
Thank you for taking the time to leave us some feedback Nigel.
All click and collect orders are processed through our main store on Cleveland Street as this is the store that holds the most stock.
Unfortunately, one of the items that you had ordered was out of stock and had to be transferred from our other store which was explained to you on your initial phone call - we did offer to give you a call back when all of your order was ready however, you did turn up before this phone call was made - luckily our driver did get back just before you left so it wasn’t a wasted journey for you :)
We are working on making the click and collect system better and a bit more clear for our customers!
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