Patients Animahealth Anmeldelser 1 444

⭐ 1 Star

Absolutely not fit for purpose.

This system has turned what used to be a straightforward phone call to a GP surgery into an exhausting, stressful battle — especially for people already struggling with chronic illness, pain, or mental health.

I contacted my GP regarding chronic pain and worsening symptoms, only to be sent through repeated Anima requests, offered inappropriate appointment options, and then left with no appointments available at all. After following the process twice, I ended up back at square one.

What happened to being able to ring your surgery, explain what was wrong, and receive a same-day doctor call if clinically appropriate? Instead, patients are expected to repeatedly complete online requests while in pain, distressed, exhausted, and already struggling to function.

For neurodivergent people, people with chronic pain, fatigue, poor mental health, or anyone overwhelmed, this system creates barriers rather than support. It feels impersonal, frustrating, and inaccessible.

Healthcare should not feel like a constant fight for basic support. Systems like this may look efficient on paper, but the reality for patients is very different.

Fast response time.

excellent and timely response to my request

I always get a fast response when I use this service, and have never experienced any issues A*

I have been really impressed with Ambrose/Anima who have really supported and helped me and looked after me through a tricky health challenge. Much appreciated so thank you so much!!

Was good very amazing and patient with me,thank you.

Speedy reply

A very easy way to contact your surgery and get a rapid response. This has to be the most efficient way of contacting your GP and getting issues resolved since the NHS was established. It does rely on the good will and expertise of staff but in my experience it has been near perfect.

I had a quick response and an appointment after ringing in the morning, a friendly person spoke to me too , I am very happy the way it went

My query was answered quickly and efficiently.

The service by Foundry Health Care was superb as always its the case.

Easy to use and quick response

Response quick and efficient. Anima site takes time to get used to.

It’s simple and easy and always get a prompt response even when the practice is extremely busy. Hats off to the staff.

Prices Mill Surgery responded immediately to my online query, gave me a clear explanation of my situation and took action to address my concern. This was excellent NHS service, thank you!

Was really simple and easy to use . Got the help I needed in 27 mins:))very efficient, very effective. Good experience, would recommend.

Quick diagnosis

Very good. Good response

Excellent experience, very easy to use and the response time was so quick. Very happy to see a service that works so well.