Partsengine Anmeldelser 

THIS COMPANY IS A JOKE, AND A BAD ONE AT THAT.
I ORDERED SEAT COVERS AND ALTHOUGHG THEY DID ARRIVE IN GOOD TIME THEY WERE NOT AS SHOWN ON THE WEBSITE. I HAVE TRIED TO GET IN TOUCH WITH THEM TO RETURN BUT TO NO AVAIL. EVEN WITH A 90 DAY RETURN YOU WOULD NEVER GET IT DONE IN TIME. I HAVE GIVEN UP AND AM OUT $350 BUT I GUESS IT COULD BE WORSE. (NOT SURE HOW, BUT IT COULD BE) LAST TIME I ORDER FROM THEM. IF I COULD JUMP THRU ALLTHE HOOPS TO GET A RETURN AUTHORIZATION I WOULD BE ABLE TO JOIN A CIRCUS

Ordered $8000 worth of icon suspension parts for my F150. Was told the next day it would ship in 3-5 days. after 14 days of zero communication i called and was told it would take another 2 weeks. after another silent 2 weeks i called once again and was told they'll know when it's arriving in 1-2 business days. At this point i contacted the manufacturer and asked if they had the items in stock, which they did. After this i called back and cancelled the order but coincidentally when i wanted to cancel my order they suddenly knew my items would arrive at their warehouse the following week. Regardless of whether this was true or not i cancelled the order.

After cancelling I went on amazon and found the same parts for cheaper and they took 5 days to arrive.

Not sure what these people are doing with orders, every review says they're weeks or months late or never show up at all. I have a hard time believe anyone actually receives their orders at all and would not be surprised if it was a complete scam. If you google them and go to google maps their address is in a random field, there's not even a building there.

I will never use parts engine again and i highly recommend you everyone avoids them entirely.

Spent $800 that needed to be refunded. 5 days to have it "accepted" then an additional 2 weeks and still no refund. No communication after multiple emails. Absolutely ludicrous. Do not order from them ever.

I ordered a cargo mat on Aug 2023. After delay after delay and nothing but excuses, I asked for a refund in early Dec. It is now the end of Jan. 2024 and I haven't received a refund. They have ghosted me after 2 follow ups. I have filed a complaint with the BBB. You guys are absolutely terrible and should be ashamed of yourselves.

Exactitude du produit commander prix exacte et en bas de la moyenne. Reçu le produit en seulement 2 jours.

Worst Company Ever! they make you believe that your getting a good deal with a big savings, but they take your money wait a week and say sorry there discontinued but if you pay double the price we can get you something of equal value & then make you wait for your refund. Oh did I forget to mention they don't give a crap about Better Business Bureau.

I ordered tires from partsengine after reading only positive reviews on their website, then I saw the reviews on here. I thought I was going to have to fight to get my money back like so many others are doing according to the reviews here. It was very stressful for a couple of weeks. After a couple of calls because of late shipping the tires were delivered. I was so relieved. So I guess there are a few people that do get their purchases from partsengine. Not sure if the all positive reviews on the Partsengine site are fake or all the reviews on trust pilot are fake. Maybe only the dissatisfied customers go to trust pilot and the opposite on the Partsengine site.

I bought a chrome rear bumper in April and it is already covered evenly with thousands of patches of rust after less than 8 months on the truck, without any damage. I I tried to email a photo of the rust but their warranty form wouldn't accept the communication even with all of the fields filled correctly. I called and waited on hold for about 15 minutes before I was no-longer allowed to hold. The automated system promised a call back but I doubt I will get one. These guys are scammers.

DO NOT order from PartsEngine. Stocks are not accurate. Lots of delays. Refund request/process is a nightmare (still waiting for my refund). Any emails to them either get ignored or never reply (only once in bluemoon). If you call them eventually will get to talk to someone but save your time and headache, DO NOT order from them.

I placed an order for a set of tires November 23rd, only to find out there were none in stock. I cancelled the order and the order showed canceled right away. It is now December 15th and I am paying the interest on $1607. It took them under 5 minutes to take my money and I'm still waiting for my refund. I do not recommend using Partsengine.ca ever, I now shop locally. Lesson learned

Order rims for my car. On the website it guarantees fitness but after I put my order and prepaid they reach me by email and said it won't fit and suggested me a different rims with the wrong offset. I told them that they won't fit either but they sent me a diagram and said that offset difference is not that essential. After a week they sent another email saying they recheck and rims won't fit because of the offset difference)))) And suggested me new rims 100bucks more per one, so I cancelled the order. They said that refund will be after 10 business days, after a month I'm still waiting. Calling customer support, waiting on line for 10 min and got response "your refund will be processed at the end of this day" and it never was. Total scam, don't buy anything from them.

Slow communication, inaccurate stock listing,phantom shipping charges....I do not recommend dealing with this company...save yourself the grief and shop elsewhere

In classic "cart before the horse" fashion, I decided to look up reviews on this company only AFTER I submitted my order. Needless to say, I was more than nervous that I'd have a terrible experience and not receive my winter tires in time for the first snowfall of the season.

On the contrary, my entire experience with this company was nothing but completely positive. I was having a bit of trouble with placing the order online, but the sales rep I talked to helped me complete the order. He was friendly, professional, and helpful. My order went through, was processed, and showed up on my doorstep in rural Canada in five business days. All in all, it was a fairly flawless transaction, and they had BY FAR the best prices for the exact tires I wanted.

Couldn't be happier with this company. Hope your experience is as positive as mine.

I cancelled my order the day after I ordered it and this was before they mailed it to me. After a few calls and plenty of emails to the company it still took 1 month to get a refund. I own a business and we refund the customer in minutes.

Tried to order tires twice. Both times they said they were in stock. Both times, they did not ship as stated. Both times they did not contact me. Multiple times I needed to call them, and I was told they were backordered. After 2 months of delayed promises on the first order, I cancelled it. Took over a month to get my money back. On the last order, I cancelled as soon as they delayed shipped for a second time. I have been waiting 2 weeks for my $$. I will not order from here again.

Odered a wiring kit for my trailer plug incl. free shipping. First I got a email they cant send it to a PO Box, so I send them a Street address on same day. After that only Crickets till I phoned them and got told they want now $15 for shipping ( so much to free shipping) Cancelled my order. So far no refund on my CC. Never again.

They put pics thst don't represent what they send you. Then say, get refund authorization from site which is not on their site. I sent multiple emails. No answer Phoned, no answer
Tried their online chat which isn't there . And I have a part I can't use since it is not as it was described. Total crap company with no customer service.

Ordered parts, got charged for them on my credit card. Wouldn’t ship them unless I provided a government issued ID.

What company requires anybody to provide a government issued ID before they ship your stuff already paid for with your credit card?

Now waiting for a cancellation ticket and a refund. By the sounds of it based on other reviews, that will take months. Have forwarded their security policy email request to RCMP fraud department for further review.

Highly suspect company

I'm not even convinced this company actually sells/ships anything. I've been given the run around on a tonneau cover I ordered nearly 16 weeks ago now. And when I asked for the order to be cancelled and a refund issued, it was total radio silence. Seems like a scam through and through.

WARNING!!! IN MORE THEN LAST 10 YEARS I HAVE NOT EXPERIENCED ANYTHING LIKE THAT SHOPPING ONLINE LIKE WITH THIS COMPANY!!!!
Their website is misleading customers, they stated that they have item in stock and will be shipped within 2-5 business. After 6 business days I have to follow them and after a phone call to them I was informed that they don't have this item in stuck and they will follow with me on this ( yeah right ) Waited another 2 business days and no phone call from them. Emailed them I wanted to cancel the order to get my $1030 refund. After 10 business days still no refund and no reply to my email.
I lost already $150 dollars because this Thule item was on sale and it's not anymore and I could have it from Amazon in 3 days.
SHAME ON YOU I HAVE TO FOLLOW YOU TO GET MY MONEY BACK FOR SOMETHING I NEVER RECEIVED.