Park PM Anmeldelser 

I've dealt with Scott O' Brien multiple times and always found him to be very polite, helpful and very thorough in every aspect of his job. Nothing is too much trouble and having dealt with other property manager's before I can honestly say he's one of the best one's. Really nice guy.

Park Property Management are one of the best property factors to work with in Glasgow, working with them for many years have been very enjoyable. Scott O'Brien is especially helpful in providing all the relevant information to assist us with completing work for Park, Highly recommend!

Michael took the time to discuss and explain my invoices to me. I could not have asked for better help while panicking

Alistair was extremely helpful and dealt with my query in a very pleasant and timely manner, would highly recommend Park PM!

Phoned up with an enquiry about my bill, phones were certainly busy for a Thursday afternoon but lad named Michael was very helpful

Park Property Management have been looking after our development at Parkside Gardens in Motherwell for the past 12 months or so. At the time they took over communications were sporadic on occasions which I believe was due to a poor handover by the previous property management company. However , since that rocky start communications and overall service has improved greatly and credit for this should be given to Craig Massey (PM) and his backroom staff. Recently we had a number of issues at site and Craig was able to reach out to various stakeholders and support agencies in order to address all relevant matters. He dealt directly with outside agencies and suppliers when required and regularly kept local residents updated on progress. I appreciate that Craig has most likely got a number of sites to manage (which isn’t easy) and hopefully now he has managed to pull things together at Parkside Gardens he is finding the job less stressful and more enjoyable.

Great company with attentive, helpful staff. Would highly recommend Alistair in particular

We have had the pleasure of working alongside Scott O'Brien for some time now, and the experience has been consistently positive. They are professional, reliable, and always maintain a high standard in their work.
Communication is clear and efficient, and they approach every situation with a proactive and solutions-focused attitude. It makes a real difference working with someone who takes pride in what they do and understands the importance of teamwork.

We truly value the working relationship and would highly recommend both Scott and their company to others seeking dependable and high-quality service.

In the time we (Robert & Karen Gray, 4 Edward Place) have been dealing with Scott we have found him to be courteous, efficient and professional and would like to thank him for all he does for us as a complex. Thank you Scott

I have dealt mostly with Scott O'Brien at Park Property.
Scott is very helpful and does his best to get the job done on time, every time. Factors really do have a difficult job. It's not easy for them, chasing funds for essential repairs etc. People don't see the time and effort that goes into dealing with multiple tenants and occupiers. I have worked previously with other factoring companies and could honestly say that Park Property are by far the best out there.

We’ve been working with Scott O’Brien and the Park PM team for over five years. They’re always incredibly efficient and prioritise resolving clients’ issues promptly. We truly believe the team consistently goes above and beyond to deliver exceptional service.

Have dealt with Scott O’Brien at PPM on a number of occasions and have found him to very professional, knowledgeable and personable. Replies quickly and effectively to concerns and actions requests effectively.

Picassa dealt with my enquiry really quickly and helped me understand my invoices.

Do not use this company they have no respect for their customers. Poor communication and never come back to you. Charge too much and haven’t got a clue. The worst factors I have dealt with.
Keep away from!!!

Called in regarding some issues, got Michael on the phone, he was very friendly and helpful and took the time to help me and explain things.

I had a very positive experience with the company and wanted to share. I had a serious property issue and it was resolved quickly and efficiently. All the staff I dealt with were professional, knowledgeable and nothing was a problem. Thanks PPM for your support.

I am currently in an unresolved dispute with this company regarding a boundary fence for which I paid my agreed contribution of £57 in February 2024. Despite repeated assurances that the fence would be measured and repaired “the following week,” absolutely no progress was made. Instead, I received a series of inconsistent updates followed by increasingly aggressive demands for further payment.

In my experience, the company fails to organise work within a reasonable timeframe and does not provide clear, reliable communication. I have retained all correspondence documenting delays and contradictory statements.

Based on my dealings to date, I am extremely dissatisfied with the service provided and do not consider the company’s conduct to meet an acceptable professional standard. This company is redundant, taking people's hard earned cash and offering very little in return.

PPM took over the factor management of the new build estate a live on. We never got anything to set up a direct debit with them we then received an unnecessarily aggressive letter saying we had missed a payment and were being billed with a late fee. A bill of which we're yet to receive a original invoice of. We called it was paid and the late fee was waved but no less than 6 months we have another late payment letter without an original invoice?
Abysmal service

Charges seem quite high.
I have paid a standing order every months now I'm getting hit with invoice over two hundred a month .this was never the case before. Also have a cheek to add charge for missed payment when i have not received invoice.

In line with many reviews on here I have been disappointed with the performance of Park PM since they took over the estate. The good news is that the company recognise their poor performance. I quote:

'I would like to apologise for our performance, from our finance team through to property maintenance, or lack thereof.'

As mentioned in previous reviews debt management and chasing of invoices from residents appears to be non-existent and repairs remain outstanding for months.
As also mentioned the complaints process is bureaucratic.

We shall see how things progress after the General meeting for the site.