Reported a faulty charger which has been out of use for well over 1-2 months now, to be told 'we're aware but we can't tell you when it'll be fixed.' Cannot believe companies like this who win activ... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have used the Hubleon/ParkRecharge EV charger weekly in my local council carpark for over a year. It has constantly given a first class charging experience. In the early days I needed to re... Vis mer
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We visited Whitehill Country park in Devon. We were struggling with the electric charger for our car. My girlfriend spoke Adam Daniels who was an absolute gem very helpful polite and professio... Vis mer
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Simple to use, yet I encountered a minor issue. I phoned customer services and was answered straight away, by a human, not a robot, who helped me instantly and resolved my problem on the spot. Incredi... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Power Up Your Electric Vehicle with Cutting-Edge and Innovative Charging Solutions from ParkRecharge. ParkRecharge provide state-of-the-art destination charging for commercial EV charging solutions! We are committed to revolutionizing the way you charge your electric vehicle, ensuring a seamless and eco-friendly driving experience. We understand the growing demand for reliable and efficient EV charging infrastructure. With our expertise and advanced technology, we provide comprehensive solutions that cater to our customers' commercial needs. Whether you are a business owner or fleet operator, we have the perfect charging solution to meet your requirements. Why trust ParkRecharge for your EV charging needs? Here's why: Cutting-Edge Charging Technology: Our company stays at the forefront of EV charging innovation, offering you the latest advancements in charging technology. From smart charging stations to fast and ultra-fast charging options, we have the ideal solution to power up your electric vehicle swiftly and conveniently. Extensive Charging Network: We have strategically placed charging stations across key locations, ensuring that you never have to worry about finding a reliable spot to charge your EV. Our comprehensive network covers fleets, businesses, public and more, allowing you to embark on long journeys with confidence. Customized Solutions: Every EV charging need is unique, which is why we offer tailored solutions that fit your specific requirements. Whether you need a home charging station or a multi-port charging hub for your business, our expert team will design and install a solution that matches your needs perfectly. Seamless Integration: We understand the importance of a hassle-free charging experience. Our charging stations are designed for easy integration with existing electrical infrastructure, making installation and usage effortless. With user-friendly interfaces and compatibility with various vehicle models, you can charge your EV with utmost convenience. Eco-Friendly Commitment: Contribute to a greener future. We prioritize sustainability by using renewable energy sources and employing energy-efficient technologies in our charging infrastructure. Together, let's make a positive impact on the environment while embracing the future of transportation. Unlock the full potential of your EV fleet. Join thousands of satisfied customers who rely on our cutting-edge EV charging solutions. Embrace the convenience, reliability, and sustainability of our network and take a step towards a cleaner, greener future. Contact us today to learn more about our services and how we can help power your electric vehicle with our advanced charging solutions
Kontaktopplysninger
Office 2 Montpelier Farm, CM1 3PJ, Chelmsford, Storbritannia
- 0808 186 2196
- info@parknrecharge.net
- parknrecharge.net
4,1
Bra
42 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Poor experience when reporting faults
Reported a faulty charger which has been out of use for well over 1-2 months now, to be told 'we're aware but we can't tell you when it'll be fixed.'
Cannot believe companies like this who win activity in public/council car parks don't have SLAs in place for repair and re-commission times.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ParkRecharge - UK
Hi Mr Bevis,
Thank you for your review. Sorry to hear you have had some issue with your local charger.
To clarify the situation, ParkRecharge provides a remote software and support service to the council. In this case, we do not provide maintenance and repair services, this is provided by a 3rd party that the council contract directly.
As part of our support service, we automatically notify the council and their maintenance provider as and when their chargers go offline or experience faults. We also log and forward any direct reports that come from users to the relevant parties to emphasise the need to resolve. Additionally, our network managers hold regular catch-up meetings with maintenance providers to chase for updates on outstanding issues so that our support team can update users whenever possible.
Unfortunately, in this case the maintenance provider has attended the site but due to the manufacturer leaving the UK market they are having difficulty sourcing the replacement part needed to resolve the issue - the council are aware and the maintenance provider has operated within their SLA agreement.
Our team will continue to chase the maintenance provider for updates and support resolution of the problem in any way we can remotely.
Apologies for the inconvenience.
Kind Regards,
ParkRecharge Support Team
Great customer service
Great customer service, very polite and helpful throughout the application process.
22. april 2026
Svar fra ParkRecharge - UK
Hi Stuart,
Thank you for your review - it means a lot to us.
Glad to hear the team were able to help you get started and answered all your questions.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
felt bit rushed but got basics
13. april 2026
Svar fra ParkRecharge - UK
Hi Ewan,
Thank you for your review. Sorry to hear you had some issues charging but glad you were satisfied overall.
If there are any issues you would like to make our team aware of, please use the contact details in the app to reach out to our support team. Any improvements that are identified will be passed to the relevant team to help improve our services.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Svar fra ParkRecharge - UK
Hi Vanessa,
We're glad to hear you were able to get set up and charging without an issue. Thank you for your review.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
It’s needed for my company
It’s needed for my company, got to have this card as the app doesn’t always work and you can get stranded
31. oktober 2025
Svar fra ParkRecharge - UK
Hi Ray,
Thank you for your review. We're glad to hear you have received your RFID card.
Sorry to hear you have had issues using the app. If there is any feedback you can give us on the app, please contact the support team using the contact details on the charger sticker or in the 'Help & Information' section of the app.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Svar fra ParkRecharge - UK
Hi Dennis,
Thank you for your review. We're glad to hear you have received your delivery and hope you have a pain free experience at the charge point.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Had lots of problems with the app for…
Had lots of problems with the app for park and recharge especially on the national grid site but now sorted
3. februar 2026
Svar fra ParkRecharge - UK
Hello,
Thank you for your kind review. Sorry to hear you had some issues initial with the National Grid charging app but glad this has been resolved for you now.
If there are any issues you would like to make our team aware of, please use the contact details in the app to reach out to our support team. Any improvements that are identified will be passed to the relevant development team to factor in to future app updates.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
I called as I couldn't get to work and…
I called as I couldn't get to work and they were brilliant
5. januar 2026
Svar fra ParkRecharge - UK
Hi Mark,
Thank you for your review. Apologies you had an issue getting started but we're thrilled to hear you had a positive experience with our support team.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Charging made easy at kast
19. desember 2025
Svar fra ParkRecharge - UK
Hi Ann,
Thank you for your review. We're glad to hear you have had a positive experience using our services.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Much better with an RFID card!
Have now got an RFID card so getting connected is much more painless than having to log into the app, etc etc.
16. desember 2025
Svar fra ParkRecharge - UK
Hi Karen,
Thank you for your review. We're glad to hear you're RFID card has improved your charging experience.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
very good ,quick service and…
very good ,quick service and resolution of the problem
31. oktober 2025
Svar fra ParkRecharge - UK
Hi Manish,
Thank you for your kind review. I'm glad to hear our team were able to help rectify your issue and get you charging.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Svar fra ParkRecharge - UK
Hi John,
Thank you for your review. We're glad to hear you're fob made it to you nice and quickly.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
The help desk team was really really…
The help desk team was really really helpful and all credit to Erin for sorting out my new key fob purchase when I put in the wrong delivery address.
17. oktober 2025
Svar fra ParkRecharge - UK
Hi Geoffrey,
Thank you for your kind review. I'm glad to hear Erin was able to help rectify the delivery address issue and get your fob to you.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
Disgusting exploitation
Had to pay 10 pounds to pay for the privilege of charging my car up in a corporate building after being given advice from the companies customer care team that this would be the best method of loading credit on
Disgusting
Edit update
I had to pay £10 for the card which I need to upload money on ! I’m not objecting to paying for usage I’m objecting to paying £10 for you supplying me with a card to use your equipment
Edit 2
Thank you for your reply I really appreciate the explanation
I am going to keep the card as I haven’t got the capacity or time to send back
Probably worth noting that all other vendors for charging electric vehicles send a complimentary card to use FOC
Probably may need to review
18. september 2025
Svar fra ParkRecharge - UK
Hi Deborah,
Apologies you are not happy with your experience using Park & Recharge. We operate chargers based on the owners requirement which normally requires users to pay for usage.
Update: Sorry for the confusion around this issue. RFID cards are not mandatory to use on our system as you can start and stop charging sessions through the Park & Recharge app. Our support team often recommend RFID cards as an optional alternative start method for users that prefer not to use the app each time they plug in. If you would like to return the card and request a refund, please contact the support team on support@parknrecharge.net.
Kind Regards,
The Park & Recharge Support Team
Really helpful call centre after…
Really helpful call centre after problems getting the charge to start
8. september 2025
Svar fra ParkRecharge - UK
Hi David,
Thank you for your kind review. I'm sorry to hear you had issues getting started initially but glad to hear the team got you sorted.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
I ordered an RFID card a week ago and…
I ordered an RFID card a week ago and it has yet to arrive. Probably not a good idea to ask people to review the service when you haven't provided it.
13. august 2025
Svar fra ParkRecharge - UK
Hi David,
Apologies for the delay in the RFID card reaching you. We generally expect RFID's to arrive with the customer within 2-3 working days from the point of being dispatched - I have just checked our logs and can see a card was dispatched to you on the 14th, the morning after the order was placed.
Hopefully the card will arrive before the end of the week but if it has not arrived by Monday 25th, please contact the support team on support@parknrecharge.net and we will dispatch a replacement.
Kind Regards,
The Park & Recharge Support Team
Svar fra ParkRecharge - UK
Hi Stuart, Thank you for your review it means a lot to us! If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
Very reliable EV Car Charging
I have used the Hubleon/ParkRecharge EV charger weekly in my local council carpark for over a year.
It has constantly given a first class charging experience. In the early days I needed to report a fault, which was rectified quickly, and since then there has never been a problem.
Obviously this 7Kw charging point is never going to be a rapid charger, but by arrangement with the council, the price per kilowatt is similar to what one pays at home, and therefore much cheaper than a forecourt. If other cars connect, it does mean that charging times increase. That's the only drawback.
The customer support is first class. They pick up, listen and act.
Write to your council and insist on a Hubleon/ParkRecharge charger.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ParkRecharge - UK
Hi Albert,
Thank you for your kind review. I'm glad to hear you have had a first class experience when contacted our support team and thank you for making us aware of the fault you had found.
We're always here if you need us - Happy charging!
Kind Regards,
Park&Recharge Support Team
I have credited 20 pound accouny and…
I have credited 20 pound accouny and still i have not been able to use the ev charge point where i work
I also applied for a RDIF card which cost me 10 pound and i havent received that neither ...£30 for nothing
17. juli 2025
Svar fra ParkRecharge - UK
Hi Mark,
Apologies for the delay in the RFID card reaching you.
I have just checked our logs and can see a card was dispatched to you on the 17th, the day the order was placed. We would normally have expected the card to have arrived by now so there is a chance it may have been lost in the post. If the card is not received by the end of the week, please contact the support team on support@parknrecharge.net and we will dispatch a replacement.
RFID cards are not mandatory for using the chargers at your work place so you are still able to use your credit to start and end charging sessions from the app in the meantime.
Alternatively we can also issue a refund for the credit and card if preferred.
If you need support with using the app to start, issuing a replacement card or anything else, please do not hesitate to contact our support team over the phone or via email for help. Your workplace has a dedicated phone line which we do not post online but the number can be found in the contact us section of the app as well as on the chargers themselves.
*Update: Hi Mark, just wanted to follow up - I can see you received and used your RFID card last week Apologies again for the delay in this reaching you. If you have any other issues please contact the support team directly on support@parknrecharge.net.
Kind Regards,
The Park & Recharge Support Team
Helpful customer service
When i had to make a call because i was having issues, the operative i spoke to was very helpful
23. juni 2025
Svar fra ParkRecharge - UK
Hi Tracy, Thank you for your review it means a lot to us!
Apologies to hear you had issues initially but we're glad to hear the support team were able to help you through.
If you have any issues in the future, don't hesitate to let us know, we're always happy to help.
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