I found stuff I did not find elsewhere. Shipment was prompt. Item and packaging was received in perfect condition. I am likely a repeat customer.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
PackTurtle had my dogs' favorite stuffie toy at the best price, and it arrived faster than the ones I've bought from another company. I will definitely be a repeat buyer when they have the item back... Vis mer
Selskapet har svart
Everything was shipped out very promptly. I thought the prices were very fair and my items arrived completely undamaged. It was a positive experience from placing my order to receiving my delivery. T... Vis mer
Selskapet har svart
Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!
Kontaktopplysninger
Chesapeake, Virginia, USA
- 888-382-3967
- help@packturtle.com
- packturtle.com
4,8
Enestående
152 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great communication and packaging
Great communication and packaging. I appreciate you!
29. oktober 2024
Svar fra Pack Turtle
Thank you so much, Sandra! I'm so happy to hear you were pleased with the communication and packaging. It's amazing customers like you that make what we do so rewarding. I hope you enjoy your action figures, and I look forward to serving you again soon!
Svar fra Pack Turtle
Thank you for your positive review! We aim to provide the best experience, and we're happy we could meet your expectations. Looking forward to your next visit!
Great experience
I ordered the premium finish ss03 megatron and loved it. Packaging was amazing and so was the figure. Pricing was the best I could find as well. 5/5 would recommend
25. oktober 2024
Svar fra Pack Turtle
Thank you for the awesome review! We're so happy to hear you loved the Premium Finish SS03 Megatron Figure and that both the packaging and pricing exceeded your expectations. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Thanks for choosing Pack Turtle!
Shipping was fast and the product was…
Shipping was fast and the product was delivered not damaged. Thank you so much! Will be making another purchase soon!
25. oktober 2024
Svar fra Pack Turtle
Thank you, Alysia, for your review! We're pleased to hear your order arrived quickly and without any issues. We truly appreciate your support and look forward to your return. Feel free to reach out with any questions.
Svar fra Pack Turtle
Thank you so much for your kind review, Shihab! We truly appreciate having you as a customer and look forward to welcoming you back soon. If you need anything at all, don’t hesitate to reach out. Thanks again!
Cheryl
I paid extra for fast shipping and did not get fast shipping.
I paid extra for fast shipping. I didn't receive it any earlier than normal so I asked for the fast shipping fee back of $10.23 .This company didn't even ship my package until late the next day then wanted to blame it on the hurricanes. Now they are ignoring me and blocked me from their website. I don't recommend. Horrible service. My item was late. When you said Thursday or Friday and it showed up Saturday. What is that called? I paid 10.23$ for 2-4 day shipping. I received it in 5. Can you do the math? They also blocked me from their website and refuse to reply to me on email but can reply to my review. It's $10.23 if a company is this greedy over that then they need to shut the doors. Amazon and eBay have all the figures they have with a better price and now that I've experienced them the same shipping date. Also the box to the figure was damaged. And my figure was opened and taken out of the box. Horrible service. Scam artists
7. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pack Turtle
As explained in our shipping policy, orders placed after 11:00 AM are shipped the next day. Your order was placed after 11:00 AM on Monday, and it was shipped at 2:20 PM on Tuesday. You received your order on Saturday, 4 days after shipment. This is within the estimated USPS Priority Mail delivery estimate of 2-4 days. Despite the weather delays in your area due to Hurricane Helene, your order still arrived on time. Even though your order was delivered within the estimated time frame, you insisted on a refund of your shipping costs. We offered a full refund for your order upon return of the product, which you declined. Demanding a shipping refund when your order was not late is considered an attempt at fraud. We have a zero-tolerance policy against fraud and also harassment.
Stood by their product, overall very positive experience
Ordered a D&D Black Dragon Trophy Plaque (originally made by WizKids, a WOTC subsidiary) from PackTurtle and the order shipped quickly and was incredibly well-packaged.
When it arrived I had some questions about the paint job on the model not matching the promo images from WizKids (the dragon heads do not have the green overtone shown in WizKids' promo images) and reached out to PackTurtle to ask about it. Despite PackTurtle only being a reseller and not manufacturing original item, Cheryl sent photos of each of the Black Dragon Trophy Plaques they had in inventory and offered to either do an exchange for any of the heads in their inventory or a refund if I was unhappy with the paint job on the trophy I had received.
After looking at each of the items in inventory I could tell it was a quality control issue on WOTC's end and not an issue with the specific item sent by PackTurtle so I kept the one I had, but PackTurtle's willingness to back the quality of their products, even when they weren't the original manufacturer, is something I don't usually see with resellers.
Additionally, Cheryl was incredibly polite and helpful throughout the entire process. I wouldn't hesitate to shop from them again in the future and highly recommend them as an online merchant.
18. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Pack Turtle
Hi Corwin,
Thank you so much for the thorough Trustpilot review! It is important to us to receive positive feedback through reviews like this. It was such a pleasure helping you and I am looking forward to seeing you again soon. Let us know if there is anything you may need. Thanks again, Corwin and have an amazing week!
Cheryl
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.