Packhelp Anmeldelser 2 194

This has been one of the worst experiences I've had with a supplier. Typically, a service is either good or bad, but with Packhelp, they simply don’t respond at all! My order was supposed to arrive today, yet it’s still marked as 'Processing,' and support has been completely unresponsive for over two weeks. Even before this, responses were extremely slow.

What’s worse, there’s no way to cancel the order—they’re essentially holding my money hostage. If you're working with customized goods, be very cautious about dealing with this company. Their social media is dead silent, and they don’t reply to anyone on any channel. I regret choosing them for my business needs.

Szybka pomoc. Polecam :)

I emailed the team with a special request for the order I had just placed and Magdalena was extremely helpful and polite with her swift responses and keeping me informed about my order.

Very friendly, quick and proffessional help.

Magdalena helped with a question before placing the order.

Servicio súper rápido, amigable y satisfactorio. Siempre compramos nuestro packaging en Packhelp para todos nuestros proyectos. Además de la calidad, queremos destacar que también resuelven todas nuestras dudas con muchísima profesionalidad y rapidez. ¡+5 estrellas!

_

Super fast, friendly, and satisfactory service. We always buy our packaging from Packhelp for all our projects. Besides the quality, we want to highlight that they also solve all our questions with great professionalism and speed. +5 stars!

I contacted the online assistance for packhelp. Magdalena was so kind to assist me with my question. She was very responsive and patient.

Amazing company with a fast and precise customare care! Thank you

Great support and high quality products. Would definetly recommend.

Kasia was great, responsive, and found a solution to my problem quickly. Really appreciated her kind support!

I requested an invoice and Magdalena quickly explained that it would be produced once the goods had been despatched. This morning, Magdalena personally ensured that I received my invoice.
Many thanks for efficient and friendly service!

Thank you to Magdalena for your fantastic customer service! Your fast replies and helpful guidance when ordering made everything easy!

Muy buena atención, resolviendo todo con eficacia y rapidez.

Aparte que todo lo que he pedido siempre ha llegado en perfectas condiciones y tiempo y con una muy buena calidad precio. En esta última ocasión, he tenido un problema (me equivoqué yo de referencia al hacer un pedido) y solo me han puesto facilidades y ayuda para solucionarlo y poder comprar el artículo que si que necesitaba.

Han sido rápidos, eficaces y (algo que valoro mucho) amables.

Muchas gracias en particular a Magdalena que ha sido la encargada de solucionar mi caso.

Pokud dělá člověk u Packhelp objednávku poprvé, je to trošku složitější s orientací, nahráváním a vysvětlením. Člověk se hodně prokliká. Naštestí je mnoho videí na youtube a Helpdesk Vám ale hned odepíše, pošle videa a videa jak by měla být objednávka správně. Za mě 4*. Děkujeme.

We engaged with Packhelp to produce custom packaging for our brand, but the quality of the products we received was severely below expectations. After discovering that nearly 50% of the order was defective—ranging from unreadable information to misaligned prints and bleeding ink—we immediately raised these concerns.

Despite our attempts to resolve the issue professionally, the process has been a source of immense frustration. Rather than taking full responsibility, Packhelp insisted that we count the faulty products ourselves—a task that should have been part of their quality control. Additionally, it became clear during the exchange that they do not directly handle production, which raised even more concerns about oversight and accountability.

The customer service team was unresponsive at times, and their proposals to resolve the issue—such as either recollecting all boxes for sorting or offering vague potential refunds—were inadequate and did little to address the operational disruptions caused by the defective products.

We sincerely regret choosing to work with Packhelp, as this experience has cost us valuable time and effort. We cannot recommend them to any business looking for a reliable packaging partner.

El servicio de atención al cliente es excelente.
Rápido en contestar, muy amable y atento,
es de agradecer este trato profesional.

Despues de comprar unas muestras y decantarme por un pedido personalizado. El equipo de atención al cliente (Magdalena muchas gracias por tu ayuda) ha estado pendiente en todo momento para solucionar cualquier incidencia con la producción.

Demostrando un alto nivel de compromiso con la satisfacción y dandome tranquilidad durante toda la experencia de compra