pełno literówek w panelu, zgłosiłem im to - to ich odpowiedź "Czy możesz opisać problem z błędem lub prośbę, i jakie kroki podejmujesz, aby go odtworzyć?" moje zgłoszenie "kolejny błąd Pro... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialSwobodna 1, 50-088 Wrocław, Krzyki, PL
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Korzystam z usług OVH od wielu lat, może to 10, a może więcej. Najlepiej to świadczy o wysokiej jakości obsługi. Ceny są bardzo dobre, a i usługi świadczone są na dobrym poziomie. Jeśli mam jakiś prob... Vis mer
Selskapet har svart
Chciałbym podzielić się bardzo pozytywnym doświadczeniem z obsługą klienta OVHcloud. Moje zgłoszenie numer CS15573709 zostało obsłużone bardzo szybko, rzeczowo i z dużą życzliwością. Otrzymałem ja... Vis mer
Selskapet har svart
Chciałbym serdecznie podziekowae za pomoc, jakiej udzielono mi w zakresie hostingu, dzialania strony oraz administracji panelem OVH. Otrzymane wsparcie było konkretne, rzeczowe i przede wszystkim s... Vis mer
Informasjon om virksomheten
Om OVHcloud - Poland
Skrevet av virksomheten
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktopplysninger
Swobodna 1, 50-088, Wrocław, Krzyki, Polen
3,5
Middels
121 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super fast and efficient support
Super fast and efficient support — solved exactly what was needed.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Piotr,
Thank you for sharing your positive experience with our support team.
We are delighted that our team has been able to respond quickly and effectively to your needs, allowing you to take full advantage of our solutions.
We continue to work to deliver a high-quality user experience, striving to simplify our processes and make our services more accessible and efficient.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Rażąca niekompetencja
Płatny hosting to dno. W nieskończoność wykazuje "zadania w toku" przy prostej próbie dodania subdomeny. Na panelu informacyjnym pokazuje inny IPv4 niż jest faktycznie. Korzystanie ze wsparcia to strata czasu - posadzili tam chyba praktykantów, którzy nie odróżniają np. hostingu od domeny. Totalna porażka, szkoda pieniędzy, a przede wszystkim czasu! Wyjaśnienia udzielane przez konsultantów to powtarzany w kółko bełkot – chyba AI...
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Leszek,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
EDIT : Thank you for the OVHcloud account information.
I see that you have incident ticket CS11363587 open regarding your request. In order to prioritize its processing and ensure you receive a response from my web support colleague handling the ticket, I have just initiated an escalation.
My colleague will check the escalation and get back to you as soon as possible.
Regards,
Maxime.R
I found out what i was looking for
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Filip,
We are delighted to hear that you have found what you were looking for at OVHcloud!
It is always a pleasure to know that our services and resources have been able to meet your needs and expectations.
Our goal is to provide clear and accessible solutions to help our customers achieve their goals and we are pleased to have been able to achieve this in your case.
If you have any further questions or need further help in the future, feel free to contact us by phone or ticket, via Live Chat or social media. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
nie mozna sie tam dodzwonic
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Pawel,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
If you have any difficulties, our support teams are of course at your disposal by telephone from Monday to Friday from 8:00 a.m. to 6:00 p.m. or by ticket (response time 24:00 to 48:00 a.m.), via Live Chat (7 days live) or social networks (Monday to Friday from 8:00 a.m. to 6:00 p.m.).
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
The entire OVHcloud support team would like to thank you for your understanding, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Trasferimento dei servizi in ovh cloud
Ho contattato il supporto clienti per avere informazioni sui trasferimenti dei servizi in OVHcloud, mi ha risposto un agente di nome Andrea che mi ha dato delucidazioni su come procedere e consigli sulle estensioni di dominio.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Alessandro,
Thank you for taking the time to share your experience with our support team.
We are delighted to hear that you have received a helpful response and relevant advice from our agent to assist you in your process of transferring services to OVHcloud.
We are proud of our support team who work hard to provide accurate answers and effective solutions to our customers. Transferring services can sometimes seem complicated, but we strive to make this process as seamless as possible, and we're glad you found the experience to be positive.
We continue to improve our services and support to meet our customers needs even more efficiently.
If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
CS11218862
CS11218862 - Wszystko załatwione w miłej atmosferze. Polecam.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Kamcio,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your review with our colleague in charge of your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.
Best Regards,
Maxime.R
Terrible support.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Kliencie,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. We are working hard to improve our support.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Zgłoszenie numer CS11157570 dotyczące…
Zgłoszenie numer CS11157570 dotyczące migracji serwerów na nowe oraz przeniesienia zobowiązań terminowych- realizacja przekroczyła oczekiwania :) OVH odpowiada szybko, konkretnie, prokliencko. Bardzo dziękuję Panu Michałowi za pomoc.
A oferta OVH, poziom świadczonych usług i ich ilość jest na najwyższym poziomie.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Krzysztof,
Thank you for taking the time to share this very positive feedback with our colleague.
Our ambition at OVHcloud remains to offer our customers quality services and support.
It’s always gratifying to see that the teams are mobilized to provide you with a quality customer experience.
All OVHcloud support teams remain available on our different channels, whether by phone or ticket, via livechat or social networks.
Sincerely,
Homefa S.
Professional and Kind Support
We recently had to cancel a dedicated server contract at OVHcloud, and while the initial terms didn't allow early termination, we were lucky to be assisted by Michał G. from the Claims Department.
Michał handled our case with real professionalism and empathy. He listened, offered a fair solution, and even made an exception to cancel the commitment after we transitioned to a new OVH server. Thanks to his support, the whole process felt human - not just policy-driven.
Huge thanks to Michał for his help and flexibility. It's the kind of support that makes you want to stay with a provider. We have been using OVH as a technical partner for our company for over 4 years now, and we are going to continue working with OVH as they are true professionals and the best in the business.
18. mai 2025
Svar fra OVHcloud - Poland
Hello there,
Thank you for your 5 star rating ⭐⭐⭐⭐⭐
This is a great recognition of the work of our collaborator Michał and all the teams.
We are pleased to have been able to meet your expectations thanks to a personalized support.
At OVHcloud, we remain fully committed to providing you with quality service.
We look forward to working with you.
Sincerely,
Homéfa S.
Luca is the best
Luca is the best! will care about you and help much!
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Mykola,
We appreciate the time you took to share your kind words about our services. I share it with Luca.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie.D
OVH POLAND
Nie znalazłem lepszej oferty serwerów dedykowanych eco w Polsce. Czasami trzeba poczekać chwilę dłużej i upolować jakieś rabaty albo dobre okazje na dedyka. Support stara się pomagać jak może i na korzyść klienta. Polecam :)
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Mateusz,
Thank you for taking the time to share your experience with us on Trustpilot.
We are delighted to know that our range of “ECO” dedicated servers meet your needs and that you have appreciated our approach to the situations faced by our customers.
We understand that sometimes there may be slightly longer delays in getting the best deals or discounts, but we are pleased to know that you have found our support to be up to the task of helping you find the best solutions.
Our support team is always ready to help and find solutions that meet the needs of our customers.
We are proud to offer dedicated servers that meet our customers’ needs while being environmentally friendly.
We continue to improve our services and support to deliver an even smoother and more efficient user experience.
Thank you again for choosing OVHcloud, and for recommending our services.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Swietna oferta z przyjaznym supportem
Jestem pod wielkim wrazeniem jakosci obslugi klienta w OVH. Poszukiwalem dobrej oferty na serwer dedykowany i udalo sie znalezc bezkonkurencyjna oferte w OVH. A przeszukalem chyba juz caly inernet (:
Szybka reakcja na wyslane zgloszenia i zawsze sprawa rozwiazana na moja korzysc.
Serwer smiga i daje sie dowolnie konfigurowac bez zadnych problemow.
Wsparcie na poziomie wyzszym niz polski standard.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Robert,
Thank you for taking the time to submit your feedback on Trustpilot and I am happy to read this feedback on our support.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Dziękujemy całemu zespołowi OVH
Dziękujemy całemu zespołowi OVH, który wykazał się dużym profesjonalizmem podczas procesu zmiany serwera na inny. Wiele rzeczy można sprawnie załatwić telefonicznie lub mailowo. Miłe i ludzkie podejście do tematu oraz duża elastyczność w rozwiązywaniu problemów na korzyść klienta.
Używamy OVH (serwer dedykowany) od 10 lat. Jesteśmy bardzo zadowoleni z poziomu świadczonych usług. Wiadomo, że zawsze kilka małych rzeczy można poprawić ale jeśli chodzi o rynek hostingu to zdecydowanie polecamy -
szczególnie polski oddział OVH !!!!
Obsługa klienta na najwyższym poziomie!!
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Jacek
Thank you very much for your glowing comment and I am delighted to read that your experience with our OVHcloud team has been so positive.
We really appreciate your recognition of our professionalism and commitment to providing excellent customer service.
We are pleased to hear that you have been able to resolve your issues effectively by phone or email, and that our team has demonstrated a pleasant and humane approach, while being flexible in resolving issues.
Congratulations also on 10 years of using our dedicated server services!
We are delighted to know that you are satisfied with the level of service provided and we take note of your comments on our "Polish" subsidiary.
We are committed to continuing to improve our services and deliver an outstanding user experience.
If you need anything in the future, feel free to contact our support team by phone or ticket, via Live chat or social networks.
We are at your disposal to help and assist you in managing your services.
Best wishes,
Your OVHcloud advisor
^LaiM
-----
Witaj Jacek
Serdecznie dziękuję Państwu za ten komentarz i z przyjemnością przeczytam, że Państwa doświadczenia z naszym zespołem OVHcloud były tak pozytywne.
Naprawdę doceniamy uznanie dla naszego profesjonalizmu i zaangażowania w dostarczanie doskonałej obsługi klienta.
Cieszymy się, że udało Ci się skutecznie rozwiązać problemy przez telefon lub e-mail, a nasz zespół był w stanie wykazać się miłym i humanitarnym podejściem, jednocześnie zachowując elastyczność w rozwiązywaniu problemów.
Gratulujemy również 10 lat korzystania z naszych usług serwerów dedykowanych!
Cieszymy się, że są Państwo zadowoleni z oferowanego poziomu usługi i zwracamy uwagę na Państwa opinie na temat naszego "polskiego" oddziału.
Dokładamy wszelkich starań, aby stale ulepszać nasze usługi i zapewniać doskonałe doświadczenia użytkownikom.
Jeśli czegoś potrzebujesz w przyszłości, skontaktuj się z naszym zespołem pomocy telefonicznie lub za pomocą zgłoszenia za pośrednictwem czatu na żywo lub mediów społecznościowych.
Pozostajemy do Twojej dyspozycji, aby wspierać Cię w zarządzaniu usługami.
Z poważaniem,
Twój konsultant OVHcloud
^LaiM
Przepraszam za mojego Polaka. Używam tłumacza.
Odradzam dla większych projektów.
Jeżeli chcesz łączyć kilka serwerów z różnych hostingów odradzam ci zakupu serwera na OVH.
Posiadam 3 serwery na różnych hostingach, jednak ochrona ovh przy dużej liczbie przesyłanych danych między serwerami blokuje pozostałe 2 serwery, przez co cały sas pada. Dodatkowo po kontakcie z supportem informują że to po stronie konfiguracji serwera, z tym że na serwerze jest jedynie iptables który nawet był czyszczony do 0 aby się upewnić. Wysyłają maila o tym że włączają dodatkową ochrone, ale jak się prosi o dodanie ip do whitelist to już trzeba zapłacić bo to konfiguracja serwera.
Fragment maila:
nasz system monitorowania sieci wykrył nietypowe wzorce ruchu, które mogą wskazywać, że usługi powiązane z adresem IP ***.**.**.** stały się celem ataku.
Aby wyeliminować złośliwe działania i zapewnić bezpieczeństwo, będziemy teraz kierować Twój ruch przez nasze Scrubbing Centres.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Łukasz,
I would like to inform you that I will reply in English, thank you for your understanding.
Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you've experienced with our services while managing your OVH servers. We understand how frustrating this can be, especially with larger projects.
We have taken note of your concerns regarding the impact of our protection on the communication between your servers.
To better investigate the situation, I would kindly ask you to provide the OVHcloud account identifier (found in the email you received, e.g., xx12345-ovh). This will allow us to handle your request with greater accuracy and verify the security configurations in place.
Thank you for bringing this matter to our attention. We are committed to improving our services to better meet the needs of our clients.
Best regards,
Dieynaba K.
The matter was resolved quickly and… fast
The matter was resolved quickly and professionally. The company is able to adapt to the client.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Mateusz,
I'm delighted to read your positive comment, and I want to thank you for taking the time to share your experience.
We are pleased to know that your case was resolved quickly and professionally and that we were able to adapt to your needs.
At OVHcloud, we are committed to providing excellent customer service and responding quickly and efficiently to all requests.
This is why we are constantly improving our services and support, including our billing system and our website.
We are also proud of our commitment to adapt to our customers, in order to meet their needs and offer them an optimal user experience.
We're glad to know that we've been able to do that for you.
If you need any help in the future, please feel free to contact our support team by phone, ticket, Live Chat or social media.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Nieuczciwe praktyki – automatyczne przedłużanie bez zgody!
Kupiłem serwer wirtualny bez umowy terminowej, płacąc z góry za jeden miesiąc. Po upływie tego okresu, pomimo braku zobowiązań, firma samodzielnie przedłużyła usługę i wystawiła kolejne faktury, których nie miałem zamiaru opłacać, bo serwer nie był mi już potrzebny.
Napisałem do supportu (zgłoszenie CS10720634), ale odpowiedź była jednoznaczna – muszę zapłacić za serwer, którego nie przedłużałem. Nie mam nawet możliwości rezygnacji z usługi w panelu klienta, dopóki nie ureguluję faktur, które firma wystawiła bez mojej zgody.
To jawnie nieuczciwa praktyka! Unikajcie tej firmy, jeśli nie chcecie płacić za coś, czego nie zamawialiście!
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Krzysztof,
Thank you for providing the ticket number and your TrustPilot review. I'm sorry for the inconvenience encountered with the VPS renewal.
I was able to check the ticket CS10720634 and confirm the information provided by my colleague Eryk. The VPS service has been automatically renewed according to the renewal method you selected.
The pending invoice was indeed due and the service is now set to manual renewal. It will expire on March 1st if you do not renew it manually.
If necessary, this guide ould help you to configure the renewal method :
https://help.ovhcloud.com/csm/pl-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042841
Regards,
Maxime.R
Everything is nice and easy
Everything is nice and easy. Clear Comms. That's important!
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Daniel,
Thank you for taking the time to share this positive feedback about your experience with our support.
We do our utmost to offer efficient services and quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
Support nie istnieje
Support nie istnieje! Na pytanie o dostępność konfiguracji serwera dostałem odp. UWAGA "o jabłkach" - kolejce w sklepie i że jak przyjedzie dostawa jabłek, to się wyprzeda i nie wiadomo, kiedy będzie kolejne dostawa, bo kolejka jest długa". Dawno nie widziałem tak żenującego poziomu, a i czasu odp. na ticket..
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Wojciech,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with the processing time of your server.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers and reduce the processing time of requests.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
Nic nie dziala tak jak powinnowo
Nic nie dziala tak jak powinnow. Nawet ustawiajac krok po kroku jak w instrukcji nic nie dziala albo na jakims etapie ustawiania nie ma takiej opcji jak w instrukcji. Pomoc techniczna?? Raczej nie istnieje. Czat zawsze odsyla do instrukcji a dodzwonic sie i porozmawiac z kims z pomocy technicznej to wygrana na loterii.
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Adrian,
Thank you for sharing your experience with us on Trustpilot. We're sorry to hear that you had difficulties with our interface and support.
We take your feedback very seriously and are committed to continually improving our service to provide an optimal user experience.
I have sent you a request for information so that we can analyse the situation. You can respond by providing me with your OVHcloud account ID, which appears in the email you received (for example, xx12345-ovh).
We understand that ease of use are key factors in choosing a service provider.
We are continually working to improve these aspects of our service and thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
Omijajcie szerokim łukiem..
Od 4 lat korzystam z usług OVH, OVH GAME ANTY-DDOS działa w porządku dopóki ktoś nie atakuje maszyn z ich własnych serwerów omijając w ten sposób ochronę ANTYDDOS - zostałem skierowany aby zgłosić sprawę na ich maila abuse@ovh (do dziś nie otrzymałem odpowiedzi). Jak wygląda Support? bez komentarza. Czekasz 2-4 dni robocze w zależności od typu zgłoszenia po to aby otrzymać wiadomość, w której twój problem nie zostaje rozwiązany. Ba! nawet nie otrzymujesz rzeczowego wyjaśnienia masz wrażenie jakby odpisywał ci automat (prawdopodobnie gotowe schematy odpowiedzi kopiuj-wklej). Dopiero po zostawieniu następnej wiadomości ktoś łaskawie (po kolejny kilku dniach roboczych) raczy ci coś napisać ale na pierwszą wiadomość nie liczcie że dostaniecie fachową pomoc. Mimo tych minusów byłem stałym klientem aż do dziś...
Pod koniec listopada 2024 złożyłem rezygnacje z umowy terminowej, ponieważ kończył się termin abonamentu i chciałem wymienić dedyka na nowego zamiast przedłużać aktualnego. Serwer nie został usunięty po wygaśnięciu umowy więc 3 grudnia napisałem do supportu. Odpowiedź dostałem po 3 dniach. Dostosowałem się do instrukcji, które wysłali i 6 grudnia serwer został usunięty ale faktura za pełny miesiąc pozostała. Napisałem znowu do supportu. Po tym zgłoszeniu zauważyłem że faktura zniknęła z konta i zmienił się jej status na ANULOWANE (a więc uznałem sprawę za załatwioną). Ku mojemu zdziwieniu faktura powróciła na konto po kilku dniach i środki na kwotę 559zl zostały pobrane z konta - UWAGA! za usługę która nie była świadczona przez 24 dni, gdyż serwer został usunięty.
Dodatkowo najgorsza polityka wobec stałych klientów jaką widziałem. Bardziej opłaca się kupić tego samego dedyka z takimi samymi parametrami ale NOWEGO i przenieść wszystkie dane na nową maszynę niż przedłużać aktualnie posiadanego w umowie terminowej. (Różnica 70-100zł miesięcznie w cenie)
Nie mogę się doczekać aż po wygaśnięciu obecnej umowy będę mógł przejść do konkurencji..
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Poland
Hello Daniel,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with anti-ddos and also for the processing time of your request.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers and reduce the processing time of requests.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
EDIT : Thank you for the OVHcloud account information.
I was able to view ticket CS10610629 and I confirm the information that was transmitted by my colleague Pawel. I see that you have not followed up on his last email and his last response on the ticket.
A termination of the service is necessary if you no longer use it and do not wish to be billed. If the dedicated server remains on automatic renewal, it will be renewed and an invoice will be generated.
Regards,
Maxime.R
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