CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... Vis mer
Beliggenhet
Bytt filialAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... Vis mer
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CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... Vis mer
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I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... Vis mer
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Informasjon om virksomheten
Om OVHcloud - Canada
Skrevet av virksomheten
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktopplysninger
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3,5
Middels
163 anmeldelser
Ber kundene om å skrive anmeldelser
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fraud company and fraud service
I paid for my server at 9th of Feb .. they activated the server at 11th of Feb
suddenly my server stopped working at 1st of Mar
I sent a support ticket at 1st of Mar
at 3rd of Mar my server got deleted
at 7th of Mar they responded that my server got deleted because I didnt pay !!
how the hell can I know that if they are not responding ?!!
they gave me 18 days of service even though I paid for 30 days
they dont want to give refunds
they dont want to bring the server online again for the days I paid for
I can provide all the emails and bills you want to pin this company as a bad one
edit:
I wish I can provide images here cause their customer support is brain dead
I tell him something he reply after 3 days with something else
I wish this company close their services and dont bother working again in this industry
1. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra OVHcloud - Canada
Hello Abdullah,
I saw that our team already provided you an answer to your request.
Your your server has been cancelled, and that it is not possible to restore it in your account. To give you a clearer vision of what happened here, below are the main facts :
- Your server was last charged from Feb 1st to march 1st on the invoice we mentioned by ticket. This service was paid until March 1st and not march 12th.
- On feb 15th, as the automated payments could not be made on your paypal account, this service automatically switched to manual renewal. An email was sent to inform you about this.
- Your server was suspended on March 1st as its renewal date was reached
- it was then deleted on March 9th as no renewal was made for this service
Unfortunately, your contact request was made on march 22, when your server was already deleted. I however wish to confirm that you have used all the days of service that were paid for this server.
We still have ongoing offers on our dedicated servers in the Eco range, that you can find here : https://eco.ovhcloud.com/en/
Kind regards
ViniL
WILL NEVER USE OVH AGAIN!
One of the sites on my server was hacked with a common SQL injection. Rather than suspending that site, they closed ALL my websites.
When dealing with support to get help to restore sites the customer support team was more than awful. They weren't helpful at all.
I had to hire outside help to move my sites off the server and restore them elsewhere.
Now that I am trying to cancel, their cancellation fees are 100% of the remaining contract on the server which is insanely bad as they are simply taking advantage of the customers.
WILL NEVER USE OVH AGAIN!
30. mars 2023
Svar fra OVHcloud - Canada
Hello Magnus,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconveniences encountered.
OVHcloud is constantly improving its services and customer support.
If you are talking about the restoration of websites on a dedicated server, the scope of intervention of our support is limited to the connectivity of the server on the OVHcloud network as well as to the hardware part.
The system and application configuration is the customer's responsibility as we have no access to your data.
So that I can check what happened to give you the right information about your request, I invite you to answer the request for information that I just sent you.
You can answer it by giving me the ID of your OVHcloud account (xx12345-ovh).
Regards,
Maxime.R
Dette er Trustpilot
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