From the very start to the finish the whole team were amazing. They were all very helpful and gave us good advice and were happy to make any changes we asked for. Our outdoor kitchen is amazing; all o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
There was a delay in my order due to the product being discontinued but outdoor domain Did everything they could to rectify the problem. Offered the next better bbq at no extra charge and had it shi... Vis mer
We wanted a new barbeque and had selected a Quasar 6 burner model. Several nearby retailers sold it but were either out of stock or were unable to provide delivery. By accident I came across Outdoors... Vis mer
Purchased a Fontana Forni Mangiafuoco pizza oven from Outdoors Domain in late 2021. Less than three years later and the spark arrestor is collapsing as the spacers were clearly made of mild s... Vis mer
Informasjon om virksomheten
Om Outdoors Domain
Opplysningene stammer fra ulike eksterne kilder
About us
Outdoors Domain is an Australian owned and operated business that has been offering our customers quality products and exceptional service since 2008 in-store and 2010 online at OutdoorsDomain.com.au. Our retail outlet and offices are located in Melbourne's eastern suburbs and are staffed by a dedicated team who all enjoy and share a love of the great outdoors.
Our credo is simple, we aim to provide you with a seamless and secure online shopping experience, with access to a massive range of products, all at great prices, which you can view and buy from the comfort of your home. We dispatch 99% of orders within 24 hours and offer exceptional customer service that does not stop once we receive payment.
We're 100% Australian owned & operated We're an experienced online retailer with more than 10,000 satisfied customers We promise exceptional customer service from friendly and professional staff We dispatch 99% of orders in 24 hours We have service agents Australia-wide
Kontaktopplysninger
28 Lionel Road, 3149, Mount Waverley, Australia
- 1300 794 839
- info@outdoorsdomain.com.au
- outdoorsdomain.com.au
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Disappointment
Issues were -
- Lack of communications with customer
- Lack of Internal communications
- delivering the incomplete unit and having to come back which was an inconvenience
- Not providing all the information, this was to be an installation but was more just assemble.
I had to go and buy a battery and thread tape ( after paying over $13,000 for the unit) to get the BBQ to work as I was told they cannot connect this just as they left.
Overall, very disappointed and would not recommend to any of my friends
Chris was fantastic
Chris was fantastic. So helpful and gave us the outdoor kitchen we wanted
Fantastic Customer Service and Product
We had a fabulous experience with the purchase of outdoor BBQ through Sam! He was knowledgeable and happy to answer any and all questions. The BBQ was packed well and easy to assemble. Would highly recommend Outdoors Domain!
Gasmate Heater Cover.
Gasmate Heater Cover.
My buying experience was faultless. Great communication and easy transaction. Very fast Postage and great item. Fitted my heater perfectly.
5 star experience
All staff members in-store were extremely knowledgeable and helped me find exactly what I was looking for, and helped deliver within budget. The team that installed my outdoor kitchen were amazing, I cant speak highly enough of them.
Everything was just as they said it…
Everything was just as they said it would be. No hassle whatsoever.
Amazing service and goes the extra mile…
Amazing service and goes the extra mile to assist.
Excellent range and service
Excellent range and service. Friendly and helpful staff. I had searched everywhere for a particular product and I found it here. So pleased
Brilliant service and extremely happy…
Brilliant service and extremely happy with our outdoor chairs! Very comfortable and well priced!
Amazing after service.
Had a few issues with a product, the service team was amazing and stopped at nothing to make sure I was looked after and up and rolling again.
When a stainless steel pizza oven isn't all stainless steel...
Purchased a Fontana Forni Mangiafuoco pizza oven from Outdoors Domain in late 2021.
Less than three years later and the spark arrestor is collapsing as the spacers were clearly made of mild steel and have completely corroded despite the unit being exclusively stored under cover and the property being 10km from the ocean.
Further the chimney damper handle is badly corroded. Once this inevitably breaks I will have to somehow replace the entire chimney unit or else I won't be able to get the oven to temperature.
Over two weeks after being told they will raise the issue with Fontana am still waiting for a response from the retailer.
Edit: Have come back to me after I prompted them. Hopefully it gets sorted.
Shipping was super quick and am very…
Shipping was super quick and am very happy with my replacement grills
Friendly and helpful staff
Return customer and service outstanding again
Have bought items before and the service was great. This time no different. The staff at North Lakes are outstanding
The delivery driver assisted getting my…
The delivery driver assisted getting my table up to my first floor unit - very helpful
Professional quality products & service
Outstanding end to end service. Pino provided very open honest sales advice and all staff couldn’t have been more helpful with any queries we had. The install guys were very professional and experienced. We couldn’t be happier with our outdoor kitchen.
Quality and coverage from cantilever umbrella, happy.
So far happy with cantilever umbrella cover, seems good quality, order and delivery easy experience. Would recommend cover and company.
Great product and service
Right from the start it was a great experience.
Outdoor Domain had the Gasmate electric BBQ I was after, at a great price, with added bonuses as a package. As it was a gift, I requested specific delivery times - they did their very best to accommodate.
There was a small hiccup with a small item received and again, the did everything to fix it.
Jonathan was amazing with his help.
Highly recommended.
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