Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I ordered the Komi nendoroid about a year ago and never received it. Now I have no way of filing for the money back because the website is offline.

Vurdert til 1 av 5 stjerner

Cannot login to my account + no updates regarding my pre-order. Never buying here again, how do you even mess up your user database? Hope I will receive what I paid for otherwise a lawsuit wou... Vis mer

Vurdert til 5 av 5 stjerner

Fair and Square. They are dealers and they deliver. It can take a big while but then it happens to be an overrun article the producer had problems to come up with. They dont tell you stories about g... Vis mer

Vurdert til 1 av 5 stjerner

Dont preorder here you will probably get scammed out of your money for a year. They: Dont respond to emails. Dont follow Dutch consumer laws. Has barely functional customer support. And deliver... Vis mer

Informasjon om virksomheten

  1. Samlerbutikk

Opplysningene stammer fra ulike eksterne kilder

Otaku Square is Europe's webshop for anything anime, manga and other Japanese pop-culture!


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

219 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Strongly recommend!

After a half a year of waiting (totally not their fault, it was a pre-order) they delivered. Throughout this time I was being updated about the delays (covid stuff) and expected delivery time so I knew they remember about my order. The item was in great condition and well packed.

4. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Shopped there 2 times now

Shopped there 2 times now, and both times, quick delivery, package in tip top shape when I got it, nothing to really be negative about, thumbs up from here.

3. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

perfect!

box was slightly busted but the product and its own box was In perfect condition!

1. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Rien à redire

Figurine des très bonne qualité, aucune imperfection, je suis vraiment ravie ! Arrivé en moins de 3 semaines, très bien protégé. Je recommande.

1. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Good service and but expensive

Good service and good availability. But very expensive nad slow. A lot of delays.

28. juli 2020
Anmeldelse skrevet uten oppfordring
Logoen til Otaku Square

Svar fra Otaku Square

Hello there!

Thank you for your review. We do apologize for the delays that occurred to your order. Unfortunately the release date of your ordered figure was pushed back a lot due to logistical problems caused by COVID-19, in addition to that our warehouse is dealing with more orders than ever and logistical issues at the same time.

We hope to be at your service again in the future, and hopefully at full capacity.

Enjoy your order!

Vurdert til 5 av 5 stjerner

Absolutely outstanding.

Absolutely outstanding.. I have no idea how you did it !!!
Its been sold out everywhere for months.
Super happy...
Super service...
Super price..
Super thanks!

24. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

When your item doesn’t have a scratch on the box.

This is the third time buying from Otaku. And when I think I’ve seen it all with customer service, or deliveries, they impress me once more. The delivery was fast. The item inside the box was wrapped perfectly and the customer service through email was respectfully fast. Thank you for another lovely shopping experience.

22. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I waited a little over a month for my…

I waited a little over a month for my bat to come in, but I can understand because of the coronavirus. However, the bat i received is perfect! I absolutely love it. Plus, I received it on Harley Quinn’s birthday, according to the comics! It was pretty cool.

20. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Quick shipping & decent packaging

-Item arrived quickly. Was shipped from EUR to USA and took a little under two weeks (I live in the US and expected a long wait due to the current world affairs)

-Box was handled with care upon delivery. Item was protected on all sides with air pouches.

-Unfortunately the figure box had a dent in it. The item wasn't advertised as second-hand, so I'm assuming the air pouches used during transit expanded due to the elevation change and pushed on the figure box. (not a deal breaker for me but other collectors should should be aware that this is a possibility is ordering from outside of Europe.

13. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My Zoro themed baseball cap showed up a…

My Zoro themed baseball cap showed up a month ahead of schedule! (Pre-ordered it)

As I had purchased it as my own birthday present it was a pleasant surprise to have it show up early. Not to mention how great it looks!

10/10

12. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

10/10

Figure arrived in perfect condition it was very protected!!

7. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A+ service

Living in the U.S. I was a little worried about the shipping but they packed it up very well. You can tell they care about what they send out. Thank you!

30. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Almost perfect, but still pleased

Fast, simple and easy. The price was fair. Only issue is that for packaging they use the small air bag things for protection of the figure boxes. This unfortunately tends to bend or slightly damaged figure boxes. Would much prefer if they used paper or more bubble wrap to protect figures for when in transit. Otherwise a great experience.

29. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Purchase from the US during pandemic

Handling time was VERY long due to the current pandemic but the free upgrade to DHL shipping to the US was a great perk and probably saved me around $15-20. Once shipped the package arrived with a lot of packing and very fast. Customer service was great and friendly. One of the few websites that offer a call in window. First call was dropped after 7 min but the second went through after around 5 min.

29. juni 2020
Anmeldelse skrevet uten oppfordring
Logoen til Otaku Square

Svar fra Otaku Square

Hello Myles,

We are happy to hear that our service was to your liking! We hope to be at your service again in the future, and hopefully at full capacity to provide a better handling time.

Our customer service will be looking into the call times, and how we can improve upon that.

Enjoy your order!

Vurdert til 3 av 5 stjerner

They try to mitigate bad packaging but…

They try to mitigate bad packaging but sometimes that doesn't even work so ended up with a second broken figurine which I'm kind of sad about.

21. juni 2020
Anmeldelse skrevet uten oppfordring
Logoen til Otaku Square

Svar fra Otaku Square

Hello,

We are sorry to hear that the item you ordered arrived broken. I see that your order was insured, and we'd like to help you to come to a solution for this problem.

Would you be able to contact our customer service via service@otakusquare.com? We'd be happy to help! A customer service agent will also be reaching out tomorrow, in the event that you miss this message.

Vurdert til 5 av 5 stjerner

Outstanding

Cheapest price available and shipping was extraordinarily fast and secure.

20. juni 2020
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Lær om anmeldelsesprosessen på Trustpilot.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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