Orla Kiely Anmeldelser 

Terrible customer service

Bought a bag in early Jan and then it was heavily reduced so I asked to return it and then I would purchase again on website. I was ignored a couple of times on email. There was a good week window to return and then they took bag off website. I still have original unused bag that I could have had £40/50 cheaper. They should’ve honoured the difference like other good customer service teams. Very disappointed to say the least.
Unhelpful customer service team

Pleased that my problem has been resolved by the customer service team. Had difficulty with a faulty wallet but eventually sorted and kindly offered a discount as a thank you for my patience.

had a lavender diffuser for christmas no smell whatsoever

I ordered a pair of curtains direct from the online store but unfortunately they weren't suitable for the room so emailed to return them, noting that they had a free returns policy like a lot of companies. As most people would do I didn't go on to read the 'but' & that 'but' is that there's an exemption & they specifically charge £27 to return curtains !
Not impressed & would not use or recommend
I hasten to add that the very same curtains are on Amazon ( but cheaper ) where I initially seen them & then been signposted to the online store as the size I wanted was not available. As a Prime member there would have been no issue with a refund so this is particularly galling.

Having purchased many duvet sets and items from Orla Kiely, all excellent quality, we were keen to get the 'Sycamore Stripe Bed Linen Space Blue'. It arrived quickly but we have been disappointed with the quality this time, there are loads of what I can only describe as faded marks and lines on the fabric. The standard of the stitching is also poor and not straight. Update following publication of this review, Orla Kiely have since been in touch and have agreed to send a replacement. They have been very helpful and I thank them for dealing with this in a professional manner.

I ordered a handbag and had a bit of a problem with one detail. The lovely customer service helped me out and was so kind and helpful. The problem was solved in no time and I'm so pleased with my new bag, absolutely love it. So 5 stars for both the bag and the customer service!

We bought the Orla Kiely Ivy sofa large in green fabric because we absolutely love the mid century look and feel, and thankfully, we are happy to say, that unlike other sofa's in this style, this one is very comfortable.....
But, there are a few negatives! The one piece seat pad was looking a little squashed along the front edge, we thought we'd turn it to help spread the wear, but soon discovered that it can't be turned as there's a zip along the back and the piping does not run continuously around the edge, nor can you flip it, as there's no green fabric on the underside (to save on cost presumably) and what about removing the cover to wash it?...that's a no I'm afraid! So the seat pad and cover stay were they are.
One other niggle is that we have to constantly push the seat pad back into place as it creeps forward off the base leaving it overhanging the front of the sofa.

Bought 2 ivy sofas in glyde velvet, house plain with protection and cushions looking dirty even though not used much. Can't find any cleaning instructions and professional cleaners are wary. How can this be cleaned

We bought a corner Ivy sofa and snuggler chair from Orla Kiely. It looks fabulous in our room. However, after just 4 months the seat cushion has dipped considerably, it’s very noticeable and will soon look tatty. We paid a lot of money for the furniture and expected much better quality. We only sit on the sofa for a couple of hours in the evening as we have other sofas in the house and we are not heavy people. This may be faulty or a one off, so we contacted the retailer. They contacted Orla Kiely who refused to inspect or replace the inner foam cushion. They say this is down to use! It’s a sofa, of course we use it. If it has worn this much in 4 months I dread to think what it will look like in a couple of years. Our last, cheaper sofa lasted 18 years and still wasn’t dipped. We are very disappointed in the sofa and the very poor customer service from Orla Kiely. I would not buy again or recommend Orla Kiely. Our son bought a similar, much cheaper sofa from DFS at the same time and this is fine.
This is expensive furniture so I would expect decent quality and good customer service, sadly not the case

From product to customer service, Orla Kiely and team go above and beyond to bring beautiful and timeless pieces to their new and devoted fans. I personally wait on the edge of my seat for a new seasons drop! The customer service staff is top notch! I have a tendency to ask repetitive questions or need extra help. Often Jess will respond
with patience, grace, and all the right information. I recommend purchasing directly from the official OK website where you will get access to their outlet and a guarantee that products are authentic, and at their best prices.

I don’t usually write reviews, but just had to highlight customer service representative Jess. I mistakenly place wrong address on an item posted to USA and her patience, support and efficiency stood out. She kept in touch and promptly answered each email making me feel that I was a priority. The problem has been resolved and said item is now on its way to the proper address. She is such an asset to your company.

I have sent 3 emails with photo’s of my damaged item and have not received a reply from Orla Kiely

I found customer service to be second to none. My queries were answered promptly & the advisor I dealt with was very helpful. Can’t fault them!

I had a problem. Contacted Customer Service and it was dealt with immediately. I had a pleasant, friendly, understanding apology. Just excellent. Not only the merchandise is lovely and will have me returning but the staff also are top notch.

My customer service representative, Jess, had infinite patience in responding to my many questions. Jess helped me to locate an item that I had previously seen online but could no longer find. With this guidance, I was able to place my order. This was the best service from a company that I’ve experienced in recent memory. Thanks!

My wife likes Orla Kiely watches but the straps are so cheap and plastic they break after a very short time. This is at odds with Orla Kiely’s environmental claims on their website. We have to throw the entire watch away just because a strap cannot be replaced. It’s all very well claiming you recycle materials but if they are poorly produced and cannot be mended you become part of the problem. It is insanity to have to dispose of something as mechanically technical as a watch just because you want to save pennies on the strap. Make things to last, charge the correct price and maybe you can claim to be environmentally friendly. Until then it’s spurious and just looks like more prioritisation of profit over the planet and customers.

The customer service team responded very quickly to the broken mugs and provided replacements without any problem.

I am a big fan of Orla Kiely. I’ve purchased many items and love them all. Recently, I purchased a backpack. After a few months, I noticed a flaw in the stitching. I wrote to Orla Kiely, and was surprised to hear back quickly that they would replace it with a new one. I am so impressed. Not only are their products great, so is their customer service!

I love Orla Kiely products and I saw a lovely set of six mugs which had sold out at other retailers so I decided to order them. Unfortunately, one must have got broken in transit. I was naturally disappointed but accept that these things can happen from time to time. I got in touch with customer services and they replied promptly and have offered to replace the item. I have been happy with Orla Kiely’s products, service and after care. The company products are beautiful and the service is fantastic so they come highly recommended in my opinion. Big thanks to Jess from customer services.

Ordered the Fielder Crossbody Flower tile bag and it is gorgeous, even better than shown on website! Special thanks to Karen in Customer Services who replaced my order when original order was misplaced by courier.