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Orana Property Management Anmeldelser 13

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TrustScore 3 av 5

3,2

Eiendomsforvaltning
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Informasjon om virksomheten

  1. Eiendomsforvaltning

Skrevet av virksomheten

At Orana, our mission is to guide you through your property journey and help you increase the value of your assets by providing quality management services at a competitive price.

Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

Kayla Cute is an absolutely outstanding…

Kayla Cute is an absolutely outstanding property manager — truly awesome in every way. She’s professional, reliable, and goes above and beyond to make sure everything runs smoothly. Communication is always clear and prompt, and she handles every situation with confidence and care. It’s rare to find someone who combines genuine friendliness with such high standards of service. I couldn’t recommend Kayla highly enough!

1. september 2025
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Svar fra Orana Property Management

Thank you so much for your thoughtful feedback! We’re thrilled to hear how much you value Kayla’s professionalism, reliability, and care. She truly embodies the high standards and genuine approach we strive for at Orana, and it’s wonderful to see her recognised. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same outstanding service.

Vurdert til 5 av 5 stjerner

Amazing Property Manager

Working with Orana Property has been a standout experience - Kayla Cute demonstrates unwavering dedication, quick problem-solving, and a genuine commitment to client satisfaction that sets her apart in the property management industry.

4. september 2025
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Svar fra Orana Property Management

Thank you so much for your kind words! We’re delighted to hear that your experience with Orana Property has been such a positive one. Kayla is a valued member of our team, and it’s wonderful to see her dedication and commitment recognised. We truly appreciate your feedback and look forward to continuing to support you with the same level of service.

Vurdert til 1 av 5 stjerner

Unfortunate experience

To be fair, some of the staff at Orana are good to deal with. However, my experience has unfortunately been tarnished by one of their senior property managers, Kayla Cute. She has been rude, dismissive, and even hung up the phone on me rather than listening to my concerns, which related to taking important safety measures. This abrupt behaviour is nothing like the professional, approachable profile she's presented on the Orana website. It’s disappointing, as her lack of professionalism overshadows the efforts of the more respectful staff. For this reason, I would not choose Orana again or recommend them to others.

1. september 2025
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Svar fra Orana Property Management

Thank you for taking the time to leave your feedback. We’ve reviewed our current database and do not have a record of your name, A. Smith. If you would like to discuss your concerns further, please don’t hesitate to reach out directly to our Department Manager, Tracy (0455 333 175), who will be most happy to assist in resolving any issues you may have experienced.

Vurdert til 1 av 5 stjerner

Would not recommend this company

I have had a very frustrating experience with Orana Property. Communication has been extremely poor, with minimal responses to emails and phone calls. On the rare occasion when I requested to speak with management, I was met with rudeness and an unsettling attitude. The entire process has been handled very unprofessionally, and I am deeply dissatisfied with the service I’ve received. I would not recommend this company to others based on my experience.

13. januar 2025
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Svar fra Orana Property Management

We take all feedback seriously and are committed to providing a high level of service to both our tenants and property owners. However, we must clarify that your tenancy ended with outstanding rent and the property left in an unsatisfactory condition, requiring additional time and resources to rectify.
Our team works diligently to communicate with all tenants and ensure a smooth tenancy experience, but we also have a responsibility to enforce lease agreements and maintain professional standards. While we understand that lease compliance matters can sometimes be challenging, we strive to handle them fairly and in accordance with legislation.
If you would like to discuss any concerns further, we welcome you to contact our office directly.

Vurdert til 1 av 5 stjerner

A downward spiral

I'm currently trapped in a 2 year contract with Orana Property Management which I would have to pay to terminate.
They currently manage my investment property poorly.
It has been one mistake after another, always followed by an excuse and a dismissive attitude, no responsibility taken.
Their young team is inexperienced and incompetent. They do not communicate.
They are expensive and there is a fee for absolutely everything. It's clear they care only about making money.
When choosing a property manager please do your research better than I did, there is much better value out there!
Insert BS here Orana, it's what you do best!

26. september 2024
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Vurdert til 1 av 5 stjerner

Absolute Joke of a property management…

Absolute Joke of a property management company, as we all know property managing is not a real job as it is as they really do nothing whatsoever to earn money but Orana take it to a whole new level of laziness and bullying. They have zero professionalism and break every single law possible within WA tenancy laws. They will happily call you to complain but when you call they will ask for your name and if youre a tenant they will say they are not available then never call you back. I went 5 days without water at 1 stage and 4 months without air-conditioning as they were too lazy to set up contractors to come remediate these issues.

2. november 2023
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Svar fra Orana Property Management

We are sorry to hear about the negative experience you have described in your review. However, we believe there may be a misunderstanding or confusion as we have no record of such issues within our small portfolio of properties under management or a contact by the name of 'Ben Smith'. We take our responsibilities seriously and strive to provide a high level of service to all our tenants and property owners.

If you have had issues with another property management company, it's possible that you may have inadvertently left a review for the wrong company. We would appreciate it if you could double-check the details and confirm if you intended to leave a review for us, Orana Property Management, as your description does not align with the experiences of our tenants or property owners.

If you indeed have concerns about another property management company, we recommend addressing the issues with them directly or reporting any violations to the appropriate authorities to ensure that your concerns are properly addressed.

We are committed to providing a professional and responsive service, and we take all feedback seriously. If you have any questions or would like to discuss your concerns further, please do not hesitate to contact us directly on 0499 696 166 or 1300 509 554. We are here to help and ensure the best possible experience for our clients.

Thank you for your understanding, and we hope to resolve any potential confusion and provide assistance where needed.

Sincerely, Orana Property Management (WA)

Vurdert til 5 av 5 stjerner

Thank you to Brittany and the team at…

Thank you to Brittany and the team at Orana for always making it headache free and dealing with any issues relating to our properties. We love your detailed approach to looking after our investments as if it were you own. Very much appreciated. Lester & Claire Bennett

23. juni 2023
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Vurdert til 1 av 5 stjerner

Horrible experience

Horrible experience. I lost my tenants become of them.

13. juni 2023
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Svar fra Orana Property Management

Hi Hamish, we acknowledge your feedback and take such complaints with concern. However, we do not have any record of your name 'Hamish Robinson' being a current or past client of Orana Property. Should you wish to contact us directly to investigate your comments further, please do so via bdm@oranaproperty.com.au or call 0499 696 166

Vurdert til 1 av 5 stjerner

Unethical and disgusting excuse of a property manager

The most unethical disgusting excuse of a property management agency. I lost count of unfulfilled maintenance requests, they lost my keys, unsubstantiated rent increases. Name every single law a property management company can break and I’ll have emails showing they’ve broken it. Absolutely despicable.

25. mai 2023
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Svar fra Orana Property Management

Jessamyn, we appreciate your feedback, although we are concerned about the content and tone of your review. We take our reputation seriously and strive to provide the best possible service to our customers. We are dedicated to resolving any issues that may arise. Whilst we acknowledge your frustration, we do not agree with your claims. With the on-going finalisation of your tenancy and pending discrepancies in dispute, it is unfair to make such strong and slanderous comments about our agency. With your approval, we are happy to present before and after photos of the discrepancies in question in this public forum - which you have initiated.
Alternatively, a more professional manner of going about this resolution is to have a Magistrate decide after our numerous attempts to resolve the situation amicably.

Vurdert til 5 av 5 stjerner

Jordy the best in the business

10/10 would recommend using Jordy for any property management services. She has been one of the only property managers that has been so professional and easy to communicate with. She was able to make every process seamless and trouble free. Thank you for everything!

13. desember 2022
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Svar fra Orana Property Management

Hi Karah, thank you so much for your review for Jordy! She really is an absolute gem and we appreciate you taking the time to make her day - Thank you, Team Orana :)

Vurdert til 2 av 5 stjerner

Somewhat frustrating to deal with

Somewhat frustrating to deal with. Not had calls returned or emails answered.

8. juli 2022
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Svar fra Orana Property Management

Hi Lee, thank you for your review.
We recognise there have recently been some longer than usual response times due to our continued growth. As such we have welcomed a new member to our team with training taking place. As we evolve and grow, we always strive to provide our clients with a high level of service and this is always our intention. We apologise that this level of service has not been delivered this past week and look forward to rectifying any issues for you promptly.

Vurdert til 5 av 5 stjerner

Thanks Orana

Friendly and efficient team!

7. juli 2022
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Svar fra Orana Property Management

Jo, thank you so much for taking the time to post your review. We really appreciate your business and look forward to working with you further.

Vurdert til 5 av 5 stjerner

Fantastic service

Fantastic service. Alison went above and beyond to make this whole process an ease. I thoroughly recommend Orana Property Management.

1. juli 2022
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Svar fra Orana Property Management

Hi Vicky, thank you so much for your review & recommendation. We are so pleased you have been happy with our services and look forward to working with you further.

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