The same as everyone else. They said they would deliver a better product and then no communication at all. Something needs to be done about this shameful company. They were happy to take payment immed... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Same as all the other reviews, I placed my order back in September 2023, various emails regarding delay in delivery/customs problems and now it is complete radio silence, not answering emails and the... Vis mer
SCAM ! Do not order from this company. We ordered this months ago and just keep getting emails telling us there is a delay. I've emailed to cancel the order 3 times now and got no response. EDIT -... Vis mer
Item received but its faulty. Have emailed them asking for replacement or refund but not even getting any kind of response. Just nothing. Will have to go through Citizen Advice Trading Standards now.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Creators of the world’s first wood design portable ice bath
Kontaktopplysninger
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia,, W1T 6EB, London, Storbritannia
- Support@optitherapy.com
- optitherapy.com
Disgusting Company
The same as everyone else. They said they would deliver a better product and then no communication at all. Something needs to be done about this shameful company. They were happy to take payment immediately though. They don't deserve even 1 star.
SCAM
Same as all the other reviews, I placed my order back in September 2023, various emails regarding delay in delivery/customs problems and now it is complete radio silence, not answering emails and the website looks like it has been taken down. I paid via debit card so have filled in a report with the bank, hoping to get a refund. UPDATE: Since writing this review I have had a full refund through my bank so if you have been affected it's worth putting in a report with your bank.
Scam
Scam
Taken momey delay after delay promised loads fee bits. Didn't get anything.
Scam
Scam. Took money and never send it. Not even replying to an emails
Scam / Fraud
Scam! Taken my money and no product! Website now not working and the same with emails! Shocking fraud
Ordered on 24th September still…
Ordered on 24th September still nothing, last reply to an email was 5 weeks ago, another scam!!!!
Failed to deliver item and have not…
Failed to deliver item and have not refunded
Scam
Ordered an ice bath and after confirmation received a email from co founder Sam that the order would aim to be shipped in 4-6weeks. Well that was in September and I am still waiting for an update even after contacting the company twice via email.
Will be going to trading standards next and reporting this scam.
Minus 100.
Minus 100.
Ordered in September. Never received it. Numerous emails and NOTHING!!!! Disgraceful
Took 4 Months to arrive
Took 4 Months to arrive.
Air valve is non condusive with cold air..very cheap construction.
Absolute rip off
BEWARE
BEWARE. Item never arrived. Took payment of £80 & never returned emails to order query. Bank are now investigating through fraud dept & money returned through my own bank. Urge you not to order.
They are now insolvent
They are now insolvent. Check your junk mail boxes if you cant find the emails.
OptiTherapy now Insolvent
Just received an email to say they're now technically insolvent as their stock has been confiscated at customs. They won't be fulfilling orders (mine was made 25th Sept). Contact your bank or credit card to try and arrange a charge back.
Had the same issue as everyone else. No item received.
Had the same issue as everyone else. Multiple emails and no item received. I did pay through Klarna over three payments. I was able to pause my third payment before it was taken and I raised an issue with my bank directly and they refunded me in less than 12 hours. I simply put the details of the company but referred to the Klarna transactions in the claim form. Hope this helps anyone who also bought through Klarna.
Received an email today confirming that the company has stopped trading!!
Minus zero stars!!😡
Minus zero stars!!😡Same as everyone else, no order received , same old story, multiple emails sent, no replies, no communication. Absolute rip off merchants who should not be supported by Klarna, also not sure who I pursue for a refund as paid through Klarna who have also not responded professionally to this issue.
I’ve had a very similar experience as…
I’ve had a very similar experience as most others. It’s either a scam or they’ve over reached and can’t fulfill orders. Had no responses to my emails so will have to go through the hassle of talking to the bank to get my money back. What a shame, seemed like a good product. Looking at the website I think the pods come from Canada but who knows.
Exactly as others described- ordered in…
Exactly as others described- ordered in September, emailed re the customs delay in October and heard nothing and no response to email and no number to call. Paid with klarna instead of PayPal for the first time so if anyone does get any refund please post how so we can all share as klarna haven’t been too helpful yet either !
Ordered an ice bath 2 months ago and…
Ordered an ice bath 2 months ago and still hasn’t arrived. Customer service is none existent. Terrible company
Do not buy from these guys
Exactly the same experience as the other reviewers. No sign of the product 2 months later and no comms from the seller since they offered the upgrade.
No product….ordered 6 weeks ago had…
No product….ordered 6 weeks ago had many emails telling me about delays offering free upgrades but still no product please help!?
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








