Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Took forever to say they were coming, then they said they had been delivered at a time when my wife and I were home. Nothing had been delivered, I told them and they sent photos of a package on the... Vis mer

Vurdert til 1 av 5 stjerner

Avoid. Purchased a pair of prescription glasses and didn't receive them. Chased and was then told that the frames had been damaged and I needed to select another (I see from other reviews I'm not th... Vis mer

Vurdert til 5 av 5 stjerner

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Vis mer

Vurdert til 3 av 5 stjerner

Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person. Th... Vis mer

Informasjon om virksomheten

  1. Helse og medisin

Skrevet av virksomheten

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

201 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 25 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Value for money

Value for money, glasses were well packaged and fit really well. The only down-side for which I have removed 1 star is that the glasses took more than a month to arrive.

28. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good value

Glasses took a while due to a complex prescriptions, but good value and quality overall.

2. februar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Staff were very prompt with my order

Staff were very prompt with my order, contacting me to confirm details, sent out and delivered quickly and almost perfect frames and lenses (my frames were just a bit too wide but I managed to fix them easily enough)

1. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Impressed!

The optically team went above and beyond with my expectations with their customer service and especially their communication. Very impressed! Cannot recommend enough.

28. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Delayed and wrong prescription

Unfortunately my order required a follow-up after approximately one month to have it dispatched. Once it arrived, the prescription was completely wrong and the glasses are unusable.

16. mars 2023
Logoen til Optically

Svar fra Optically

Hi Cam,

I am so sorry to hear that your experience with our company was not a positive one. We pride ourselves on providing excellent customer service and ensuring that our customers receive high quality products, so this is extremely disappointing to hear.

We take customer concerns very seriously and I would love to look into this for you. Unfortunately, I am unable to retrieve your order details with your name as there are multiple records with the same name, so request you to please confirm your order number and I will investigate further and be in contact with you to discuss a satsifactory resolution.

We wait to hear from you.

Regards
Team Optically.

Vurdert til 5 av 5 stjerner

Customer service and quality of work is first rate

Customer service is first rate. Locally (Perth) I was advised that lens replacement in my old (expensive) specs was not possible. Optically offered to examine the frames, reported that they could do the “impossible”, gave a quote and a delivery date, kept me informed of progress, and the quality of their work is superb.

4. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Please stay away, shocking company, poor communiation

Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happended. Shocking communication skills. Useless and a waste of time. please stay away.

11. desember 2022
Anmeldelse skrevet uten oppfordring
Logoen til Optically

Svar fra Optically

Hi Mack,


Thank you for your feedback.

I'm sorry that you had a bad experience with our company, and that our communication was inadequate.

We strive to provide excellent customer service and we regret that we were unable to meet that standard in your case.

We have sent you a message to confirm your email address and phone number for us to go through your emails and get back to you with available options.

Regards
Team Optically.

Vurdert til 5 av 5 stjerner

I had a brilliant experience with re-glazing my old frames

I had a brilliant experience with Optically. My prescription has changed a lot recently and so I decided to get my old frames re-glazed with my latest prescription. It was much cheaper to do this with Optically that it was at my local opticians (I shopped around). The Optically process was simple and their communication was great. I am happier with my re-glazed glasses from Optically than I am with my ones from Specsavers and OPSM. As such, I am planning to get some of my other old frames re-glazed with Optically :)

30. november 2022
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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