Open Fibre Anmeldelser 

I was a bit worried about moving from KCOM to Open Fibre. Aly was excellent at explaining how the switchover would work.
MS3 came to install and Luke helped me set up my new router.
I have been live for the last three weeks and speeds are brilliant and seems a big improvment compared to KCOM and they are also easy to get through on the phone.
I've already recommended two friends.

Installation went well and people was and are really nice. It is pleasure to communicate with them.
I didn't expect any troubles but in the first month I had some issues. Nothing what would call or restart of router wouldn't sort. And now internet runs great without a hitch for few months! It was a big upgrade for me. Speed is great...Gb of data is downloaded faster than I read short description.

I can with ease on my heart rate full stars.

(Thx to time and company effort I edited my review and feel confident with it)

Ordered new brodband from this company:
-2 weeks waiting for installation...ok
-tuesday installed internet in my house but unfortunatelly didnt work so contacted support why...they said will fix tommorow
-wednesday again no internet not fixed, again contacted support...they said will fix tommorow
-thursday again no internet not fixed, again contacted support..they said that is problem with ms3 network, after 5 minutes said that is problem with my router, after 2 minutes again problem with ms3 network, then said will call back in 5 minutes...after 4 hours no one call me back so contacted again support, they said will fix tommorow
-friday again no internet not fixed, again contacted support and finally get fixed when I mentioned I want cancel contract..weird
-tested for 5 days speed : my package is 500/500 ang got only 5-30mb dawnload and upload max 200mb
-no idea what is wrong with this company..never had problem with internet before with big name providers
-very bad experience and I looking for cancel contract
is up to you guys if you try, but for me is highly not recommended
-very bad support, they just ignore your problem

They talked me through everything that will happen and what to do .How quick they are to install

Wow it’s about time we had internet and a reasonable price. Thank you so much for helping with this. Open Fibre was amazing through the whole process. Stress free and fantastic staff who are knowledgeable and helpful. I’m glad I made the switch. Never looking back.

I have been with open fibre for nearly 3 months and I haven't had any problems. It was the best thing I did leaving purbroadband. Which was very slow. Luke is very helpful and polite. And a pleasure to talk to. Highly recommended

Very efficient and friendly service. Looking forward to having Open Fibre in October!

Been with Open Fibre for just over 4 weeks now, post installation has been excellent. a few mis-communications prior between ms3/open fibre prior but nothing major. I am getting the faster speeds aat half the price including phone, best decision getting rid of KCOM who have been overcharging Hull for decades.

All personnel were pleasant, helpful and efficient

Had the new device fitted on 30th aug ring on the 4th sept to say we keep losing signal when in a different room told to restart which we did , rang again yesterday was told it can do this with walls etc , well it’s a house it will have walls and doors , was told I might need a booster at another cost to us never had to have one before , told to send in a speed test which I have heard NOTHING back if your wanting people to recommend you maybe better service to New costumers might help

Exceptional service. Friendly staff. I can't recommend these people enough. I am an elderly gentleman and couldn't figure out how to make it all work so they came round and set everything up for me.

Open Fibre are one of numerous providers of MS3 network's broadband in Hull, which has recently been installed on my street & this week gone live.

We had a knock at the door from a polite chap who was purporting to be taking details so he could send out marketing information about the service Open Fibre was offering.

I asked him how his prices compared to those of other providers, and he responded that there was only one other provider - Hull Fibre - and that they are slightly more expensive than his packages. This was a bare faced lie, MS3's own website shows there are numerous other providers, many of whom are much cheaper for the same packages.

I told him I didn't want to sign up for or register anything today, but (to get rid of him) agreed to give him my contact details so he could email me some marketing info for me to review & consider at leisure.

I thought no more of that until the next day when I received a T&C's email requesting my digital signature and my direct debit details.

He'd obviously lied again and registered me for the service even though I clearly said I didn't want to sign up for anything today.

I didn't sign and emailed him back to confront him with the above and (giving him benefit of the doubt) query what had happened to cause such confusion. There was no response.

So immediately I reviewed all the other suppliers on MS3's website, and decided to go with Infinics, then tried to sign up with them via their website. This failed at the final step, even though my direct debit had gone through with them.

I called them to find out why it had failed, and was told that it appeared I was already a customer of Open Fibre.

To say I was angry about this is an understatement.

I reported this to MS3 as I felt they should know that Open Fibre are giving them a bad name by allowing/enabling (perhaps even encouraging, I don't know) their sales people to behave in this way.

I had another email from Open Fibre this morning chasing my signature again. I again responded, this time reiterating that I didn't want their service and that they should de-register me via MS3 for the package which I didn't ask for or want from them.

Again, no response, so I contacted Inifinics - who were hugely helpful - to see what they could do to help. It turns out they've had to place a migration request with MS3 - as though I were already an Open Fibre customer - to be able to take me on as their customer.

It has caused me quite some inconvenience & stress to be having to deal with all this just to be able to sign up for a new broadband deal with a provider of my choice (something which should only take a few minutes online). I have a newborn & a wife who's had a c-section only 4 weeks ago to care for, and have enough to deal with at the moment to be having to also deal with stuff like this.

This, my only experience of dealing with Open Fibre, has left me with the impression that they are sharks who will do & say anything in order to register new customers & make it difficult for them to go with one of their competitors.

MS3 should do something about this dodgy sales tactic.

Update: About 3 weeks later and I've still been unable to sign up to an alternate provider, so this has now cost me a months extra kcom fee (£70) than would have been the case.

Ben and Sam were great, they came over and helped me with the wifi, no issues. There is no better experience than this.

Ben and Sam installed my Open Fiber connection a few months ago. Great installation team, probably took a week to fully settle in but it's been great ever since. very happy. Installation is very neat. No problem at all. Thanks.

I had my broadband installed last week by Ben and Sam, they were excellent, very polite, explained the whole process and did the job very efficiently.

Having being with Open Fibre for two months now I am impressed with their service and staff.

"Wifi Luke" has been very helpful and polite.

No complaints and far better than KCOM who charge extortionate amounts for a slower service!

Decided to explore other options available to me

Very friendly and informative. Everything was explained fully, did not feel rushed or pressured.