Oopsie Heroes Anmeldelser 148

Over the 4 weeks of our child using the Oopsie Heroes Bed-wetting alarm, the alarm would sound between 3 and 8 minutes AFTER the bedwetting occurred, meaning that there was no opportunity for our child to wake and finish at the toilet, or for any progress or brain connection to the bedwetting to be made. The alarm lag makes it a pointless product unfortunately.

Then, quite a few times after we would turn off the alarm, the loud alert sound randomly started playing through our phone when the app wasn't even open and the sensor was in its case.

After emails and multiple attempted calls about the issues, we've heard nothing from the company and are very disappointed we spent so much money on a product that isn't working or providing the service it is sold for.

Very disappointed.

For the first few nights, the sensor alarm went off, but by the time my 7yo child woke, he was already completely soaked and the bed was wet from leaks. I tried placing underwear under a pull-up, but the underwear became saturated first, causing the pull-up to leak through the sides rather than absorb properly. The device also does not adhere to a pull-up, so there was no practical or effective way to use it as intended. I also noticed the device repeatedly came unstuck from the underwear, presumably due to the amount of moisture.

The device requires a mobile phone to be kept in the child’s room overnight in order to function. This was concerning to me, as it places a phone in close proximity to a child for extended periods, even when set to flight mode.

After only a few nights of use, the alarm stopped sounding altogether. I followed the manufacturer’s troubleshooting advice and tested the device using the recommended coin test. While the device itself appeared to register the test, the alarm still did not sound, even after reinstalling the app.

In addition, the app did not track wet nights as intended. It frequently displayed “zero data,” possibly because the phone was kept in flight mode overnight. At times it appeared to register a star when my child woke dry, but on other occasions it did not. The app also failed to consistently record or retain these results, meaning there was no reliable tracking of progress at all.

I contacted customer service when I first received the device as I was shocked at the reckless requirement to leave a phone in proximity to a child for whole nights as he slept. The response was so dismissive that it gave me an indication customer service really did not care once the sale was made, so I did not bother engaging again.

Overall, this product was ineffective, unreliable, and did not perform as advertised. Unfortunately, it was a complete waste of money, and I would not recommend it to others.

Snel geleverd en werkte eventjes goed. Derde dag corosie en na 2 mails, belletjes en een paar weken wachten helemaal niets meer gehoord. Jammer!

Edit: emailadres in de reactie bestaat niet....

Wij hebben enkele weken de oopsie plaswekker gebruikt. Helaas liet de sensor geregeld los waardoor het bed al helemaal nat was voor deze afging. Dit gaf een knauw aan zijn zelfvertrouwen. Inmiddels gebruiken wij terug nachtluiers en zijn we op zoek naar een ander alternatief

Levering tussen 2-5 dagen… we zijn ondertussen 7 dagen verder en nog niets ontvangen.

Worked well initially, sensor would beep and trigger the alarm. Now however, it rarely triggers the alarm and worse still sometimes the sensor does not even beep. The sensor still functions when tested with a coin. I emailed customer service over 1 week ago and still not had a response!! Was really pleased initially however am now increasing frustrated.

We have used the system for one night. The alarm did not go off despite the two times it should have. The app gave my child stars for a dry night that was not dry.

We tested the sensor and all seemed to be in order but it did not perform as advertised.

Werkte goed voor onze zoon (beter dan een andere plaswekker). Hij was hiermee in een maand tijd snachts zindelijk. Kind kan met de app leuk sterren sparen.

My son is on its way to stop wetting his bead thanks to Oopsie Heroes. Great product compared to other options currently on the market. Easy to use and my son adopted the Product from day one. It can be used with your smartphone on airplane mode, so no risk of having phone waves disrupting your kid's sleep.

Tot nu toe heb ik niks van mijn bestelling gehoord en niks ontvangen

**UPDATE**
After writing my first review, Oopsie heroes got back to me. What happened was, their last email to me landed on my spam and that's why I never saw it.
Once we communicted, they were kind and helpful, and in the end they sent me a new alarm, since our current one seemed to me faulty (as explained in my original review), and they asked me to send them the faulty one, which I did.
I received the new one on March 26th, 2025. We started using it right away. So far it is working just fine. As per my daughter staying dry, it is too early to tell.
But, for anyone reading this, please do not hesitate to communicate with them, they will help you.
*******************************************************
Our daughter started using the alarm during her summer school break. It worked great! Indeed, exactly at week 6, she began waking up dry most nights. Once she went back to school in the fall, she regressed and started wetting the bed again.

We started using the alarm again, but unfortunately, it got washed in the laundry by accident, and after that it wasn't working anymore.

So we ordered a second one, this time with the clip (since sometimes the sticker would come undone). But this second alarm seemed defective: sometimes it would go off, sometimes it wouldn't. Frustrated, we put the alarm away for a few days, and when we got it back out again, we tested it with a coin (it beeped), put it on my daughter, but again it wouldn't go off, and she would wake up wet.

I emailed the company, stating this and all the things that we have tried, they answered and asked me to send a video of the alarm being tested.
By the time I sent the video, the alarm had been put away form some days, so of course, when I got it back out and tested it, it beeped. I was honest and I sent the video.
And this is as far as I got. This was in mid-January, 2025, and as of now, end of February, I have not heard from them.

I am still hopeful that they will help us. We never seemed to have any issues when we got our first alarm. But with the second one we seemed to have had issues early on, even though we were doing, as far as we know, everything right.

(For reference, these are the things we tried with the second alarm. -Taken from the second email I sent-:

-We used the clip.
-we used the stickers.
-We made sure to clean the alarm every time it went off.
-Whenever any of the dots in the alarm got dark we sanded it carefully (per the company's suggestion).
-Thinking that maybe some sanding dust got inside the alarm, we blew on it.
-We made sure that the alarm was well placed and her underwear was nice and snug.
-We reset our iPad every night and tested the alarm with a coin, right before she went to bed.

What can we say. We had an 8 yr old boy who still needed pull-ups and we were at the end of our rope trying new ideas all of which failed and frustrated him. My wife found Oopsie on the internet and explained what it was to him and he decided it would be okay to try. 3 months later and after just 2 accidents in the first 2 weeks we are free of expensive pull-ups and he has more confidence. I highly recommend trying this product. It was easy to apply and wasn’t uncomfortable for him to wear during the night. You won’t be disappointed. Thanks Oopsie Heroes!

De sensoren corroderen na 2x gebruik en na 1week gebruik, zijn ze helemaal gecorrodeerd. 6x geplast 's nachts, alarm is alleen de 1ste plasnacht afgegaan, dan ander 5x niet meer. Kalender geeft ook foutief weer wat er s nachts gebeurde.
Maw. een Plas WEKKER die NIET werkt als je 's nachts PLAST
MAW - 99€ de vuilnisbak in
Bij telefonische hulp blijken ze niets aan dit probleem te kunnen doen. We zijn 2025!

Zeer handige app, heel kindvriendelijk, voldoet helemaal aan de verwachtingen.

I don't know what we are doing wrong, but the stickers come loose before the alarm goes off.
Sometimes with a bit of luck te sensor lies in the wet zone with his contacts down. But most of the times we have no luck.

Any tips are welcome cause I believe it will work.

Dry in 6 weeks. Our 2 kids....

Ons zoontje werd snel zindelijk overdag maar 's nachts lukte het maar steeds niet... door de TV reclame kwam hij zelf op het idee om Oopsie Heros te proberen en het is gelukt binnen een week al, op een leuke manier ipv het kind onder druk te zetten. Echt een geweldig product. Ons kind was super blij en trots en hij vond het zo leuk dat hij langer met de plaswekker naar bed ging.

Night two: again soaked underwear, alarm didn't go off any time... I have it on 'rooster' sound one night, second night 'harsh alarm' not once did it ring.

Alarm stopped working after about 60 days. Alarm was properly cared for per instructions.

Wir haben jetzt vier Wochen Erfahrung mit Oopsie Heroes.
Vorteil: Mama wird schneller wach und kann den Sohn aus seinem nassen Bett holen.
Nachteile:
- Der Sensor hält nicht immer an der Unterhose; v.a. wenn er nass geworden ist, liegt er mal in Bett oder wir haben ihn auch schon in der Bettwäsche gefunden, die fast schon in der Waschmaschine war. Der Sensor darf aber nicht in die Waschmaschine kommen.
- Der Alarm auf dem Tablet, welches neben dem Bett liegt, geht beim Sensoralarm nicht immer an. Mama im Nebenzimmer wird aber wach, also laut genug müsste der Sensoralarm sein.
- Wir vermissen eine Funktion, um mittels Tablet den Sensor zum Alarmieren zu bringen. Derzeit ist der Sensor nämlich nicht aufzufinden.