OnTracAnmeldelser 

Very disappointing and honestly disturbing delivery experience with OnTrac.

The driver was unable to access the building because the buzzer system was apparently not functioning properly, despite me attempting to let them in. Instead of handling the situation professionally, the driver repeatedly rang and continuously held down my apartment buzzer for an extended period of time, creating an extremely loud and stressful disturbance inside my apartment.

The behavior became aggressive enough that I no longer felt comfortable going downstairs to interact with the individual directly. To make matters worse, the driver then wrote directly on my package in marker afterward.

Technical access issues happen in apartment buildings all the time. Repeated aggressive buzzing and writing on a customer’s package is completely inappropriate and unprofessional behavior.

I reported the incident and hope the company takes it seriously.

They say delivery attempted but never ever actually attempt. I have been waiting outside all day just to get a message that a delivery was attempted...where!? Horrible serrvice...never got my order...

This delivery service was informed four times of our business hours. They continue to attempt delivery after hours.

This place must hiring uneducated delivery drivers! I will make sure my supplier knows not to use this useless company. Their drivers walk through our landscaping knocking stuff over and throws my package across the porch. My home cameras have it all recorded. Maybe we should press charges for property damage? I will take this to all of social media with the video to shows how unprofessional this place is.

OnTrac delivered my package to a community town center mail room after hours, leaving it on the floor in front of a bunch of random mailboxes. When my husband went to get the package it had been stolen. Why deliver to a town center that is closed when it could have been delivered directly to my house?

I contacted OnTrac and they said the driver showed it was delivered and refused to explain why they didn't just drop it off at my house.

Chewy needs to stop using this company. Our dog has cancer and we ordered her medication which was pretty time sensitive. When we called Chewy, they said they couldn’t find our address and asked if they needed a code. There was no communication from the driver at all. Chewy has now agreed to ship all of our deliveries FedEx and said anyone can make that request.

I will no longer do business with any company that uses OnTrac shipping service. Packages get shipped to the wrong destination, tracking isn’t kept current, no way to speak with a representative when there is an issue. You’re just left in the dark with no answers and no help.
A shipping company should have the ability to send packages to the correct destination. My package was coming from a town in Pennsylvania, 2 hours north of the destination, also in Pennsylvania. The package was put on the wrong truck and went to New Jersey, then on to Maine. Maine!! Instead of going two hours south, it went several hours north. A shipping service that doesn’t understand the difference between north and south should not be in the delivery business. This is the second time out of three shipments I’ve had problems with deliveries going to the wrong location.
Chewy uses this company and for that reason, Chewy just lost a customer until they no end their contract with OnTrac.

On May 3rd 2026 On Trac delivered a plant I ordered from Fast Growing Trees to the wrong address. When I contact this company the response is AI generated. You don't get to speak to a live human. It is frustrating and customers should request that On Trac must not be used for shipping and run them out of business. Unreliable, unaccountable and incompetent company.Put them out of business.They don't deserve any star.

Poor. They keep saying they can't deliver to a business because its closed and return the packages. It's our residence and pretty sure we are always open.
Seriously. I would never recommend this company to my friends or anyone. This has happened multiple times over the last 6 months.

Delivered my package to the wrong house twice, still trying to get it delivered,hopefully third time's the charm.

Rec'd notification that package was delivered ... It was delivered but NOT to the address listed on the package, I provided pictures of my home which in NO way match the proof of delivery pictures your driver provided. OnTrac's response ... Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received and that I need to take it up with my seller ... so whoever mistakenly rec'd my package is now the owner??

The delivery guy through my package to the front of door saw it on my Ring camera.
and i did not appreciate that because i paid a lot of money for my purchase.
If he doesn't like his job he needs to work somewhere else.

The delivery driver for OnTrac had no concern for the well being and safety of the contents of my package. She just pitched it to the base of my front door completely ignoring all instructions to deliver to the side patio area where the package should have been placed, not thrown, on the table in the patio area where it would have been out of the rain and safe from view. The package contained expensive electronics and may be damaged.

Says package delivered. Got the picture of my package on someone else’s porch. Wrong house again! I will never again shop any company that uses OnTrac.

OnTrac is the absolute worst shipping company Ive ever had to deal with. I placed an order that got shipped through them and when it said delivered they sent a photo that wasnt even my house. It wasnt anywhere near my address and I couldnt even recognize the spot.

I reached out to OnTrac support through their chatbot on the website. They did some investigation and said theyd reach out to the seller but nothing happened so I had to get a refund.

I really needed the item so I ordered it again. This time I made sure to contact OnTrac myself and gave them my exact GPS coordinates plus I confirmed my full address. I thought for sure that would fix it.

Nope. A few days later I get another delivered notice and the photo showed it left at a totally different house again. Not even the same wrong place as the first time.

I dont get how their system messes addresses up this bad or if their drivers just dont care. Either way it’s ridiculous. They turned a simple delivery into a total nightmare and wasted so much of my time.

I will never use anything shipped by OnTrac again if I can help it. Stay away from them if you can.

I don't believe there is any hope for this company. Please liquidate and let the professionals do the delivering. Never ever on time and usually damaged when finally arrives! Basically they suck and should not be in business!

I hope I can give negative stars

I have used the same address for all my packages yet this vendor kept saying address incomplete. I will stop buying from any website or app that uses OnTrac as their delivery service. This service is literally the worst and this company deserves bankruptcy.

I ordered Aveda products, which apparently were sent via OnTrac. Not only is the order many days late, but today it was marked as delivered. An absolute lie by OnTrac. It was not delivered. My security camera footage shows that no delivery attempt was made. Disgraceful. I will demand a refund from Aveda and stop buying their products online.

OnTrac serviced my purchase from Best Buy. The first package was declared delivered three days after the delivery date. It wasn't delivered. The next package never shipped. Another week later, I worked it out with Best Buy to pick it up from the store which would take another week. On the day of pickup Best Buy told me it was lost again with OnTrac and they had no clue what happened to it. A month later I still don't have a computer. I don't want OnTrac to improve. I want OnTrac to go out of business.

To All Corporations that ship to customers:
NEVER!!! NEVER!!! NEVER!!! NEVER!!! use this horrible company for deliveries!!!! So far, all my packages from companies I have ordered that use this service (i.e. Walmart, Chewy, Target, Sephora, Nike & Nordstrom) have consistently been delivered to the same wrong address! EVERY SINGLE ONE! And I've tried to contact OnTrac (formerly LaserShip) to inform them of this, and there is NO Customer Service. Just an AI-Chatbot that accepts your inquiry and then replies with an automated message telling you that, "Even though you (the customer) state that you have not received your package, our records confirm that your package has been delivered. If there is still a problem, please contact your seller for further assistance." This has happened for every single inquiry, 11 in total, for all my mis-delivered packages. And, I have even submitted pictures of "my" house and "my" frontdoor for OnTrac to compare with their driver's photo of the delivered package at "a" frontdoor... and they are CLEARLY different homes!, No other way to contact OnTrac... NO phone number, NO live chat, etc... Thankfully my neighbor is understanding and calls me whenever this happens. And, when I finally get the mis-delivered package from my neighbor, I check the shipping label, and every single one of them had the correct house number "863". Yet OnTrac keeps delivering my packages to "813" on the same street. And this has been going on for 8 months now! So I have contacted all the involved retailers and have had them place a note in my customer file that all my orders need to be shipped by either UPS, FedEx, USPS . They, and Amazon, are all able to successfully find my home. Why can't OnTrac! What kind of junk GPS are they using! So, as OnTrac advised, I have contacted all my retailers to inform them of this problem, and most have changed my shipping method to one of the other delivery services, NOT OnTrac. And, if they cannot accommodate my request to ship to me by anyone other than OnTrac, I close my customer account and go elsewhere. And, if in the process of placing an new order for the first time with a new retailer, and I see that it is going to be shipped by OnTrac (not always an easy thing to find), I immediately cancel my order and go elsewhere.

So, in summary, for over 8 months now, OnTrac has consistently mis-delivered every one of my packages from several different retailers to the same wrong address, despite the shipping label showing the correct home address for me. Frustrating, in-and-of-itself, but what is even more angering is that there is no other way to contact any one at OnTrac to try and rectify this problem.

So RETAILERS, while I am sure OnTrac is giving you a better price for delivery than USPS, FedEx, or UPS... and "yes", as a business owner myself, I truly understand just how important keeping your overhead as low as possible... just know that I will NEVER be a customer of yours if you ship with OnTrac!!!!!!!!!!!!!!!!!!!!