Onsim Anmeldelser 

Worse company ever a phone company with no phone on any of their emails messages to raise concerns beware .very slow response to a 3 month problem not recommended at all..

My concern listed here . After 3 months ..

You are actually taking liberties now no to to use sim slot to use so eventually sent me QR code a week ago. But say you sent one in December but you didn't
QR code added to my phone but this number still not connecting as have tried to ring the number issued on my account. Now you block my account and block my messages after they demand 3 months of rental for nothing received from your poor service you threaten further action.
So have you 12 pound if you are so desperate for money but provide an actual service first . Very poor customer service.
I recommend Would set yourself in good practice or your customer base will dwindle with bad reviews.

Onsim Response

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We were recommended to use OnSim by a family member who uses them for their business. We have one SIM to give us a local landline number and another to port our previous landline number. Such a fantastic idea that really works, great for businesses wanting to give a 'local' impression but without costly landline contracts - they are saving us ££s every month!
So far the customer service from OnSim has been amazing - they are so quick to respond to my queries.
Very happy with this company and would definitely recommend.

Hi I would like to know if I can get Onsim for personal use please let me know thanks.

Great onboarding service being able to have a landline linked to a mobile handset is a fantastic idea.

The support team are very knowledgeable and the service is great. A great solution to the end of a traditional landline.

Simple to set up, excellent customer service (by email), great price and great coverage. For an additional business line on an eSim, I really can't fault this.

An excellent support from both members of staff. Both are a credit to your business. I will happily recommend you to any one who needs a business number.

Very responsive, knowledgeable and helpful. All set up and sorted now, thanks

Excellent service and.good communication and a fast response , Thank you to Chris who was helpful and understanding and would recommend to others

First heard of onsim via a YouTube channel, thinking it can't be as good as the channel was reporting it to be... but I was so wrong!

It's perf3ct for us as we do tend to move offices a fair bit, because we're still growing and regularly outgrow a regular office space, so need to move.

Plus with this, there's no re a l commitment, so if we do move to a much larger serviced office and stay longer then the rest, we can easily transfer the number to a voip system and use regular handsets.

Win win for all involved.

I Have 4 multi-net sims with onsim and have been using their service for roughly one and a half years.

Initially I used Onsim as a secondary sim/line for the purpose of having a landline number tied in with our mobiles, so 18 months later I an using Onsim as my only service.

The multi-net sim is capable of switching to give you the best signal, I now have a full signal at home which I didn't have before.

Even added an additional line for the smart watch which works better than ever.

Customer service and support is out of this world, since moving to them as my only service provider I thought I was being quite demanding in terms of getting the configuration that I needed, in reality all I felt was appreciated. Special Mention to Chris D. Who has seemed like my own personal supoort assistant these last two weeks!

Good customer service & the right support is what counts the most for me, with a 30 day rolling contract you can go wrong with Onsim.

I have been using ONSIM since 2022 and I cannot rate them enough. Chris is especially great, knowledgeable, personable and patient. He has guided me through more than one of my IT drama's. I would recommend to all. Great service!

its the first time I am dealing with a company that want to help you when you have an issue, the team @ Onsim is amazing they are always here to help, highly recommended to every business.

The support team at desk phone always give immediate and helpful service. They are second to none. I highly recommend Deskphone. I’ve been with them for six years

A great support team at Desk Phone. Quick responses and always provide a solution. Chris Drayton our A/c manager is brilliant.

Very satisfied! The team work quickly to respond to any queries! Highly recommended with a particular acknowledgement to Chris who made the process so simple!

Chris was very clear and helpful - thanks !

I’ve been using Deskphone for the past year as their pioneering products fitted my needs. In this age of losing landline access because fibre optic connection are the way forward, most people don’t know that porting/transferring their landline number to their ISP ( internet service provider ) voice over internet protocol ( VoIP ) offerings can be a right palaver especially if the isp doesn’t allow transferring out. Deskphone comes to the rescue with an internet connection agnostic solution where you are free to swap your internet connection without the fear of losing one’s landline number. Best of all you get a sim or you can use a ‘forward to mobile number’ service which was exactly what I needed after one year on the sim solution. I was painlessly downgraded and everything was explained to me by Chris. Great company, great support.

Do Not Use this Company.

Keep all records of attempts to communicate with them.

I’d give them 0 stars if I could. They do not comply with the Governments Covid and Post Covid guidelines for telecommunications businesses.

They have no respect for the equality Act 2010. They seem to claim they are exempt from the rules even when trading in the UK.

I was a loyal customer for FIVE years.

I caught Covid was hospitalised and they suspended my account. I contacted them, told them how ill I was and asked for help to reinstate account. I lost my hearing due to Covid complications and needed them to communicate by text phone - which they said they’re not set up to do and seem to think they are exempt from the Equality Act.

They cut off the service, despite me trying repeatedly to reinstate it. This cost my small business thousands. Then they started to chase me for termination of the contract.

They then terminated access to the historic invoices and claimed the account doesn’t exist.

They don’t respond to correspondence sent in the mail, but expect you to.

They are not registered with the FCA under the consumer credit Act as a credit provider but are trying to chase me under this Act. They have not followed any of the procedures required under the CCA.

Now they’ve sent debt collectors letters. I’ll be initiating proceedings against them for
1. Discrimination under the EA 2010,
2. Falsely claiming to have a consumer credit licence
3. Falsely trying to implement rights under the CCA
4. Refusing to implement procedures available under the CCA and the Companies Act
5. Falsely representing themselves as a UK credit provider,
6. Multiple GDPR failures.

If Trust Pilot want to check that this is not a fake review please feel free to contact me at my account email address - all my allegations are well documented and will be documented in proceedings. Please ask for the details.

I've been using Deskphone for several years and as my business has grown I've added new services. The service level is A+ any queries are handled fast and plenty of support given when it's asked for. I highly recommend.

These tech guys had so much patience when it came to switching companies and the porting of our work phone line. It all went through smoothly without missing any work calls. Very knowledge when it came to other ways to run our work phone. Very happy.